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Full-time
professional certificate
Health insurance, Training programs, Wellness programs, Professional development, Internal mobility platform
Posted 5d ago
~40 hrs/week
Responsibilities
Provide technical support to internal clients via phone, email, and Teams while managing incident resolution through Jira. Create technical documentation and deliver training sessions to internal users based on identified needs.
Requirements
Requires a technical IT education and at least 2 years of experience in customer support or call center environments. Candidates must possess strong communication skills and proficiency in English and/or French.
Full job description
At ROMEU, the leading Spanish holding company in international logistics and freight transport, we are constantly growing and expanding.
We are looking for professionals who are motivated to develop their careers in the international trade business and who align with our standards of effort and commitment.
En ROMEU Shipping Agency, buscamos reforzar nuestro equipo de Soporte IT y precisamos incorporar un/a IT Application Support Specialist en México, ¿quieres unirte al equipo?
What will your functions be?
Atención técnica al cliente interno (telefónica, email, Teams)
Seguimiento, canalización y resolución de incidencias en el portal de soporte (Jira).
Identificar las necesidades del cliente y proponer mejoras en las herramientas corporativas y en los procedimientos establecidos.
Preparar documentación técnica sobre procedimientos IT y elaborar recursos formativos.
Impartir acciones formativas a clientes internos en función de las necesidades existentes.
What are we looking for?
Poseer formación profesional técnica IT.
Contar con al menos 2 años de experiencia previa en atención al cliente (servicios de soporte, call centers, etc.).
Nivel alto de inglés y/o francés (se dará soporte a usuarios a nivel internacional).
Conocimientos en sistemas de ticketing como Jira o Servicedesk.
Capacidad de orientación al cliente, trabajo en resolución de incidencias.
Inquietud por nuevas tecnologías.
Ser una persona con capacidad resolutiva, capacidad de trabajo en equipo y buenas habilidades comunicativas.
What do we offer?
Working at our company provides:
Positive Work Environment: We foster a collaborative and positive workplace that promotes employee well-being and satisfaction.
Professional Development: We offer growth and development opportunities through our internal mobility platform and personalized training programs.
Work-Life Balance: We value the balance between work and personal life.
Compensation: We recognize and reward talent by offering competitive salaries aligned with skills and contributions.
Additional Benefits: We provide complementary benefits such as special promotions for health insurance, training platforms, wellness programs, and other incentives that support overall health and well-being.
Culture of Innovation: We strive to maintain a culture of innovation where ideas are valued and creativity is encouraged to tackle challenges and seek innovative solutions.
Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where every employee feels valued and respected.
Corporate Social Responsibility: We are committed to corporate social responsibility, participating in initiatives led by the "Be Green" team at ROMEU, which have a positive impact on the community and the environment.
By joining our team, you will not only find a place to contribute your skills but also an environment that appreciates and supports your personal and professional development.
Related keywords
IT SupportLogisticsFreight TransportTechnical SupportCustomer ServiceJiraServiceDeskIncident ManagementTechnical DocumentationTrainingInternal SupportInternational TradeTroubleshootingCommunicationTeamworkProfessional Development
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Headquarters
Valencia, Valencia
LinkedIn followers
27,012
Discover the main spanish holding company in logistics international freight.
More than 150 years of history. The shareholding remains entirely in the hands of the Romeu family, whose members of the third, fourth and fifth generations are in charge of the business.
More than 2,000 professionals dedicated to service excellence and organized around seven business areas.
Offices: Calle J. Aguirre, 40, Valencia, Valencia 46011, ES
LogísticaFreight forwardersAduanasConsignaciones marítimasConsolidacionesControl de calidadAlmacenajeMarketingTransporte marítimoTransporte aéreo
How many Technology jobs are open in Ciudad de México, Mexico right now?
There are currently 1,859 open technology positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Ciudad de México, Mexico?
Companies currently hiring include Banco Mercantil del Norte - Banorte, Kyndryl, Accenture, Salesforce, Inetum, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Ciudad de México, Mexico?
Yes — 985 of the 1859 open technology positions offer remote or hybrid work (266 remote, 719 hybrid).
How do I apply for Technology jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.