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Serve as the primary IT support resource for Eleventh Hour Games, providing hardware and software troubleshooting for Windows, macOS, and Linux environments. Manage the full user lifecycle, including onboarding, offboarding, and endpoint administration within the KRAFTON technology ecosystem.
Requires 3+ years of IT support experience and strong knowledge of endpoint management tools and networking principles. A bachelor's degree in Computer Science or a related field is preferred, along with the ability to lift up to 50 lbs.
THE COMPANY
KRAFTON is dedicated to identifying and publishing games worldwide that offer a uniquely enjoyable experience, crafted by our globally recognized production studios known for their distinctive creativity. We continuously push the boundaries of gaming enjoyment by embracing new challenges and technologies and expanding our platforms and services to captivate an even larger fan base. Best known for the genre-defining worldwide sensation PUBG: Battlegrounds, our stellar studios based across the globe include PUBG Studios, Striking Distance Studios, Unknown Worlds, Bluehole Studio, RisingWings and more. In collaboration with our passionate and driven team, we strive to establish ourselves as a renowned creator of masterpieces in the global gaming market.
THE OPPORTUNITY
We are seeking an IT Support Specialist to join the KRAFTON Americas IT team and serve as the primary IT support resource for Eleventh Hour Games (EHG), a KRAFTON studio. This is a KRAFTON Americas / KA IT position reporting into KA IT, with EHG as the primary supported studio.
The role will help EHG operate within the KRAFTON technology ecosystem by providing day-to-day IT support, workstation and endpoint administration, equipment handling, user access coordination, security follow-through, and escalation coordination with KA IT and HQ IT.
ROLE STRUCTURE AND PRIMARY FOCUS
This position is embedded in KA IT and will be trained, managed, and supported by the KA IT team. The primary day-to-day focus is EHG support; however, because the role is part of KA IT, the employee may also support broader KA IT needs as assigned when priorities allow. Likewise, when EHG support needs exceed what one person can reasonably manage, KA IT will provide escalation support, backup coverage, and additional assistance.
RESPONSIBILITIES
QUALIFICATIONS
PREFERRED QUALIFICATIONS
WORKING EXPECTATIONS
Reasonable Accommodation
KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment, the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Talent team at KRAFTON Americas, to begin the interactive process.
EEOC statement
KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
In California, the expected salary range for this position is $67,000-$93,000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job-related factors that can include experience, education, skills, and location.
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply at jobs unless they meet every single qualification. At Krafton we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles.
Due to recent scams, our recruiters will only reach out to you via @sds.com, @krafton.com, @unknownworlds.com or @pubg.com. If you received an email and are unsure you can always email [email protected].
KRAFTON is a collective of studios, each with their own distinct creative identity. Our team is always aspiring to evolve, innovate, and create new technology and entertainment experiences that fans can interact and engage with for years to come. This is the power of KRAFTON continuously generating unparalleled creation based on technology.
Offices: 231, Teheran-ro, Seoul, Seoul 06142, KR
