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About this opportunity!

Summary

This is an exciting opportunity for a Solution Architect-Packet Core within the Ericsson, S&R Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericsson's customers across various network solutions. 

The S&R Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes. 

As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs).

You will be key in ensuring Ericsson’s 4G & 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance. 

This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes.

What you will do

•    Lead Fault Isolation & Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery.
•    Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer’s change management system & Project evolving it from a one-time to an ongoing activity.
•    Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities.
•    Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process.
•    Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts.
•    Manage Solution Lifecycle: Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections.
•    Contribute to Business Growth: Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Ericsson’s products and services.
•    Customer consultation handling on Solution level 
•    On-site (Customer Office) working embedded within customer Operations team.

To be successful in the role, you must have:

•    Excellent Communication & Relationship Management
  •    Proactive Problem Solving
  •    Adaptability & Resilience
  •    Technical Mastery
  •    Creativity & Innovation
  •    Excellent Customer Relationship Management skills. 
  •    Very strong personal interaction skills and good communication capabilities. 

Experience required:

12-15 Years Relevant exp

The Skills You Bring

•    4G/5G Packet Core, SAPC/CCPC,PCG, NRF, CCRC, SC   and cloud infrastructure.

•    Technical Expertise in Cloud and Packet Core Networks: You possess deep technical knowledge of Packet core network components

•    Solution-Level Competence: Strong understanding of solution-level support that goes beyond node-based operations, including expertise in virtualization and cloud environments.
  •    Fault Isolation & Troubleshooting: Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time.
•    Change Management: Hands-on experience in managing change control processes within customer support, especially during solution handover and deployment.
  •    Customer-Centric Focus: Excellent customer consultation and relationship management skills, ensuring continuous engagement and satisfaction.
  •    Business Acumen: Proven ability to identify business opportunities and promote additional Ericsson solutions to customers.
  •    Network level competence 
  •    Knowledge of the 3GPP or any other relevant standard for his/her area 
  •    Ability to learn Ericsson Portfolio. 
  •    Service Delivery Process. 
  •    Negotiation & argumentation skills. 
  •    Presentation skills (oral and written). 
  •    Software Update Management. 
  •    Software Support. 
  •    Delivering Results & Meeting Customer Expectation