Gdynia, Pomeranian Voivodeship, Poland · Remote OK
Senior+$1.1B raised
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Full-time
bachelor degree, professional certificate
Posted 5d ago
~40 hrs/week
Remote in Michigan, United States
Responsibilities
The Director of Technology Enablement oversees daily operational stability, service performance, and execution of core technology operations across cloud, infrastructure, and enterprise platforms. This role manages 24/7 production systems, leads incident management, and ensures operational processes are secure, compliant, and efficient.
Requirements
Candidates must possess a bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT operations, service management, and infrastructure support, along with relevant certifications like ITIL or cloud platform certifications, is required.
Full job description
What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
Job Summary
The Director of Technology Enablement is responsible for the daily operational stability, service performance, and execution of core technology operations across cloud, infrastructure, networks, enterprise platforms, and service delivery. This role ensures production environments remain highly available, fully supported, secure, and compliant, and that operational processes run with discipline, repeatability, and measurable outcomes. This role will also serve as a SME liaison across all of the Technology and Infrastructure group, helping to maximize collaboration beginning with all the foundational compute layout (architecture and networking), to enterprise platform design and build phases, all the way through site reliability and monitoring and observability after production implementations.
Duties and Responsibilities (other duties as assigned)
Operational Command & Production Stability
Own 24/7 operational responsibility for all production systems, platforms, and services.
Establish and manage daily operational health checks, system dashboards, and service reviews.
Lead Major Incident Management (MIM) with defined escalation paths, communicator roles, and incident commander playbooks.
Maintain runbooks, failover plans, and operational procedures for all critical services.
Service Delivery & Support Operations
Manage Tier 1–3 operational support teams across infrastructure, cloud, network, SRE/DevOps, and application operations.
Execute on SLA/OLA frameworks and enforce response/resolution timelines.
Oversee service desk operations including ITSM workflows (incidents, requests, changes, problems, knowledge).
Ensure operational readiness for new applications, releases, or infrastructure deployments.
Change, Release, & Deployment Operations
Help lead the Change Advisory Board (CAB) weekly sessions and enforce change management guardrails.
Own operational controls related to security, compliance, and audit readiness.
Ensure completion of vulnerability remediation cycles, compliance evidence, and operational control testing.
Maintain DR runbooks, RTO/RPO compliance, and oversee annual or semiannual DR failover exercises.
Maintain asset inventories, CMDB accuracy, and configuration baselines.
Lead technology FinOps practice to streamline and maximize our annual budgetary commitments and vendor partnerships.
Workforce Management & Operational Performance
Manage shift scheduling, on-call rotations, follow-the-sun support models, and operational staffing levels.
Ensure operational training, certification, and cross-skilling of team members.
Run operational playbook updates, SOP reviews, and continuous improvement initiatives.
Education, Experience & Certifications
Bachelor’s degree in Information Technology, Computer Science, or related field
Relevant certifications such as ITIL, CompTIA, or cloud platform certifications (AWS, Azure, or Google Cloud) preferred
Proven experience in IT operations, service management, or infrastructure support
Strong understanding of SLOs/SLAs and incident management best practices
Experience with change management, patch management, and vulnerability remediation
Functional Skills
Monitoring and ensuring service availability according to SLO/SLA requirements
Incident detection, triage, and resolution with focus on reducing MTTD/MTTR
Implementing and tracking changes, analyzing change success rates, and minimizing change-related incidents
Root cause analysis to prevent incident recurrence
Managing patch compliance and closing vulnerabilities within defined timelines
Coordinating and validating backups and disaster recovery tests
Optimizing operational costs and managing cloud/infrastructure spending
Fulfilling service requests efficiently and maintaining accurate operational documentation (runbooks, SOPs, diagrams, CMDB)
Planning strategy for compute capacity growth and expansion needs
Our Values
EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
INNOVATE TO WIN – We champion and challenge for a better way in all we do.
HAVE FUN – We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Better Ingredients. Better Pizza. Better Get You Some.
Industry
Restaurants
Company size
10,001+ employees
Founded
1984
Headquarters
Atlanta, Georgia
LinkedIn followers
150,529
Total funding
$1.1B
Papa Johns seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!
At Papa Johns we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa Johns has a variety of positions for talented and passionate people.
Papa Johns is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
Offices: 788 Circle 75 Pkwy SE, Atlanta, Georgia 30339, US · 2002 Papa John's Blvd., Louisville, KY 40299, US
How many Software jobs are open in Gdynia, Poland right now?
There are currently 24 open software positions in Gdynia, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Gdynia, Poland?
Companies currently hiring include LSEG, Advanced Protection Systems Inc., DNV, DSV - Global Transport and Logistics, Nordea, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Gdynia, Poland?
Yes — 11 of the 24 open software positions offer remote or hybrid work (3 remote, 8 hybrid).
How do I apply for Software jobs in Gdynia, Poland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.