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Skills: Customer Service, Relationship Building, Sales, Communication, Repair Order Preparation
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SOUTHBAY AUTOS LLC
LUBE TECH
Torrance, California, United States · On-site
$16/hr–$17/hr
Entry level
Description SUMMARY Performs all duties, but not limited to the Express Lube Program. ESSENTIAL DUTIES Essential Duties include the following. Other duties may be assigned. Performs work as outlined on repair order with …
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The Service Advisor acts as a liaison between customers and technicians to ensure service needs are understood and accurately documented. They are responsible for preparing repair orders, promoting the sale of parts and labor, and maintaining high levels of customer satisfaction through timely updates.
Requirements
Candidates must have at least one year of experience as an Automotive Service Advisor in a dealership setting. A valid driver's license, an acceptable driving record, and strong customer service and sales skills are required.
Full job description
Subaru Pacific is seeking a Service Advisor to join our team. We are looking for someone who brings exceptional customer service skills, a strong ability to build and maintain customer relationships, and a sales-oriented mindset. The right candidate will be comfortable working in a fast-paced environment and committed to delivering a high level of client satisfaction.
If you are motivated, professional, and passionate about the automotive service experience, we encourage you to apply.
Responsibilities
The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.
The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
Follow the progress of service repairs and provide customers with timely updates.
Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.
Qualifications
Required: Minimum of 1 year of experience as an Automotive Service Advisor in a dealership setting required.
Required: Exceptional customer service skills, strong relationship-building ability, and a sales-oriented mindset are required.
Prior experience using CDK is a plus.
Dedication to delivering exceptional customer service.
Valid driver’s license and acceptable driving record.
Compensation
The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.
Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.
Benefits
Medical, Dental and Vision Plans
Short and Long-Term Disability
Paid Holidays & Paid Time Off
Paid Life Insurance
401(k) Retirement Plan
Employee Assistance Plan
Paid Training
Hiring Requirements
18 years or older required
All potential employees must pass pre-employment testing including a background check and drug screen
An innovative dealership group with 14 award winning locations that has proudly served the Los Angeles market since 1974
Industry
Motor Vehicle Manufacturing
Company size
501-1,000 employees
Founded
1964
Headquarters
Manhattan Beach, California
LinkedIn followers
2,263
LAcarGUY is a automotive dealer group in Southern California with 12 dealerships including: Lexus Santa Monica, Toyota Santa Monica, Toyota of Hollywood, Pacific Volkswagen, Audi Pacific, Subaru Pacific, Subaru Santa Monica, Honda Santa Monica, Genesis Santa Monica, Hyundai Santa Monica, Kia Santa Monica and Porsche South Bay. Family-owned and operated, LAcarGUY is heavily involved in the communities of Santa Monica, Hollywood and the South Bay. LAcarGUY prides itself on being involved with green organizations like Heal the Bay, Grades of Green, EMA and many others.
Offices: 14900 Hindry Avenue, Manhattan Beach, California 90250, US · 1230 Santa Monica Blvd, Santa Monica, California 90404, US · 1229 Santa Monica Boulevard, Santa Monica, California 90404, US · 1301 Santa Monica Boulevard, Santa Monica, California 90404, US · 1501 Santa Monica Boulevard, Santa Monica, California 90404, US
automotive sales and automotive serviceLogisticsAutomotive
How many Trades jobs are open in Torrance, CA right now?
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