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The Front Desk Clerk manages guest interactions from arrival to departure, ensuring a welcoming and professional experience. Key duties include handling payments, addressing guest concerns, and coordinating with other hotel departments.
A high school diploma is preferred, and prior experience in hospitality or customer service is considered a plus. Candidates must possess strong communication skills and the flexibility to work varied shifts, including weekends and holidays.
As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
Responsibilities
• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures
Qualifications
• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
Benefits (Full-Time Associates Only)
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
An award-winning hotel management, ownership and development company; and a certified Great Place to Work®.
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 7,000 hardworking and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation, and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability, and a partnership well worth investing in.
Offices: 11410 Common Oaks Drive, Raleigh, NC 27614, US
