Capital City of Prague, Prague, Czechia · Remote OK
$405k–$675k/yr
Mid level
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Capital City of Prague, Prague, Czechia · Hybrid
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$405k–$675k/yr
Full-time
Performance-based Pay, Career Development Investment, Inclusive Work Environment, AI Tool Training
Posted 33d ago
~40 hrs/week
Remote in Prague, Prague, Czechia
Responsibilities
The role involves owning and resolving technical support cases for aftersales customers while ensuring timely escalation and internal collaboration. Responsibilities include documenting solutions in knowledge articles and contributing to case reduction initiatives.
Requirements
Candidates should possess strong analytical and communication skills with a familiarity of accounting terms and concepts. Professional experience in multi-channel customer service and the ability to handle complex technical issues is essential.
Full job description
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of the role
Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Tier 1 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.
They will also assist colleagues and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (customer, peers, and managers) in order to achieve our departmental and company strategy.
This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence.
\nKey Duties & Responsibilities
Take end-to-end responsibility for the resolution of key cases, owning customer engagement, communication, case progression and internal liaison across multiple technical service teams and functions with Keyloop.
Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
Be familiar with your customers’ configuration, business model and key stakeholders in line with our Experience First approach.
Communicating and collaborating with team members, other departments and management to deliver timely resolution of customer issues.
Documenting solutions and producing written guidance on resolution steps and procedures through the creation and maintenance of knowledge articles.
Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset and working closely with management to increase the level of personal skills and competence. Including AI tools.
Reporting issues, recommending process improvements and the identification of support tools that will minimise queries, improve resolution times and improve customer experience
Self-Motivation & initiative to aid your investigation process and career development.
Effectively coaching and mentoring colleagues in order to expedite case resolution while supporting the growth and development of knowledge within support.
Ensuring root cause analysis is carried out where necessary.
Identify training gaps in our knowledge media and recommend areas for improvement.
Actively contribute to case reduction initiatives by identifying opportunities within our customer base and through promotion within our teams.
Skills / Knowledge & Experience
Understanding and familiarity with accounting terms and concepts
Ability to efficiently plan and prioritise workload to meet deadlines.
Expertise or knowledge relating to a specified Keyloop product / module.
High level of investigation, analytical, problem solving and trouble shooting skills.
Excellent communication skills – both verbal and written.
Knowledge and understanding of customer expectations.
Ability to influence and overcome objections and de-escalate potentially critical customer situations.
Ability to interact with multiple levels of Keyloop customers and internal partners.
Ability to explain complex problems, issues and accounting concepts in simple terms
Essential Skills
Experience in dealing with customers across a variety of channels and with high level of professionalism
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405.000 Kč - 675.000 Kč a year
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Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
Nearly 50 years, automotive retail has run on Keyloop.
As the world's largest automotive technology company, we deliver the platforms and tools that connect retailers and OEMs across more than 90 countries.
Trusted by over 20,000 retailers and 80 OEMs worldwide, our technology powers the full retail journey, from the showroom floor to the service bay and everything in between.
When systems work as one, dealerships spend less time managing disconnected tools and more time doing what they do best: delivering experiences that keep customers coming back and businesses moving forward.
That's what Keyloop is built for. The foundation automotive retail runs on.
Offices: 35-43 Greyfriars Road, The Brick Works, Reading, England RG1 1NP, GB
How many Software jobs are open in Capital City of Prague, Czechia right now?
There are currently 183 open software positions in Capital City of Prague, Czechia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Capital City of Prague, Czechia?
Companies currently hiring include Keyloop, Erste Digital, Veeam Software, Microsoft, Allegro, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Capital City of Prague, Czechia?
Yes — 148 of the 183 open software positions offer remote or hybrid work (23 remote, 125 hybrid).
How do I apply for Software jobs in Capital City of Prague, Czechia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.