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Full-time
Posted 9d ago
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for managing guest check-ins, check-outs, and inquiries while maintaining accurate reservations and room assignments. They also handle daily front desk operations, including processing payments and providing personalized recommendations to guests.
Requirements
Candidates should possess a warm, welcoming demeanor with excellent communication and interpersonal skills. Proficiency in basic computer skills and the ability to multi-task in a fast-paced environment are required.
Full job description
Description
JOB SUMMARY
At HCW Hospitality, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you’ll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You’ll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest.
WHAT YOU'LL DO
As a Front Desk Agent at HCW Hospitality, you’ll be at the heart of our guest experience. In this role, you will:
Greet and welcome guests with enthusiasm, ensuring a smooth check-in and check-out process.
Handle guest inquiries, reservations, and room assignments with accuracy and attention to detail.
Provide exceptional service by anticipating guest needs and responding to requests promptly and courteously.
Manage the daily operations of the front desk, including processing payments and balancing accounts.
Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
Collaborate with team members across departments to ensure a seamless guest experience.
Take on additional duties as assigned by management to support the smooth operation of the hotel.
WHAT YOU BRING
We’re looking for someone who is passionate about hospitality and thrives in a dynamic, fast-paced environment. To succeed in this role, you’ll need:
A warm, welcoming demeanor with excellent communication and interpersonal skills.
Experience in hospitality or customer service is a plus.
Strong problem-solving abilities and a proactive approach to guest service.
The ability to multi-task and remain composed under pressure.
Proficiency in basic computer skills and familiarity with hotel management software is preferred.
A team-player mentality with a commitment to providing exceptional guest experiences.
JOIN HCW HOSPITALITY
At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.
Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
HCW is a real estate development and property management company.
Development: We have developed a diverse portfolio of over $2 billion in real estate over the last 30 years, of which we completed $93 million in 2016 and with $110 million in 2017. Our signature development is the $420 million mixed-use Branson Landing development. We build to own and sell opportunistically.
Hospitality Management: We develop, own, and operate full-service, select service, and extended stay hotels. Our hotels operate under Marriott, Hilton, Hyatt and Caesars flags. Our portfolio currently contains about 8,000 hotel rooms.
Project Management: We own and operate over 6,000 multifamily and single family residences for rent, and over 500,000 square feet of retail property.
Offices: 121 S. Payne Stewart Drive, Branson, MO 65616, US · 2398 East Camelback, Suite 690, Phoenix, AZ 85016, US
HospitalityDevelopmentManagementand Real EstateResidentialConsultingProperty ManagementReal Estate