Ciudad de México, Mexico · Hybrid
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators b…
Skills: Client Retention, Account Management, Customer Success, Problem Solving, Emotional Intelligence
Ciudad de México, Mexico · Hybrid
SAP S/4 Basis Engineer We are looking for a motivated and detail-oriented SAP Basis & System Management Engineer to support the maintenance, stability, and continuous improvement of our SAP S/4HANA landscape, hosted on R…
Skills: SAP S/4HANA Basis, System Monitoring, Performance Tuning, RISE with SAP, Lifecycle Management
Ciudad de México, Mexico · Hybrid
Senior SAP Basis & BTP Administrator We are looking for an experienced, ownership-driven Senior SAP Basis & BTP Administrator who takes personal ownership of assigned responsibilities, sees tasks through to resolution, a…
Skills: SAP Basis Administration, SAP BTP Administration, SAP S/4HANA, RISE with SAP, Subaccount Management
Ciudad de México, Mexico · Remote Solely
Job Description We are seeking a Torii SaaS Management & Automation Specialist to support the administration, data quality, reporting, integrations, and governance of a large enterprise SaaS management environment. This …
Skills: SaaS Management, Enterprise Contract Management, API Integrations, Workflow Automation, Data Governance
Ciudad de México, Mexico · On-site
Industry/Sector Not Applicable Specialism Managed Services Management Level Specialist Job Description & Summary The Opportunity Join our Acceleration Center Mexico and help shape the future of business for our diverse c…
Skills: SSIS, SQL, ETL, Data Integration, Database Performance Tuning
Ciudad de México, Mexico · Hybrid
At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborati…
Skills: HTML5, CSS, JavaScript, Generative AI, DCO
Ciudad de México, Mexico · On-site
QualityAI is looking for Bilingual Korean/English engineers on-site in Mexico City! You will be part of a team of QA engineers, developers, pre-sales, and project managers to help optimize software for certain locales an…
Skills: Korean Fluency, English Proficiency, Software Optimization, Data Analysis, Algorithm Development
Ciudad de México, Mexico · Remote OK
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spe…
Skills: Instructional Design, Adult Learning Theory, Curriculum Management, Articulate 360, Camtasia
Ciudad de México, Mexico · Hybrid
$65k–$67k/mo
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, exp…
Skills: Hotel Revenue Management, Consultative Selling, B2B Sales, Product Demonstrations, Salesforce CRM
Ciudad de México, Mexico · Remote Solely
Job Description We are seeking Software Engineers to support the development, maintenance, and adoption of a self-hosted n8n platform. This role will focus on building workflow automations, developing custom integrations…
Skills: JavaScript, TypeScript, Python, API Integration, n8n
Ciudad de México, Mexico · On-site
Company Description McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our comp…
Skills: C#, Agile Software Development, Technical Leadership, Kiosk Solutions, Enterprise Infrastructure
Ciudad de México, Mexico · On-site
Company:Qualcomm Intl Inc., Mexico Branch Office Job Area:Sales, Business Development & Marketing Group, Sales, Business Development & Marketing Group > Marketing Communications General Summary: Principal Duties & Respon…
Skills: Adobe Experience Manager, Content Management Systems, SEO, Digital Marketing, Project Management
Ciudad de México, Mexico · On-site
QualityAI is looking for a Data Analyst in Mexico City. Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders acr…
Skills: C++, Python, Java, SQL, Data Analysis
Ciudad de México, Mexico · Remote OK
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spe…
Skills: Product Management, AI/ML Strategy, B2B SaaS, Marketplace Strategy, Monetization
Ciudad de México, Mexico · On-site
Company Description McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our comp…
Skills: Application Security, Vulnerability Management, SAST, DAST, Penetration Testing
Ciudad de México, Mexico · On-site
Company Description McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our comp…
Skills: Application Security, Vulnerability Management, SAST, DAST, Penetration Testing
Ciudad de México, Mexico · Hybrid
Reclutador: Lorena Hernandez Posición: ABL – DevOps Engineers Ubicación: Ciudad de México Industria: CPRD Modalidad de trabajo: Hibrido Tus funciones: Diseñar, implementar y mantener pipelines CI/CD (build, test, deploym…
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Ciudad de México, Mexico · Hybrid
Reclutador: Lorena Hernández Posición: React Native Ubicación: Ciudad de México Industria: CPRD Modalidad de trabajo: Hibrido Tus Funciones: Desarrollar y mantener aplicaciones móviles en React Native para iOS y Android.…
Skills: React Native, React, JavaScript, TypeScript, Redux
Ciudad de México, Mexico · On-site
QualityAI is looking for Bilingual Indonesian/English Engineers for an on-site opportunity in Mexico City You will be part of a team of QA engineers, developers, pre-sales, and project managers to help optimize software …
Skills: Indonesian Language Proficiency, English Language Proficiency, Data Analysis, Algorithm Development, UI Improvement
Ciudad de México, Mexico · On-site
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and dig…
Skills: SAP WM, SAP MM, SAP PP, SAP ECC, RICEF
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The Retention Specialist manages at-risk clients to prevent churn and preserve recurring revenue through empathetic support and tailored solutions. They collaborate with cross-functional teams to resolve client dissatisfaction and conduct proactive health checks to ensure long-term satisfaction.
Requires a Bachelor's degree in Business, Marketing, Communications, or Hospitality, and 2-5 years of experience in customer success, preferably in SaaS or Fintech. Fluency in both English and Spanish is required.
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
The Retention Specialist plays a critical role in protecting revenue and strengthening long-term client relationships. This role serves as the primary point of contact for at-risk clients, providing empathetic, solution-oriented support while identifying pain points, guiding resolution, and ensuring clients realize the full value of SpotOn solutions. Success in this role directly drives retention, revenue preservation, and client satisfaction, with opportunities to contribute to growth initiatives through upsell and proactive engagement..
Manage inbound and outbound client interactions, including Salesforce cases, emails, and churn alerts, with urgency and professionalism.
Engage B and C segment clients to resolve dissatisfaction, restore accounts, and prevent churn.
Conduct proactive health checks, risk assessments, and escalations to safeguard account retention.
Collaborate with Sales, Support, and Client Success teams to resolve issues and recover at-risk accounts.
Recommend tailored solutions, product enhancements, and pricing adjustments to retain clients.
Negotiate cancellations and execute creative retention strategies to preserve recurring revenue.
Maintain accurate documentation of all client interactions, resolutions, and outcomes.
Meet retention KPIs and performance targets, while identifying trends to improve engagement and revenue.
Execute proactive outreach to accounts showing early signs of disengagement.
Maintain expert knowledge of SpotOn products and value propositions to support client success.
Respond promptly to client inquiries and online feedback, ensuring timely resolution and positive experiences.
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Review and verify outcomes before submission to maintain consistency and high-quality standards.
Identify and address process gaps or errors to drive continuous improvement and operational excellence.
Strong communication, influence, and problem-solving skills; able to collaborate across teams and engage stakeholders.
High emotional intelligence with exceptional written and verbal communication for client-facing interactions.
Ability to manage multiple clients, cases, and projects in a fast-paced environment.
Solutions-oriented, proactive mindset with a focus on retention and client satisfaction.
Adaptable and agile, able to navigate complexity and ambiguity while meeting deadlines.
Depth of experience in client retention, account management, or customer success with measurable outcomes.
Knowledge of payment processing, SaaS, or software solutions industries.
2 – 5 years of professional experience in customer success or related roles.
Experience in fintech or SaaS environments preferred.
Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality Management, or a related field required.
An equivalent combination of education and experience may be considered.
Fluent in English and Spanish (written and verbal).
Additional languages are preferred but not required.
Base salary: $22,300 MXN/month
Food vouchers: $1,500 MXN/month
Christmas bonus: 20 days
Total Pass (Wellness & fitness program)
Work schedule: Monday to Friday, 9 AM to 6 PM
Hybrid scheme: 3 days in the office and 2 days working from home.
We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [email protected].
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.
Restaurant technology, delivered with hospitality.
SpotOn helps restaurants grow profits, streamline operations, and own their customer experience. Backed by deep industry expertise, we combine powerful tech with hands-on partnership to help operators succeed in a changing industry.
Offices: 100 California St, 9th Floor, San Francisco, California 94111, US · 500 W Madison St, Chicago, Illinois 60661, US · 4000 Town Center Dr, Southfield, Michigan 48075, US · 6400 S Fiddlers Green Circle, Greenwood Village, Colorado 80111, US · Calle Río Tiber 53, Centro, Cuauhtémoc, Mexico City, Mexico 06500, MX
There are currently 359 open software positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
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