Sydney, New South Wales, Australia · Hybrid
$75k–$88k/yr
About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growin…
Skills: Customer Success Management, Implementation Management, Customer Support, B2B SaaS, Customer Lifecycle Management
Sydney, New South Wales, Australia · Hybrid
Why Tyro? At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experien…
Skills: Security Architecture, AI Security, Threat Modelling, Cloud Security, AWS
Sydney, New South Wales, Australia · Hybrid
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in thei…
Skills: GIS Analysis, Data Governance, Python, SQL, PostgreSQL/PostGIS
Sydney, New South Wales, Australia · On-site
Whitehaven is a leading player in Australia’s coal mining industry. With a culture based on our STRIVE values, our reputation for excellence in project delivery and safe, efficient and environmentally responsible o…
Skills: Data Engineering, Cloud Platforms, API Integration, YAML, RAG Pipelines
Sydney, New South Wales, Australia · On-site
Whitehaven is a leading player in Australia’s coal mining industry. With a culture based on our STRIVE values, our reputation for excellence in project delivery and safe, efficient and environmentally responsible o…
Skills: Data Engineering, Cloud Platforms, API Integration, YAML, RAG Pipelines
Sydney, New South Wales, Australia · Remote OK
When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company w…
Skills: Technology Sales, SaaS Sales, Outbound Prospecting, Cold Outreach, Social Selling
Sydney, New South Wales, Australia · Hybrid
🗓️ Full-time | Permanent 📍 Sydney location 🏡 Hybrid working: 2 days in office, 3 days WFH Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per ye…
Skills: Python, Vue.js, AWS, JavaScript, Git
Sydney, New South Wales, Australia · Hybrid
Job Overview Six-month fixed term contract for a Solutions Designer with strong presales or solution design experience with modern Microsoft technologies, including Azure cloud. Come join a multiple award-winning company…
Skills: Azure Cloud, Solution Design, Pre-sales, Solution Architecture, Azure DevOps
Sydney, New South Wales, Australia · Hybrid
Job Overview Six-month fixed term contract for a Solutions Designer with strong presales or solution design experience with modern Microsoft technologies, including Azure cloud. Come join a multiple award-winning company…
Skills: Azure Cloud, Solution Design, Pre-sales, Solution Architecture, DevOps
Sydney, New South Wales, Australia · On-site
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from gues…
Skills: Technical Aptitude, Strategic Problem-Solving, Expert Communication, SaaS Product Advocacy, Proactive Drive
Sydney, New South Wales, Australia · Hybrid
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unpar…
Skills: Partner Sales Management, Alliance Management, Go-To-Market Strategy, Cloud Marketplace Distribution, Pipeline Management
Sydney, New South Wales, Australia · Remote OK
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unpar…
Skills: Contract Negotiation, Customer Retention, Revenue Expansion, Relationship Building, Cross-Functional Collaboration
Sydney, New South Wales, Australia · On-site
Job Description About the team This role sits within the International Data Team — a distributed group of Data Scientists who exist to deliver a high-quality understanding of our markets, products, and users. We turn dat…
Skills: Data Science Leadership, Strategic Planning, People Management, Product Analytics, Growth Analytics
Sydney, New South Wales, Australia · Hybrid
Join us to shape the future! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. 🌍 Working at Teamtailor means being part…
Skills: B2B Sales, SaaS Sales, Lead Generation, Pipeline Management, Negotiation
Sydney, New South Wales, Australia · Hybrid
About Weel Weel (Previously DiviPay) is Australia’s #1 virtual corporate card and expense management platform. We’re on a mission to make spend management smarter, simpler, and a little more fun. Our platform gives finan…
Skills: Product Management, SQL, System Design, Data Structures, B2B SaaS
Sydney, New South Wales, Australia · On-site
Enterprise Architect - ANZ Job Description: ANZ Principal Solution Architect / Enterprise Architect Role Overview Virtusa is seeking a high-caliber, hands-on Principal Solution Architect to bridge the gap between complex…
Skills: Enterprise Architecture, Solution Architecture, Strategic Planning, Technology Modernization, Roadmap Development
Sydney, New South Wales, Australia · Hybrid
Job Description 12 Month Contract Join the team redefining how the world experiences design. Hey, hello, hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time…
Skills: B2B Communications, Enterprise Communications, Media Relations, Storytelling, Thought Leadership
Sydney, New South Wales, Australia · Hybrid
Who are we? So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our cus…
Skills: AI Product Management, Product Strategy, Roadmap Development, Rapid Prototyping, Generative AI
Sydney, New South Wales, Australia · Hybrid
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
Skills: Project Management, Event Planning, Budget Management, Communication Skills, Time Management
Sydney, New South Wales, Australia · On-site
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
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Establish and lead the customer experience presence in Australia by managing the full customer lifecycle from onboarding to long-term relationship management. Act as the primary point of contact for local customers while collaborating with global teams to adapt playbooks and influence product strategy.
Requires 3-6+ years of experience in customer-facing B2B SaaS roles across support, success, or implementation. Must demonstrate the ability to operate independently in ambiguous environments and possess strong technical troubleshooting skills.
About MealSuite
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.
About the Role
We are seeking a Customer Experience Lead (Australia) to establish and lead our customer experience presence in a new market. As our first CX team member in Australia, you will act as a true generalist across support, implementation, and customer success—owning the full customer lifecycle from onboarding through long-term relationship management.
This role is critical to our expansion into Australia, serving as the bridge between our global CX strategy and local customer needs. You will support customers directly, deliver implementations, drive retention and growth, and represent the voice of the market internally. This is a high-ownership, builder-style role ideal for someone who thrives in ambiguity and enjoys creating structure where none exists.
What You'll Do
What You Bring
Why You'll Love Working Here
Additional Information
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process, please contact us at [email protected]. MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is an active hiring need.
Delivering Smiles & Satisfaction to the Continuum of Care through an All-In-One Foodservice Technology
MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution on a mission to revolutionize the continuum of care through food service technology. Since 1989, our industry leading innovations have empowered food service operators across North America to streamline administrative labor, cut down on food waste, reduce risk and meet regulatory requirements, so they can spend more time focusing on what matters most: improving the quality of life for their patients and residents. Dedicated to delivering SMILES & SATISFACTION to healthcare & senior living communities, we pride ourselves on providing personalized solutions matched with unparalleled customer service.
Offices: 5001 Lyndon B. Johnson Fwy, Suite 525, Dallas, Texas 75244, US
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