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$30/hr–$45/hr
Full-time
professional certificate
Medical, Dental, Life Insurance, Short-term Disability, Long-term Disability, Family Leave
Posted 49d ago
~40 hrs/week
Remote in United States
Responsibilities
Perform troubleshooting, repair, installation, and maintenance of Marel machinery at client sites. Provide customer training and report progress to the Field Service Manager while traveling extensively within the territory.
Requirements
Requires mechatronics experience, electronic troubleshooting skills, and a valid US driver's license. Candidates must be authorized to work in the US without sponsorship and possess a US passport.
Full job description
At JBT Marel, what we do matters,we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
The Field Service Tech (FST) is the front-line field service representative and is responsible for fulfilling the customer's expectations during on-site activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FST may mentor junior FSTs and provide basic training.
What you will be doing:
Provides outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites. This involves preparing for service activities, offering aftercare for new installations, staying in regular contact with the customer, and reporting on progress.
You will report to the Field Service Manager
Extensive travel within the allotted territory
Must be able to lift up to 50lbs.
What we are looking for:
Mechatronics experience with several years of electronic troubleshooting skills
Knowledgeable in customer service principles and processes, including assessing customer requirements, ensuring service quality, and evaluating customer satisfaction levels.
Customer face-to-face interaction skills and commercial service skills·
Social perceptiveness·
Technical competence in an engineering discipline
Solid knowledge and experience with common business applications such as MS Outlook, Teams, Excel, etc.
Have a good command of the English language.
Must have or obtain a US Passport
Valid US drivers' license with insurable driving record.
Nice to have:
Industrial electrical certificate.
Poultry industry experience.
Requirements for the role
You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location
This position is fully remote and we ask that you travel approximately 75% of the time.
The estimated annual salary range for this role is $30-$45 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.
Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Commitment to Global Safety
As a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure JBT Marel is a safe place to work.
JBT Marel Vision and Values
In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. JBT Marel's core values are: Unity, Innovation and Excellence.
Use of Technology in Our Hiring Process
JBT Marel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications.
These tools help our recruiting teams identify skills and experience relevant to the role based on job‑related criteria.
All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.
Equal Opportunity Employment:
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.
JBT Marel is a leading global provider of integrated technology, equipment, software, and services to the food and beverage industry. Driven by a singular purpose—to transform the future of food—we empower businesses to stay ahead in a rapidly evolving market.
Whether you operate in animal protein, plant-based products, fresh produce, ready meals, beverages, or beyond, we’re here to work with you. We combine transformative technology, applied knowledge, and holistic thinking to solve your most pressing challenges and support your most ambitious goals.
JBT Marel unites JBT and Marel, two pioneering companies with complementary strengths. With our combined portfolios, we’re exceptionally well-equipped to provide you with precisely the solutions you need. And with a global team of talented professionals and a presence in over 30 countries, we offer a world of expertise and service excellence.
Guided by sustainability and working in close partnership, we’re here to help you make a meaningful difference. Together, let’s transform the future of food.
*The JBT Marel trademark is current undergoing registration and in some jurisdictions may already be registered. We reserve all rights in connection with enforcement and protection of our trademark.
Offices: 333 W Wacker Dr, Chicago, Illinois 60606, US
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