Sydney, New South Wales, Australia · On-site
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Skills: Customer Success, Enterprise Security, Identity and Access Management, Project Management, Consulting
Sydney, New South Wales, Australia · Hybrid
As a hands-on AI/LLM Engineer, you will be at the heart of designing and building advanced AI systems that power the modern enterprise. This is a deeply technical, hands-on role, you will spend the majority of your time …
Skills: Artificial Intelligence, Large Language Models, Generative AI, Python, Machine Learning
Sydney, New South Wales, Australia · Hybrid
YOU ARE As an experienced and Senior AI/LLM Architect, you will play a pivotal role in designing and delivering end-to-end AI platform architectures that power the modern, reinvented enterprise. Operating at the intersec…
Skills: AI Architecture, LLM, Generative AI, Python, Machine Learning
Sydney, New South Wales, Australia · On-site
YOU ARE As a senior AI/ML Computational Scientist, you will design, build, and operationalize artificial intelligence and machine learning solutions for enterprise clients, combining custom models with cloud and third-pa…
Skills: Artificial Intelligence, Machine Learning, Deep Learning, Generative AI, Large Language Models
Sydney, New South Wales, Australia · Hybrid
$180k/yr
Link to role presentation video: https://www.loom.com/share/18192c24123e4354b803e3015a1d4ed6 👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️ We’d love to hear from you 👩💻👩🏽💻🧑🏿💻👨�…
Skills: Customer success, Account management, SaaS, Salesforce, Project management
Sydney, New South Wales, Australia · Hybrid
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive ch…
Skills: Salesforce, Financial Services Cloud, Business analysis, Solution design, Stakeholder management
Sydney, New South Wales, Australia · On-site
We are looking for a Senior Technical Business Analyst with solid ECM experience, exceptional stakeholder management skills, and outstanding communication capabilities. The ideal candidate will be comfortable engaging wi…
Skills: Enterprise Content Management, Stakeholder Management, Communication, Technical Business Analysis, Document Capture
Sydney, New South Wales, Australia · On-site
12+ Years of development and app modernization experience Experience in hosting and configuring the applications on IIS b.Experience in modernization of Applications to Azure PaaS platform along with migration experience…
Skills: Azure PaaS, Application Modernization, Kubernetes, AKS, Azure Landing Zone
Sydney, New South Wales, Australia · On-site
About the Role eero, an Amazon company, builds mesh WiFi systems used by millions of households worldwide. We are seeking a Network Support Specialist to join our Sydney-based team and provide exceptional customer suppor…
Skills: Technical Support, Networking, Mandarin, English, WiFi
Sydney, New South Wales, Australia · Hybrid
Sydney · Full-time · On-site/hybrid SuperNinja is an AI workforce that plans, writes code, runs research and ships real work for customers. You would own the surface where people meet that agent — the thread, the workspa…
Skills: TypeScript, React, Next.js, Python, FastAPI
Sydney, New South Wales, Australia · Hybrid
Sydney · Full-time · On-site/hybrid Our fastest-growing customers are enterprises — health systems, IT services firms, regulated industries. They need identity, tenancy and audit to behave the way their security teams ex…
Skills: Full stack development, TypeScript, React, Python, SAML 2.0
Sydney, New South Wales, Australia · Hybrid
Sydney · Full-time · On-site/hybrid Self-serve consumers and enterprise seats run through the same billing and activation paths. This role owns the money and the funnel. What you'll do Build and own monetisation: plans, …
Skills: Full Stack Development, TypeScript, React, Python, SQL
Sydney, New South Wales, Australia · Hybrid
Commercial Proposal Manager Do you love the commercial side of winning business — not just closing deals, but designing the commercial strategy that makes them irresistible and sustainable? Pax8 is looking for a Commerci…
Skills: Commercial strategy, Proposal management, Microsoft licensing, Financial modeling, Pricing analysis
Sydney, New South Wales, Australia · Hybrid
Sydney · Full-time · On-site/hybrid Every agent task runs somewhere: a sandboxed container with a filesystem, a browser, tools and a time limit. This role owns that runtime and the platform services around it — the layer…
Skills: AWS, Python, Container Orchestration, Backend Systems, Platform Engineering
Sydney, New South Wales, Australia · On-site
About Us Lorikeet is redefining what customer support looks like — and we're just getting started. We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not…
Skills: Software Engineering, AI Product Development, Coding Agents, UI/UX, Data Modeling
Sydney, New South Wales, Australia · Hybrid
About Accenture Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the …
Skills: Functional testing, System testing, Requirement analysis, Test case design, Defect management
Sydney, New South Wales, Australia · Hybrid
Job Description:Senior Systems Engineer / Systems Engineer Digital & Technology | St Vincent’s Health Australia Support and scale critical healthcare infrastructure St Vincent’s Health Australia is seeking a Senior Syste…
Skills: Windows Server, Linux, VMware, Active Directory, Exchange
Sydney, New South Wales, Australia · On-site
Title: Associate Security Engineer, Identity Security The Opportunity KBR is seeking an Associate Security Engineer to join our Identity Security Services team within a global cybersecurity organisation supporting comple…
Skills: Identity and Access Management, Microsoft Entra ID, Active Directory, Cybersecurity, PowerShell
Sydney, New South Wales, Australia · Hybrid
Job Description Job responsibilities include working with clients to understand requirements, solutioning, system configuration and documentation. Collaborate with clients to understand business requirements, solution de…
Skills: SAP Quality Management, SAP Production Planning, PPDS, Solution design, System configuration
Sydney, New South Wales, Australia · On-site
$100k–$150k/yr
About Marloo Financial advisers carry an extraordinary responsibility. They guide people through the most important financial decisions of their lives. For too long the tools available to them have been unworthy of that …
Skills: Full-stack development, Backend infrastructure, Frontend development, AI-native development, Product architecture
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The Enterprise Customer Success Manager will own the end-to-end customer journey, driving adoption, value realization, and advocacy for Idira security products. They will act as a strategic advisor to enterprise clients, collaborating with internal teams to ensure customer health and identify expansion opportunities.
Candidates must have at least 8 years of experience in customer success, consulting, or technical account management within the enterprise software or security sector. Strong expertise in IAM, cloud/on-premise IT environments, and the ability to present complex technical solutions to C-level executives are required.
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.As an Enterprise Customer Success Manager at Idira, you will play a key role in driving the growth and success of our ANZ business. You will work closely with mid-to-large enterprises to ensure that they derive maximum value from their investment in Idira products, whether perpetual or subscription-based, on-premise or cloud. Collaborating with Directors, Managers of Security, Security Engineers, Security Architects, and DevOps teams, you will help implement world-class Access and Identity solutions from Idira, leading to higher customer satisfaction, retention, and expansion of Idira’s security footprint.
You will act as a change agent within your region, bringing best practices, innovations, and new capabilities to both internal and external stakeholders, and driving the success of Idira’s products across your portfolio of customers.
Customer Onboarding & Success: Own the end-to-end customer journey from onboarding to adoption and advocacy. Drive the successful implementation and continuous value of Idira products across your customer portfolio.
Strategic Planning & Execution: Collaborate with customers to develop tailored success plans and set critical goals that align with their objectives. Design and execute a value-driven roadmap to help customers achieve their desired outcomes.
Regular Engagement & Reporting: Establish regular touchpoints (weekly, monthly, quarterly) with customers to review progress, provide updates, and measure success. Use executive dashboards and program status reports to ensure alignment and track performance.
Trusted Advisor: Position yourself as a strategic advisor to customers, establishing deep relationships and trust. Proactively drive the continued value and adoption of Idira products and services.
Collaborative Partnership: Work closely with the Idira Account Team (including Account Managers, Solution Architects, Training, and Enablement) to identify opportunities for further product adoption and usage across different functions of the customer’s organization.
Customer Advocacy: Act as the voice of the customer internally, ensuring their needs and feedback are communicated effectively to relevant teams, and driving enhancements based on their input.
Proactive Engagement: Stay engaged with customers throughout their journey with Idira products, anticipating their needs and proactively addressing any potential challenges.
Customer Health Monitoring: Track key customer health metrics and KPIs. Identify potential issues early, and collaborate with Idira teams to address them before they impact the customer experience. Use internal tools like Gainsight to track customer activity and important data points.
Continuous Improvement: Identify areas of improvement in both the customer experience and in our products and processes. Drive initiatives to enhance customer satisfaction and success.
Renewal & Expansion: Support the Regional Sales Team by advising on key customer renewals and expansion opportunities within your region.
8+ Years of Relevant Experience: Extensive experience in customer success, consulting, post-sales technical account management, or similar roles, with a track record of delivering results and driving business value for customers.
Strong Consulting & Project Management Skills: Proven ability to serve as a trusted advisor, working with clients at all levels (technical and non-technical) to implement successful strategies that drive business outcomes. Exceptional project management skills with demonstrated success in managing complex, high-impact initiatives.
Experience with SaaS IAM or Enterprise Software: Previous experience working with SaaS Identity and Access Management (IAM) solutions, or within an enterprise software company, is highly desirable.
Expertise in Enterprise Security Products: In-depth understanding of enterprise security solutions and offerings, including familiarity with security strategies and technologies essential to safeguarding large-scale environments.
Cloud & On-Premise IT Landscape Knowledge: Strong knowledge of both cloud architecture and traditional on-premise IT environments, enabling you to navigate hybrid environments and deliver integrated solutions.
IT Security Strategy Expertise: Solid understanding of IT security best practices and frameworks, with practical experience in implementing security measures and strategies for complex enterprise systems.
Enterprise Directory Services Knowledge: Hands-on experience with enterprise directory services such as Active Directory, LDAP, Azure, and other identity management systems, including support and security operations.
Technological Foundation in Networking & IAM: A strong technological understanding of networking environments and IAM systems, with the ability to translate technical requirements into actionable solutions.
Exceptional Communication Skills: Excellent written and verbal communication skills, with the ability to distill complex topics into clear, accessible language for both technical and non-technical audiences, including executives and end-users.
Experience Presenting to C-Level Executives: Demonstrated ability to present complex technical topics to C-level executives in a simplified, business-oriented manner that drives decision-making. Ready to deliver Executive Briefing Center (EBC) presentations with confidence and clarity.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before. For more information, visit www.paloaltonetworks.com.
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