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The Service Operations Assistant Manager is responsible for overseeing front-end operations, including staff supervision, scheduling, and performance management. They also ensure high standards of customer service, manage store assets, and handle bookkeeping and payroll duties.
Candidates must have a high school diploma or equivalent and at least one year of store experience. The role requires a Certified Food Safety Manager certification and the physical ability to lift up to 50 lbs and stand for extended periods.
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager
Assists with the management of all Service Counter functions
Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
Assists with supervising and ensuring proper checking and bagging techniques are being used
Assists with ensuring proper bookkeeping procedures are implemented
Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner
Assists with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
Assists with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
Assists with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
Assists with delegating and assigning trainers as necessary
Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
In stores without a Talent Relations Manager, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives
Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
Assists with overall guest and team member safety
Greets and speaks politely with every customer on premises
Performs other duties as requested or required by management
Key Requirements:
Must be 18 years of age or older
High School Diploma or equivalent
Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
Must maintain Certified Food Safety Manager certification
Minimum of one year store experience
Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
Ability to function as a team member and get along with others
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. Our 285,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. Learn more about our Social Media Standards and Guidelines: https://www.albertsonscompanies.com/policies-and-disclosures/social-media-standards-and-guidelines/default.aspx
Offices: 250 E Parkcenter BLVD, Boise, Idaho 83706, US · 11555 Dublin Canyon Rd, Pleasanton, California 94588, US · 20427 N 27th Ave, Phoenix, Arizona 85027, US
