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Manage and resolve customer complaints and enquiries regarding network performance and quality of supply in accordance with Ofgem targets. Coordinate daily customer contacts and process payments related to guaranteed standard failures and insurance claims.
Requires experience in a customer service environment, such as a contact center or office, with proficiency in MS Office and Excel. Candidates should possess strong communication, negotiation, and organizational skills to handle unexpected workload peaks.
Help us create a better future, quicker
At SP Energy Networks we work hard to provide our customers and communities with an efficient and reliable network. And we're committed to delivering a first-class customer experience while we do it! But sometimes, despite our best efforts, things can go wrong. Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible. We want to ensure that our customers have a positive outcome, regardless of the circumstances.
What you’ll be doing
What you’ll bring
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
July-17-2026A leading U.S. energy company, powering connections to homes and businesses across the country.
Avangrid is a leading U.S. energy company powering connections for millions across the country. Avangrid has corporate offices in Connecticut, New York, Massachusetts, Maine, and Oregon, and operations across 25 states with approximately $50 billion in assets. We own and operate seven electric and natural gas utilities, serving more than 3.4 million customers in New York and New England. We also own and operate nearly 100 energy generation facilities across the United States with a capacity of more than 11 Gigawatts, enough to power over 3 million homes. Avangrid employs approximately 8,500 people and was named among the World’s Most Ethical Companies in 2026 for the eighth consecutive year by the Ethisphere Institute. Avangrid is a member of the Iberdrola Group. For more information, visit www.avangrid.com.
Offices: 180 Marsh Hill Rd, Orange, Connecticut 06477, US
