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Winnipeg, Manitoba, Canada · On-site
Mid level
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Customer Service Representative (One-Year Contract Position) - Crown Autobody and Glass - West
Act as the first point of contact for autobody repair customers, guiding them through the claim and repair process. Coordinate with production teams, insurance companies, and MPI to provide vehicle updates and ensure accurate documentation.
Requirements
Requires a high school diploma and preferably over two years of customer service experience. Must possess a valid driver's license with the ability to drive manual transmission and have a solid command of Microsoft Office.
Full job description
Crown Auto Group is a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. We are proud to be recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level. As one of Manitoba’s fastest-growing dealership groups, we offer exceptional service and exciting career opportunities in a dynamic industry.
We have a great opportunity for Customer Service Representative to join our team at Crown Autobody & Glass on one-year contract, available at each of our location: Crown Autobody and Glass - West at 3680 Portage Avenue. Crown Autobody & Glass is a state-of-the-art autobody operation with modern equipment, specializing in high-quality collision repair and customer care.
We offer a competitive salary and an encouraging team environment, along with a competitive benefits package. As a Customer Service Representative, you will be responsible for providing exceptional service to every customer you interact with. Following the initial 90 days of comprehensive training, success in this role means having the ability and confidence to work with multiple computer programs while serving as a first point of contact for our autobody repair customers.
Additional Crown Auto Group Employee Benefits:
Comprehensive benefits package including extended health, dental, vision, and massage therapy reimbursement
Discounted fitness membership
Associate Referral Bonus Program
Career advancement opportunities, with many promotions coming from within the company
Access to Perkopolis, Canada’s leading corporate concierge discount service
What You’ll Do:
Greet customers and provide them with a positive first impression
Guide customers in person, online, and on the phone through the claim and repair process, responding to inquiries, educating them about the MPI process, and booking appointments
Collaborate with production, the parts team, and MPI, and proactively provide customers with updates on their vehicles to help meet estimated timelines
Coordinate with insurance companies for claim processing, ensuring all required documentation is completed accurately and on time
Collect payments and signatures from customers as required
Walk clients to their vehicles on delivery and explain the repairs completed
Assist with office work as required
Qualifications:
High school diploma, GED, or equivalent
Collision centre and/or automotive experience is an asset
2+ years of customer service experience preferred
Excellent organizational and time management skills
Strong communication, interpersonal, and teamwork skills
Customer-oriented with a desire to provide an exceptional customer experience
Focused and detail-oriented
Positive, energetic attitude with a willingness to learn
Solid command of computers and Microsoft Office programs
Knowledge of Manitoba Public Insurance processes is an asset
Valid driver’s license and ability to drive manual transmission
Crown Auto Group is an equal opportunity employer. We welcome people from a variety of ethnicities, backgrounds, and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable provincial human rights and accessibility legislation. Reasonable accommodations are available during the selection process, and we will respond in a timely manner to any requests for accommodation.
Related keywords
Collision RepairManitoba Public InsuranceMPICustomer CareClaim ProcessingAutomotive IndustryMicrosoft OfficeManual TransmissionCARMA ValuesAutobody
Welcome to the Crown Automotive Group, one of Manitoba’s largest automotive retailers of new and used cars. The success of our organization has been built on the concept of selling quality Toyota, Honda, Nissan, Acura, Scion and Mazda products, combined with our prompt and courteous attention to customer needs.
"It is our stated policy to treat every visitor like an honored guest in our home." -Ashok Dilawri, Owner
Offices: 1717 Waverley St, Winnipeg, MB R3T 6A9, CA
New Vehicle SalesUsed Vehicle SalesAutomotive PartsAutomotive ServiceVehicle FinancingAutomotive AccessoriesCollision CentreAuto Detailingand Autobody ShopService Industry
How many Transportation jobs are open in Winnipeg, Canada right now?
There are currently 440 open transportation positions in Winnipeg, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Winnipeg, Canada?
Companies currently hiring include Ryder Supply Chain Solutions, Perimeter Aviation, Bison Transport Inc., StandardAero, New Flyer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Winnipeg, Canada?
Yes — 31 of the 440 open transportation positions offer remote or hybrid work (1 remote, 30 hybrid).
How do I apply for Transportation jobs in Winnipeg, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.