Senior ServiceNow Senior Systems Administrator (Bilingual - Fluent English Required)
Medellín, Antioquia, Colombia · On-site
Senior
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Senior ServiceNow Senior Systems Administrator (Bilingual - Fluent English Required)
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Full-time
bachelor degree, professional certificate
Posted 122d ago
~40 hrs/week
Responsibilities
Responsible for administering, configuring, and optimizing the ServiceNow platform to drive operational efficiency and business process automation. This includes managing system upgrades, developing integrations, and providing Tier 2/3 technical support.
Requirements
Requires a Bachelor's degree and over 5 years of enterprise ServiceNow experience, including a mandatory CSA certification. Proficiency in JavaScript, Glide APIs, and ITSM modules is essential, along with fluent English communication skills.
Full job description
Location: Medellín, Colombia
Work Model: Onsite – Work from Office (Full-Time)
Department: IT / Enterprise Applications
We are seeking an experienced Senior Systems Analyst / ServiceNow Senior Systems Administrator to join our Medellín office. This is a fully onsite role requiring strong technical expertise in ServiceNow platform administration, system integrations, workflow automation, and enterprise IT service management (ITSM).
The ideal candidate will be responsible for designing, configuring, optimizing, and supporting ServiceNow solutions that drive operational efficiency and business process automation across the organization.
Key Responsibilities
ServiceNow Platform Administration
Administer, configure, and maintain the ServiceNow platform (ITSM, ITOM, CMDB, HRSD, or other modules as applicable).
Design and implement workflows, business rules, UI policies, ACLs, forms, reports, dashboards, and custom applications.
Manage system upgrades, patches, and enhancements.
Ensure platform performance, security, scalability, and availability.
Systems Analysis & Business Support
Work closely with business stakeholders to gather requirements and translate them into technical solutions.
Analyze existing workflows and recommend improvements.
Document functional and technical specifications.
Provide impact analysis for system changes and enhancements.
Integration & Automation
Develop and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, MID Server, and other integration tools.
Automate manual processes using Flow Designer, IntegrationHub, and scripting.
Ensure CMDB accuracy and data integrity.
Governance & Compliance
Maintain platform governance standards and best practices.
Support audits and compliance requirements.
Ensure proper change management processes are followed.
Support & Leadership
Provide Tier 2/3 support for ServiceNow-related issues.
Mentor junior administrators and analysts.
Collaborate with global IT teams.
Participate in after-hours support if required.
Requirements
Required Qualifications
Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
5+ years of experience administering ServiceNow in an enterprise environment.
Strong hands-on experience with:
ITSM modules (Incident, Problem, Change, Request)
CMDB & Discovery
Flow Designer & IntegrationHub
JavaScript, Glide APIs
REST/SOAP integrations
Experience with ServiceNow upgrades and instance management.
Strong analytical and problem-solving skills.
Excellent documentation and communication skills (English required).
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) – Required.
Healthcare and Government IT — engineered for compliance, delivered at scale.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2017
Headquarters
Chantilly, Virginia
LinkedIn followers
7,614
InterScripts delivers comprehensive IT services and solutions across multiple industries, supporting both commercial enterprises and government organizations. Our core capabilities include system integration, application development, application support, data extraction, data conversion, and enterprise data management.
We help organizations modernize operations by strengthening data governance frameworks, integrating enterprise systems, and streamlining workflows by reducing operational costs, minimizing risk, and improving data accessibility and decision-making.
InterScripts is a leader in data management solutions, offering secure data archival and legacy system decommissioning through our platform, BytePad. Our digital transformation expertise enables clients to modernize legacy environments, optimize infrastructure, expand self-service capabilities, and improve operational efficiency across the enterprise.
As a HITRUST r2, SOC 2 Type II, ISO 27001:2022, and ISO 9001-certified organization, we are committed to minimizing risk and ensuring the successful development, support, and long-term maintenance of mission-critical systems. Our services and staffing solutions are designed to deliver measurable value, scalability, and long-term sustainability.
Healthcare Expertise
InterScripts supports large healthcare organizations with a comprehensive range of specialized services, including:
Data Governance and Data Management
System Integration
Application Support (Tier 1, Tier 2, and Tier 3)
MyChart Support and Clinical service Desk
Data Archival and Legacy System Decommissioning
EHR and ERP System Transition and Conversion
CRM Platform Implementation and Support (ServiceNow, Salesforce, Microsoft Dynamics)
Within the healthcare domain, we specialize in EHR and ERP system transitions, structured data migration, and system conversion, ensuring seamless modernization while maintaining data integrity, regulatory compliance, and operational continuity.
Offices: 43130 Amberwood Plaza, 215, Chantilly, Virginia 20152, US
How many Technology jobs are open in Medellín, Colombia right now?
There are currently 64 open technology positions in Medellín, Colombia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Medellín, Colombia?
Companies currently hiring include PERCEPTIO S.A.S., Roca Alliances, InterScripts, Inc., UPROSPECT, OSC Top Solutions Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Medellín, Colombia?
Yes — 33 of the 64 open technology positions offer remote or hybrid work (21 remote, 12 hybrid).
How do I apply for Technology jobs in Medellín, Colombia?
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