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$20/hr–$24/hr
Full-time
bachelor degree
Medical, Dental, Vision, 401k, Mental health support, Paid sick time
Posted 7d ago
~40 hrs/week
Responsibilities
The Retail Operations Specialist provides operational support to over 250 retail locations by managing policies, projects, and transaction troubleshooting. They are also responsible for overseeing retail communications, payroll support, and conducting UAT testing for new business systems.
Requirements
Candidates must have a Bachelor's degree or 4 years of equivalent experience, along with at least 2 years of relevant work experience. Proficiency in Microsoft Office applications is required, and a background in music is preferred.
Full job description
Job Description
The Retail Operations Specialist is responsible for providing support to 250+ retail locations by assisting with sales & lesson operations, policies, projects, and initiatives as designated by Retail Operations leadership.
It will be imperative that this individual be committed to clear communication with the organization's support departments, remote store locations and leadership, with an emphasis placed on fulfilling tasks to quality and deadline. It is essential that this role be filled by an individual committed to continuing the high quality, competitive, and contemporary educational environment at Music & Arts.
Essential Functions (not all-inclusive):
Provide operations support via email
Diagnose issues reported by retail employees.
Troubleshoot transaction issues in retail locations
Monitor store processes to ensure completion and compliance
Assist with testing of new retail processes and procedures
Manage and administer retail commissions, spiffs, contests
Provide support for retail payroll management and related systems
Oversee retail communications, including content development, task management and related reporting
Provide UAT testing for business projects and new retail systems
Manage recognition program for retail employees
Additional duties as assigned.
Qualifications
Minimum Requirements:
Bachelor's Degree (4 years experience substitutable)
2 years of relevant work experience
Demonstrated proficiency in Microsoft Office applications (Excel, Word, Powerpoint)
Background in music preferred
About Music & Arts
Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.
Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate: $20 - $24/hr depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.
Lovethisgigandwanttoapply?
Send your resume and cover letter today along with salary expectations!
Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [email protected]
One company. Many ways to play. Our mission is to fill the world with music.
Industry
Retail
Company size
10,001+ employees
Founded
1964
Headquarters
Westlake Village, CA
LinkedIn followers
93,497
Total funding
$383M
We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet. Meet the family or, as we call them, The Guitar Center Company.
Guitar Center. But there's more to us than guitars and basses.
We carry all kinds of musical instruments, plus essentials like amplifiers, recording equipment, lighting, live sound, DJ gear, with services like lessons, rentals and repairs. How do we do it all? With the most talented group of music-loving Associates in the world.
Guitar Center Professional is a network of account managers and engineers with direct access to the world’s best manufacturers. From personal studios to concert venues, we design and install custom audiovisual systems that exceed your expectations.
Audio Visual Design Group (AVDG) meticulously designs, engineers, and installs next-gen audio, video, and lighting systems for homes and businesses around the globe. Their world-class technical staff brings the most incredible personal musical experience to everyone on the planet.
Music & Arts believes deeply in the transformative power of music. Their collaboration with students, parents, and teachers includes providing lessons, rentals, repairs, plus all levels of band and orchestra sales and service.
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Please Be Advised - Recruitment Scams: we will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. If you find a job posting on a third-party job site, such as LinkedIn, please know that a legitimate posting will direct you to our careers site to apply. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or phone call, with a Recruiter and/or company employee(s). Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, please visit the Federal Trade Commission.
Offices: 5795 Lindero Canyon Rd., Westlake Village, CA 91362, US