Jobs in Greater London, United Kingdom (Now Hiring) — 3,090 open at 606 companies — Page 87
IHG Hotels & Resorts
Duty Manager
Greater London, England, United Kingdom · On-site
Mid level
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Greater London, England, United Kingdom · On-site
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Full-time
Competitive Salary, Guaranteed Hours, Free Meal On Shift, Paid Holidays, Extensive Training, Career Progression Opportunities
Posted 36d ago
~40 hrs/week
Responsibilities
Lead and motivate the front office team to ensure seamless guest experiences and high service standards. Manage daily hotel shifts, resolve complex guest complaints, and coordinate across departments to maintain operational excellence.
Requirements
Requires previous duty management or leadership experience in a luxury property of similar size. Must possess strong problem-solving skills, knowledge of health and safety policies, and proficiency with Opera PMS is preferred.
Full job description
Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Duty Manager to inspire and lead!
Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene.
Joining the IHG portfolio in Summer 2026 as Canary Riverside Plaza London, Vignette Collection - this exciting new chapter marks the brand’s first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool. As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London’s most dynamic destinations.
As we continue to grow our management team, we're looking for the final Duty Managers to join us. Having already welcomed several great people on board, we're now completing our brand-new team and are looking for individuals who are ready to make an impact.
As a Duty Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …
Supporting our Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large)
Working closely with all our Hotel departments, ensuring that any problems throughout the Hotel are dealt with swiftly and with our Guests needs at the centre of the resolution
Having a strong presence throughout the Hotel, you will be confident in helping out where is needed and always willing to go above and beyond to provide our guests with an excellent stay
Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations
Supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service
Ensuring all Team Members have completed relevant training and are confident with all aspects of their role, you will be someone who enjoys to lead and motivate your team
Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed
Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands
We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences. In addition to this, we are looking for someone who has….
Duty management or team leadership experience in a property of similar size & standard.
Experience dealing with high-level service recoveries, independently problem solving to create the best resolution
Strong knowledge of health and safety procedures and policies, you will be responsible for ensuring the safety of our guests and colleagues throughout your shift
Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus!
An awareness of market trends and the ability to implement new initiatives
Joining our team means becoming part of a luxury lifestyle brand that values individuality, authentic connections and meaningful guest experiences. Inreturn, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career grow such as…
Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
Wellbeing –employee assistance programme available 24/7 and much more!
If you are looking to join a hotel company where you can be your authentic self, create meaningful connections and be part of an exciting new chapter for Vignette Collection in London, click apply today!
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.