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Provide first-line technical support to global employees and manage IT operations for the Paris office. Responsibilities include hardware/software troubleshooting, onboarding new hires, and maintaining IT inventory and AV equipment.
Candidates must be currently enrolled in a Bac+1 or Bac+2 IT-related program and seeking a 1-2 year apprenticeship. Foundational knowledge of operating systems, networking, and fluency in both French and English are required.
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.
Reporting to the IT Support & Productivity Lead, the IT Support Engineer apprentice will join our dynamic IT team. This role is primarily responsible for managing IT support for our Paris-based operations while acting as a key point of contact for employees worldwide. This position offers a blend of hands-on technical learning, foundational troubleshooting, and collaboration with senior IT team members to ensure smooth technological operations across the company.
Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues.
Manage and troubleshoot fundamental hardware and software issues for computer systems.
Assist with onboarding and offboarding processes, including setting up and configuring new employee workstations and accounts.
Maintain IT inventory for the France scope, including hardware, software licenses, peripherals, and keeping the stock room organized.
Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects.
Document IT procedures, solutions, and best practices to contribute to the IT knowledge base.
Provide hands-on IT and AV support for local office events, All-Hands meetings, and presentations (e.g., setting up microphones, testing audio/video feeds, and managing stream connections).
Perform routine IT maintenance tasks, such as laptop system updates and backups.
Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends.
Currently enrolled in your first year of a Bac+1 or Bac+2 program specializing in Information Technology, Computer Science, Networks, or a related field.
Looking for a 1-year or 2-year apprenticeship contract.
Based onsite at our office in the center of Paris
A basic, foundational understanding of operating systems (macOS, Windows), networking concepts (TCP/IP, Wi-Fi), and common collaborative suites (Google Workspace, Microsoft Office 365).
A strong desire to learn, grow, and kickstart your career in IT support.
Good problem-solving curiosity and an analytical mindset.
Customer-centric attitude with strong communication skills to help team members clarify their technical issues.
Fluency in French and a good working professional level of English (as you will interact with global teams).
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Lifestyle allowance
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, you quickly get a deep understanding of your customers’ whole online journey. Our AI-powered insights provide those “ah ha” moments you need to deliver the right digital experiences. You get to work faster and smarter, with the confidence to know what to do next to improve. Leading brands use Contentsquare to grow their business, deliver more customer delight, and move with greater efficiency in a constantly changing world. Our insights optimize the experience on over 1.3 million websites worldwide.
Offices: Paris, 75008, FR · New York, NY 10119, US · London, London EC1M 4DG, GB · Munich, DE · Tokyo, JP
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