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Full-time
associate degree
Paid Maternity Leave, Paid Paternity Leave, Pension Scheme With Up To 4% Employer Match
Posted 1d ago
~40 hrs/week
Responsibilities
Provide technical support to global clients via phone, email, and chat to resolve product and hardware issues. Responsibilities include onboarding new users, creating help center content, and collaborating with engineering teams to validate software features.
Requirements
Candidates should have 1-2 years of technical support experience and a preferred associate degree in Computer Science, IT, or Sports Science. Proficiency in English and experience with ticketing platforms like Salesforce or Zendesk are required.
Full job description
Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.
We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.
Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.
WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT
We are looking for a talented and proactive Product Support Technician who can support the rapidly growing customer base of our ambitious, fast-growing and transforming company. You will be the customer’s first point of contact to resolve product issues for customers all around the globe.
This role there is an expectation to work different shift patterns throughout the week, as well as weekend work to ensure 24/7 support to our global customer base. We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximise and enhance their performance through delivering a high quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment.
What You’ll Be Doing:
Provide technical support assistance to clients through phone, email or live chat.
Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
Deliver remote onboarding to new users.
Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
Knowing when to escalate problems to the next level of support.
Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
Create support content for the online help center.
Help validate new software features, including getting hands-on with the technology out in the field.
Help validate and update support processes.
Work collaboratively with other members of the global support team and engineering department.
Investigate, diagnose, and resolve customer issues within a timely manner and work with the product teams to resolve these issues.
Use independent, professional judgment to avoid errors that would impact customer satisfaction.
What You’ll Need:
1-2 years of technical support experience is desirable, and a willingness to go above and beyond for the customer.
Associated degree in Computer Science, IT, sports science or equivalent experience in a related field is preferred.
Proficient in English with strong written and verbal communication skills.
Experience with support ticketing platforms; Salesforce and Zendesk preferred
Ability to work extended hours and on weekends
Ability to thrive in a dynamic work environment and see tasks through to completion.
(Preferred) Great understanding of a range of sports including the challenges that athletes and coaches face.
(Preferred) Prior troubleshooting experience with PC based systems preferred
WHY CATAPULT?
We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures and build your global awareness and capability even beyond what it is today.
We value improvement and development. We are challenging ourselves to grow and become a high-performance company continuously. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better.
We care about you. We offer outstanding paid maternity and paternity leave, a pension scheme plan with up to a 4% employer match.
Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! While we have access to many exciting opportunities, we also realise that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people that fit our team culture, those who actively contribute and individuals who are excited about what they do.
In order to build the future of sports performance, we need the brightest talent in order to do so. If you think you can contribute to the empowering, enjoyable and exciting Catapult environment, then we invite you to apply.
Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.
All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role
Professional sports performance technology | GPS tracking, video analysis, athlete monitoring | Trusted by 5,500+ teams
Industry
Software Development
Company size
501-1,000 employees
Founded
2006
Headquarters
Melbourne, VIC
LinkedIn followers
69,424
Catapult helps 5,500+ teams unleash the potential of every athlete by turning performance data into smarter decisions.
Founded in 2006 in Melbourne, Catapult was built by people who saw what elite sport was missing: technology that actually helps, not just numbers on a screen. From GPS tracking and video analysis to athlete management software, we give performance teams the tools to train smarter, reduce injury risk and move faster. Used across Premier League, NFL, NBA, F1 and 100+ countries, Catapult technology supports the world's best, and everyone chasing them.
With 500+ people across 24 locations, Catapult brings together products by Perch, SBG, PlayerTek and Impect into one connected performance platform, linking what happens in the weight room to game day and everything in between.
Follow Catapult for insights on sports performance, athlete technology and the teams pushing the limits of what's possible.
Catapult Group International Ltd is listed on the Australian Securities Exchange (ASX: CAT). For further information, visit catapult.com/investor
Offices: 75 High St, Prahran, Melbourne, VIC 3181, AU · 34 Boar Lane, Leeds, England LS1 5DA, GB · 181 Ballardvale St, Wilmington, Massachusetts 01887, US · Quayside Business Park, Mill Street, U1 B1, Dundalk, Co. Louth 2J46+MF, IE · 711 N Orlando Ave, Ste 301, Maitland, Florida 32751, US
How many Sports & Recreation jobs are open in Leeds, United Kingdom right now?
There are currently 24 open sports & recreation positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sports & Recreation roles in Leeds, United Kingdom?
Companies currently hiring include PureGym, Entain, Fanatics, JD Gyms, Bupa Global, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sports & Recreation jobs in Leeds, United Kingdom?
Yes — 3 of the 24 open sports & recreation positions offer remote or hybrid work (0 remote, 3 hybrid).
How do I apply for Sports & Recreation jobs in Leeds, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.