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Part-time
high school
Posted 142d ago
~40 hrs/week
Responsibilities
The representative is responsible for providing superior customer service to members and guests at the front desk. Key tasks include handling sign-ups, conducting tours, and maintaining club cleanliness.
Requirements
Candidates must be at least 18 years old with a high school diploma or GED. A background in customer service and a passion for health and fitness are preferred.
Full job description
he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Related keywords
Customer ServiceFront DeskFitness IndustryMember RelationsAccount UpdatesHealth and WellnessPlanet FitnessClient Onboarding
Founded in 1992, Planet Fitness has revolutionized the fitness industry with our combination of affordable prices, great value and non-intimidating Judgement Free Zone®. We are consistently ranked as one of Inc. Magazine’s 5,000 fastest growing companies with more than 2,500 clubs nationwide.
Midwest Fitness Partners is a consolidation of 55 highly profitable Planet Fitness health clubs primarily located in the Midwest portion of the United States. We deliver over 1 million square feet of state-of-the-art fitness equipment to over 400,000 members nationwide. Midwest Fitness Partners founded by John Clancy and Mike Hamilton is in the top performance percentile of all Planet Fitness franchisees globally.