Ciudad de México, Mexico · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Technical troubleshooting, Log analysis, System diagnostics, Analytical thinking, Data analysis
Banco Mercantil del Norte - BanorteCiudad de México, Mexico · On-site
ESPECIALISTA SR INTELIGENCIA ARTIF E INN Ingeniero de IA Generativa Mid (CDMX) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran a…
Skills: Generative AI, RAG Architectures, Autonomous Agents, Python, LLM Evaluation
Ciudad de México, Mexico · Remote OK
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Skills: Inside Sales, Business Development, Lead Generation, Product Demonstrations, CRM Management
Ciudad de México, Mexico · Hybrid
Reclutador: Marisol Zavala Posición: ABL Developer iOS Ubicación: Ciudad de México Industria - Sector: Banca Modalidad de trabajo: Híbrido Tus funciones: Manejo de Swift (lenguaje principal de iOS). Conocimiento en Xcode…
Skills: Swift, Xcode 16+, iOS App Lifecycle, Git, REST APIs
Banco Mercantil del Norte - BanorteCiudad de México, Mexico · Hybrid
Subdirector de Machine Learning & AI Engineer Ciudad de México, Santa Fe) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran aliado…
Skills: Machine Learning, Artificial Intelligence, Data Science, MLOps, Python
Ciudad de México, Mexico · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforc…
Skills: Salesforce Platform, Apex, Lightning Web Components, Aura, JavaScript
Ciudad de México, Mexico · Hybrid
Reclutador: Marisol Zavala Posición: ABL – Developer APIs & Microservices Ubicación de la posición: Ciudad de México y área metropolitana Modalidad de trabajo: Hibrido Industria – Sector: Banca Tus funciones: Diseñar, de…
Skills: RESTful APIs, Microservices, Java, Spring Boot, Node.js
Ciudad de México, Mexico · Hybrid
Reclutador: Marisol Zavala Posición: ABL - Developer Android Ubicación de la posición: Ciudad de México Modalidad de trabajo: Híbrido Industria- Sector: Banca Tus funciones: Construye aplicaciones usando Kotlin y Java, a…
Skills: Kotlin, Java, Android Studio, MVVM, MVI
Ciudad de México, Mexico · Hybrid
Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals ope…
Skills: Agentic AI Architecture, Enterprise Commerce Platforms, Salesforce Commerce, Adobe Commerce, SAP Commerce
Banco Mercantil del Norte - BanorteCiudad de México, Mexico · On-site
ESPECIALISTA SR INTELIGENCIA ARTIF E INN Ingeniero de IA Generativa Mid (CDMX) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran a…
Skills: Generative AI, RAG Architectures, Python, LLMs, LangGraph
Ciudad de México, Mexico · On-site
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Skills: Java, Python, .Net, Relational Databases, NoSQL
Ciudad de México, Mexico · Hybrid
Descripción de la empresa En Doctoralia, nuestra misión es humanizar la experiencia de la salud a través de la tecnología. Como la plataforma líder en el mercado mexicano y referente global en soluciones SaaS para el sec…
Skills: Account Management, Customer Success, Churn Reduction, Upselling, Cross-selling
Banco Mercantil del Norte - BanorteCiudad de México, Mexico · On-site
ESPECIALISTA SR INTELIGENCIA ARTIF E INN Ingeniero de IA Generativa Mid (CDMX) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran a…
Skills: Generative AI, RAG Architectures, Autonomous Agents, Python, LLM Evaluation
Ciudad de México, Mexico · Hybrid
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Skills: Test strategy, Test planning, Functional testing, Regression testing, Integration testing
Banco Mercantil del Norte - BanorteCiudad de México, Mexico · On-site
ESPECIALISTA SR INTELIGENCIA ARTIF E INN Ingeniero de IA Generativa Mid (CDMX) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran a…
Skills: Generative AI, RAG Architectures, Python, LLMs, LangGraph
Ciudad de México, Mexico · Remote Solely
$45/hr–$80/hr
Anyone AI is recruiting skilled Backend Developers (Python and JavaScript/TypeScript; working knowledge of Java, C#, or Go) to work on a project with a leading AI Lab. Qualifications: Advanced professional written profic…
Skills: Python, JavaScript, TypeScript, Java, C#
Banco Mercantil del Norte - BanorteCiudad de México, Mexico · On-site
ESPECIALISTA SR INTELIGENCIA ARTIF E INN Ingeniero de IA Generativa Mid (CDMX) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran a…
Skills: Generative AI, RAG Architectures, Python, LLMs, LangGraph
Banco Mercantil del Norte - BanorteCiudad de México, Mexico · On-site
ESPECIALISTA JR INTELIGENCIA ARTIF E INN Ingeniero de IA Generativa JR (CDMX ó Monterrey) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos e…
Skills: Generative AI, Large Language Models, RAG Systems, Python, LangChain
Grupo Peña VerdeCiudad de México, Mexico · On-site
¡En Grupo Peña Verde confiamos en tu talento! Seguimos creciendo y consolidándonos día a día en el sector asegurador. Este año, hemos sido reconocidos por Great Place to Work con el lugar #44 en el ranking de mejores emp…
Skills: Project Coordination, KPI Management, SLA Management, Microsoft Excel, Communication
Banco Mercantil del Norte - BanorteCiudad de México, Mexico · On-site
ESPECIALISTA SR INTELIGENCIA ARTIF E INN Ingeniero de IA Generativa Mid (CDMX) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran a…
Skills: Generative AI, RAG Architectures, Python, LLMs, LangGraph
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Technical Support Specialist acts as the final point of escalation for complex technical issues and serves as a strategic liaison between support and engineering teams. They are responsible for performing root cause analysis, optimizing the ticket backlog, and mentoring the L2 support tier.
Candidates must have 3–6 years of experience in high-tier technical support or systems engineering with proficiency in ITSM tools, SQL, and scripting languages. Strong analytical skills and the ability to communicate complex technical concepts to non-technical stakeholders are essential.
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
The Technical Support Specialist serves as the highest point of technical escalation and the strategic bridge between Technical Support and the Engineering organization.
\nResponsibilitiesHigh-Level Technical Escalation: Serve as the final point of contact for complex technical issues before they reach Engineering. Own the "unsolvable" problems and drive them to resolution.
Root Cause Analysis (RCA): Perform deep-dive investigations into recurring incidents to identify underlying software or infrastructure defects.
Engineering Liaison: Partner with Product and Engineering teams to advocate for bug fixes and product improvements based on data-driven trends.
Data Standards & Trend Analysis: Implement and maintain rigorous data tracking standards to provide global visibility into product health and support trends.
Mentorship & Training: Lead the technical development of the L2 tier, creating documentation and training programs to increase team capacity and self-sufficiency.
Backlog Optimization: Oversee the ticket lifecycle to ensure the backlog is healthy, prioritized, and contains actionable information for the development team.
Technical Troubleshooting: Expertise in log analysis, system diagnostics, and replicating complex environments.
Analytical Thinking: Ability to synthesize large amounts of data to identify patterns and systemic risks.
Communication: Skilled at "translating" complex technical concepts between non-technical stakeholders and software engineers.
Mentorship: Proven experience in coaching or training technical peers.
Tools & Environment: Proficiency with ITSM tools (Jira, Zendesk, ServiceNow), SQL/database queries, and basic scripting (Python, Bash, or PowerShell) for automation.
Experience: 3–6 years in a high-tier technical support or systems engineering role.
Experience working in a financial fintech or senior technical support environment.
Familiarity with Agile methodologies
Certification in ITIL or similar service management frameworks.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion Ownership Break Through Walls Live Communication Transparency & Directness Focus on Scale Work-Life Balance Embrace Diversity Speed * Active Listening
Finance for the next billion
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served nearly 20 million customers and lent nearly $4B across 9 countries while achieving solid profitability and growth.
Offices: 655 4th St, San Francisco, California 94107, US · Alcaldía Cuauhtemoc, Ciudad de México, MX · Avenida Paulista, São Paulo, SP, BR · William Nicol Drive & Wedgewood Link Road, Bryanston, Sandton, 2191, ZA · Calle 90 # 12 - 28, Bogotá, CO
There are currently 1,291 open software positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Banco Mercantil del Norte - Banorte, Kyndryl, Salesforce, Accenture, Capgemini, among others. Browse the listings above to see every active employer.
Yes — 735 of the 1291 open software positions offer remote or hybrid work (212 remote, 523 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
