Job DetailsLevel: EntryJob Location: Beltsville, MD 20705Position Type: Full TimeEducation Level: High School/ GEDSalary Range: $20.00 - $22.00 HourlyTravel Percentage: Up to 50% Job Shift: DayJob Category: Transportation
Commercial Water Heater Delivery Associate
Full-Time | Various Locations
$20.00 – $22.00 / hr
Hourly Pay Range
Reports To
Hot Water Xpress Manager
DEPARTMENT
Distribution
EXPERIENCE
2–3 Years Preferred
BENEFITS ELIGIBLE AFTER
45 Days of Employment
ROLE OVERVIEW
The Commercial Water Heater Delivery Associate positively supports the Hot Water Xpress Program, including our commercial water heater replacement program, while promoting the Bradford White product line and other key vendor water heater solutions. This role represents the company in a highly professional, safe, and cost-effective manner while delivering outstanding service to customers.
CORE RESPONSIBILITIES
Delivery & Order Fulfillment
Deliver commercial water heaters as part of the Hot Water Xpress program via the most effective route
Pick and pack orders for delivery; follow all special instructions pertaining to individual orders
Use stair climber safely and efficiently during deliveries
Schedule and remain on-call 24/7 for after-hour deliveries and opening the branch after hours
Inventory & Customer Transactions
Monitor inventory levels on water heaters, associated parts, and truck stock
Accurately process customer transactions including orders, quotes, and returns
Provide accurate information regarding availability of in-stock items
Fill requests for catalogs, product information, or samples promptly and accurately
Sales & Customer Service
Increase sales and average order size through cross-selling, up-selling, add-on sales, and promotional items
Provide excellent customer service on every interaction — at delivery, by phone, and at the counter
Proactively support all Northeastern Supply product lines with knowledgeable recommendations
Teamwork & Standards
While not making deliveries, support the local branch in the warehouse — pulling orders, receiving, and related tasks
Follow all company policies, procedures, and safety initiatives
Adhere to all rules and regulations set forth in the Employee Handbook
Other duties as assigned
Qualifications
QUALIFICATIONS
High school diploma or GED required
2–3 years of delivery and customer service experience preferred
Strong customer service and problem-solving skills
Ability to lift up to 75 lbs. and maneuver up to 1,000 lbs. safely and with equipment
Willingness to learn about water heaters and parts; knowledgeable support of NE product lines
Good written and oral communication skills with ability to manage multiple priorities
Results-oriented and willing to be accountable for performance
Ability to work effectively with a team of diverse individuals
BENEFITS
Eligible to enroll on the 1st of the month following 45 days of employment:
Medical, Dental & Vision
Short & Long-Term Disability
Life Insurance
Flexible Spending Account (FSA)
Telehealth
Gym Reimbursement
401(k) with Company Match
Free Surgery & Imaging Program*
Free Medications*
Delta Perks — Local Discounts
Discount Hub
Coverage available for families
- Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.
Additional duties may be assigned as needed. We are an equal opportunity employer.