Sydney, New South Wales, Australia · Hybrid
Company Description The sky's not the limit at Nearmap. Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics…
Skills: Customer success, SaaS, Public sector, Account management, Salesforce
Sydney, New South Wales, Australia · Hybrid
Company Description The sky's not the limit at Nearmap. Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics…
Skills: Customer Success Management, Account Analysis, Churn Risk Identification, Customer Retention, Renewal Management
Sydney, New South Wales, Australia · Remote OK
Company Description INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and …
Skills: Account Management, SaaS, ERP, CAD/CAM, Upselling
Sydney, New South Wales, Australia · Remote OK
Company Description INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and …
Skills: Account Management, Upselling, Cross-selling, Contract Negotiation, Customer Relationship Management
OktaSydney, New South Wales, Australia · On-site
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. Thi…
Skills: Outbound Prospecting, Cold Calling, Objection Handling, Salesforce, Outreach
OktaSydney, New South Wales, Australia · Hybrid
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. Thi…
Skills: Sales strategy, Sales operations, Go-to-market execution, Territory planning, Quota management
OktaSydney, New South Wales, Australia · Hybrid
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. Thi…
Skills: Partner Marketing, Joint Campaign Planning, Asset Creation, MDF Management, Demand Generation
Sydney, New South Wales, Australia · On-site
$1000000k/yr
Riot Games Sydney is looking for a Principal QA Engineer to help transform how we approach quality across teams. Sydney partners with Riot teams globally and contributes across games and technology spaces including VALOR…
Skills: Test Automation, Quality Strategy, Test Framework Development, AI-Assisted Development, Quality Metrics
Sydney, New South Wales, Australia · Hybrid
Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is o…
Skills: Cybersecurity, Sales, Account Management, Channel Management, Lead Generation
Sydney, New South Wales, Australia · Hybrid
Company Description We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers…
Skills: UI/UX Design, Product Design, Adobe Creative Cloud, Sketch, Figma
Sydney, New South Wales, Australia · Hybrid
Company Description We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers…
Skills: App Design, Web Product Design, Adobe Creative Cloud, Sketch, Figma
Sydney, New South Wales, Australia · Remote OK
Principal Developers at Thoughtworks can wear many hats. Depending on the client situation, you could be playing the role of a technical advisor to senior client executives, guide and direct solution architecture for lar…
Skills: Solution Architecture, Technical Advisory, Account Management, TDD, Pair Programming
Sydney, New South Wales, Australia · Hybrid
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use ou…
Skills: Presales, Financial management, Solution consulting, Enterprise software, Budgeting
Sydney, New South Wales, Australia · On-site
Minimum qualifications: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 5 years of experience with security in attacks and mitigation methods. 5 years of experience w…
Skills: Security Engineering, Network Security, Threat Modeling, Python, Go
Sydney, New South Wales, Australia · Hybrid
Job Description Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably …
Skills: Identity and Access Management, Team Leadership, SCIM, SAML, OpenID Connect
Sydney, New South Wales, Australia · Hybrid
What’s the role? You’ll step into a key technical leadership role within our Cash and Transactional Banking team, helping shape and build the digital experiences our customers rely on every day. Working full time in a hy…
Skills: Java, Spring Boot, API Design, Microservices, Technical Leadership
Sydney, New South Wales, Australia · On-site
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. How You'll Help us Connect the World: Provide 24x7 technical support for Company customers and other internal employe…
Skills: Technical Support, HFC Products, Root Cause Analysis, Fiber Optics Network Design, Troubleshooting
Sydney, New South Wales, Australia · Hybrid
🗓️ Full-time | Permanent 📍 Sydney location 🏡 Hybrid working: 2 days in office, 3 days WFH Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per ye…
Skills: Python, Vue.js, AWS, JavaScript, Git
Sydney, New South Wales, Australia · Hybrid
Company Description Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and t…
Skills: Typescript, Node.js, React, Mongodb, Aws
Sydney, New South Wales, Australia · On-site
Company Description At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belie…
Skills: Google Cloud Platform, BigQuery, Dataflow, Apache Beam, Pub/Sub
Sydney, New South Wales, Australia • Hybrid
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You will manage a portfolio of government accounts, serving as a trusted advisor to drive customer satisfaction, retention, and growth. This involves collaborating with sales and cross-functional teams to identify upsell opportunities and implement scalable engagement strategies.
The role requires 5+ years of experience in customer success, consulting, or technical pre-sales within a SaaS or high-tech environment. Candidates must have recent experience working with government sectors and possess strong interpersonal, analytical, and program management skills.
Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.
We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.
Reporting to the Director of Customer Success, you will be responsible for managing Government Accounts in mid-market and enterprise portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes. You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty while driving customer retention and growth.
You will oversee a large portfolio, identifying churn risks and growth opportunities at scale, engaging with key customer contacts, managing the customer lifecycle from onboarding to renewal, and collaborating with the sales team to expand accounts. You will develop deep expertise in Nearmap’s products and services, using this knowledge to support and guide customers in maximizing the value of their investment in our solutions.
Provide proactive customer service and support to drive customer satisfaction.
Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies.
Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques.
Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value.
Identify churn risks and implement proactive measures to address them, ensuring high levels of retention.
Collaborate cross-functionally to resolve customer issues and support growth opportunities.
Partner with Sales teams to identify and develop upsell opportunities.
Actively nurture customer advocacy, encouraging customers to promote Nearmap both internally and externally.
5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
Recent experience serving customers in the LGA, State or Federal Government sectors
Proven ability to map customer business processes to product capabilities.
Demonstrated success in developing and executing customer-centric strategies to maximize value from technology solutions.
Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.
Strong interpersonal and communication skills, with the ability to engage and build relationships with executive stakeholders.
Excellent negotiation and decision-making skills, with a data-driven approach to prioritization.
Ability to identify and act on growth opportunities.
Proficiency in Salesforce and Microsoft Office tools.
Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
Ability to work independently, take initiative, and thrive in a fast-paced environment.
Cultural awareness and appreciation for diversity in professional settings
Ready to make a significant impact in customer success? Apply now and join us in driving excellence in customer engagement and retention!
This role is based in our Sydney, Australia office, hybrid, with two anchor days in the office each week.
Nearmap takes a holistic approach to our employees' emotional, physical, and financial wellness. Some of our current benefits include:
Quarterly wellbeing day off, four additional days off annually for your 'YOU' Days
Wellbeing and technology allowance
Annual flu vaccinations
Hybrid flexibility for this role
Nearmap subscription (of course!)
Stocked kitchen with access to all the snacks you need
In-office lunch every Tuesday and Thursday at our Sydney CBD office
Showers available for anyone cycling to work or lunchtime gym-goers!
We move fast, we care about craft, and we're proud of what we're building. If you're energised by turning strategy into pipeline and building real relationships with sales, we'd love to meet you.
If you can see yourself working at Nearmap and feel you have the right level of experience, we invite you to get in touch.
Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location, or address. Nearmap is not responsible for any fees related to unsolicited resumes.
Recent aerial imagery, AI analytics, and guaranteed building materials data — providing certainty in property decisions.
Nearmap is a global property intelligence company redefining how organizations understand and act on the built environment. By owning the entire intelligence value chain—from high-recency geospatial capture powered by patented camera technology to accurate AI-derived analytics and guaranteed building materials data—Nearmap delivers a single, trusted source of truth for property decisions. Insurers, government agencies, and AECO organizations rely on Nearmap to transform property uncertainty into evidence, helping organizations move beyond fragmented data and manual processes with verified, frequently updated insight. These proprietary insights enable faster, more confident decisions across underwriting and claims, assessment and response, and planning and construction so teams can see truth, assess risk, and act with certainty. Founded in Australia in 2007, Nearmap stands as the definitive source of truth that shapes the livable world.
Offices: Level 4, Tower One, 100 Barangaroo Avenue, Barangaroo, NSW 2000, AU · 1850 W Ashton Blvd, Ste 500, Lehi, Utah 84048, US
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