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The Service Delivery Director will lead service delivery against contractual commitments, SLAs, and governance requirements while managing operational risks and supplier performance. They are also responsible for overseeing financial performance and leading international teams of Service Delivery Managers.
Candidates must have significant experience leading large-scale IT Service Delivery or Managed Services environments and possess strong financial and stakeholder management skills. Proven leadership experience managing large, geographically dispersed teams is essential for this role.
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.
Looking for your next career move? Consider becoming a Service Delivery Manager.
Make an Impact: As an SDM, you'll be at the heart of customer success, building trusted relationships, leading service improvements, and making a visible impact across our business. It's an opportunity to broaden your commercial, leadership and stakeholder management skills while working with a diverse range of clients and technologies.
Grow Your Career: The role offers excellent personal and professional development. You'll gain exposure to senior customer stakeholders, develop expertise in service governance and operational excellence, and build skills that are highly valued across the organisation. Whether your background is technical, operational or project-focused, SDM experience can open the door to a wide range of future career opportunities.
Expand Your Influence: If you're a strong communicator, enjoy solving problems, and want a role where no two days are the same, we'd love to hear from you. A move into Service Delivery Management is a chance to challenge yourself, grow your influence, and help shape outstanding outcomes for our customers and teams.
Key Responsibilities
Must-Have Skills & Experience
Desirable Skills & Experience
Please note that this is a Glasgow-based role, and there is a strong expectation that you will attend both the customer site and the Atos office in Glasgow two to three times per week.
Benefits
We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox.
As a Disability Confident employer, we encourage applications from all candidates, particularly differently‑abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process.
For further discussion or support, please contact: UK‑Recruitment‑[email protected].
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
We are Atos - We are Together
Atos Information Technology GmbH is a management consulting company
Offices: 18 Niederkasseler Lohweg, Düsseldorf, 40547, DE
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