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Manage and resolve IT support requests via ticketing systems while overseeing the deployment and configuration of hardware for users. Maintain accurate asset inventory and provide technical support for onboarding, offboarding, and internal events.
Requires 1-3 years of experience in IT support or helpdesk roles and a degree in Computer Science or a related field. Proficiency in Windows, Linux, and ticketing workflows is essential, with a preference for experience in Active Directory and Microsoft 365.
About AvePoint:
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!
Overview:
Are you someone who thrives on solving IT issues and keeping systems running smoothly? This role centers around managing our ticketing system and overseeing the deployment of IT assets across the organization. You’ll be the go-to person for resolving user requests, setting up hardware, and ensuring every employee has the tools they need to succeed. If you enjoy structured problem-solving and hands-on technical work, this is your opportunity to make a direct impact.
What You'll Be Doing:
As an IT Administrator, your primary focus will be managing and resolving IT support requests through our ticketing system and handling the setup, deployment, and configuration of computers and peripherals for new and existing users. You’ll ensure smooth onboarding experiences, maintain accurate inventory records, and provide responsive support across a variety of common technical issues.
You’ll also assist with basic network troubleshooting, support internal events with hardware setup, and contribute to documentation that helps streamline IT operations.
Your Key Responsibilities:
Is This the Right Role for You?
If you're detail-oriented, customer-focused, and enjoy working in a fast-paced IT support environment, this role is a great fit. You’ll be at the heart of our technical operations, ensuring users are supported and systems are ready to go.
What We Value:
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
The Unifying Trust Layer for AI
AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com.
Offices: 525 Washington Blvd, Suite 1400, Jersey City, New Jersey 07310, US · 233 N Michigan Ave, Suite 1980, Chicago, IL 60601, US · 2101 Wilson Blvd, Suite 820, Arlington, VA 22201, US · 901 East Byrd Street, Suite 900, Richmond, VA 23219, US · 5080 Spectrum Street, Suite 1000 E., Addison, TX 75001, US
