Bangor, Wales, United Kingdom · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: IT Problem Solving, Customer Support, Communication Skills, Telephony Skills, SLA Management
Mississauga, Ontario, Canada · Hybrid
$80k–$100k/yr
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Java, C#, C++, C, SQL
pune, Maharashtra, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: HTML, CSS, JavaScript, Responsive Web Design, REST APIs
Bengaluru, Karnataka, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Revenue Accounting, IFRS 15, Corporate Accounting, Process Transformation, Team Management
pune, Maharashtra, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Java, GPP Classic/SP, SWIFT, ISO 20022, SEPA
pune, Maharashtra, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: ASP.NET, C#, JavaScript, C++, MS SQL Server
London, England, United Kingdom · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Product Marketing, Go-To-Market Strategy, Payments Processing, Value Proposition Development, Sales Enablement
Atlanta, Georgia, United States · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Contract Drafting, Contract Negotiation, Corporate Law, Commercial Law, Risk Mitigation
Bengaluru, Karnataka, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Revenue Accounting, IFRS 15, ERP Systems, Account Reconciliation, Financial Reporting
Bengaluru, Karnataka, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Revenue Accounting, IFRS 15, ERP Systems, Account Reconciliation, Financial Reporting
Sydney, New South Wales, Australia · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Customer Success Management, Account Management, Enterprise SaaS, Financial Services Software, Stakeholder Management
Thiruvananthapuram, Kerala, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Technical Support, SQL Server, Java, Struts 1.2, JavaScript
Lisbon, Portugal · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Lead Generation, B2B Sales, CRM Proficiency, Salesforce, English Fluency
Lisbon, Portugal · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Lead Generation, Cold Calling, Client Engagement, Sales Execution, CRM Software
Lisbon, Portugal · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Lead Generation, B2B Sales, CRM, Salesforce, English Proficiency
pune, Maharashtra, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: UI Engineering, Front-end Architecture, Agile Methodology, API Design, Design Systems
Lisbon, Portugal · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Lead Generation, B2B Sales, Arabic Language, English Language, CRM
Bucharest, Romania · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: ASP.NET, C#, MVC, Angular, Microsoft Azure
pune, Maharashtra, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Software Testing, SQL, Test Automation, Banking Domain Knowledge, Unix
Bengaluru, Karnataka, India · Hybrid
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solution…
Skills: Software Asset Management, Data Validation, Excel, ServiceNow, ITSM Tools
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The role involves resolving technical queries from customers via telephone, email, and remote support for FinTech software products. Responsibilities include advising customers on best practices, meeting SLAs, and collaborating with development and management teams.
Candidates should possess excellent IT and communication skills with experience in customer support services. A diploma or certificate in an IT-related subject is desirable, along with a professional attitude and a desire to learn.
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
What will you contribute?
The Technical Support Representative will be part of a team that resolves technical queries from customers via telephone, email and remote support for our suite of FinTech software products. This role is based at our Bangor (North Wales) site.
Responsibilities & Deliverables:
Your deliverables as a Technical Support Representative will include, but are not limited to, the following:
Required Experience/Attributes:
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Innovating Finance Together
We’re partnering with financial institutions to deliver reliable and secure mission-critical financial services software shaped by their needs and driven by innovation.
Offices: 4 Kingdom Street, Paddington, London W26BD, GB · Media City PO Box 29561, 11th Floor, Dubai, Dubai 0000, AE · 285 Madison Ave, 4th Floor, New York, New York 10017, US · 120 Bremner Boulevard, 30th Floor, Toronto, Ontario M5J 0A8, CA · 5 Shenton Way, #12-01/04, Singapore, Singapore 068808, SG
Innovating Finance Together
We’re partnering with financial institutions to deliver reliable and secure mission-critical financial services software shaped by their needs and driven by innovation.
Offices: 4 Kingdom Street, Paddington, London W26BD, GB · Media City PO Box 29561, 11th Floor, Dubai, Dubai 0000, AE · 285 Madison Ave, 4th Floor, New York, New York 10017, US · 120 Bremner Boulevard, 30th Floor, Toronto, Ontario M5J 0A8, CA · 5 Shenton Way, #12-01/04, Singapore, Singapore 068808, SG
