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Arquitecto Corp.de Soluciones
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Senior
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Mid level
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Full-time
25 Days PTO, Public Holidays, Flexible Time Off Scheme, Health Insurance, Private Medical Cover, Wellness Stipend
Posted 26d ago
~40 hrs/week
Remote in Colombia, Modena, Emilia-Romagna, Italy
Responsibilities
Lead high-value enterprise accounts to drive adoption, renewal success, and long-term growth. Design scalable onboarding programs and collaborate with product teams to influence the roadmap based on customer needs.
Requirements
Extensive experience in SaaS customer success or implementation with a proven track record of managing large enterprise brands. Strong data literacy and familiarity with advertising technology or generative AI are preferred.
Full job description
About us
At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too.
About the role
As a Senior Customer Success Manager at Pencil, you’ll lead by example: managing one of our high-impact accounts, designing scalable adoption strategies, and helping define how we deliver customer success at scale. You’ll work closely with the Head of Customer Success to build the systems, insights and practices that ensure every client achieves measurable value from Pencil.
Job requirements
Extensive experience in Customer Success, Onboarding, or Implementation within SaaS or creative technology.
Proven track record of improving adoption, retention, and satisfaction across enterprise clients.
Experience managing or scaling programs across large brands with multiple sub-brands or business units.
Strong data literacy and ability to translate insights into action.
Excellent communication and presentation skills.
Familiarity with advertising, marketing technology, or generative AI (preferred).
You’ll Thrive Here If You…
You see how adoption, engagement, and retention all connect to business growth.
You act like an owner - you take accountability for client outcomes and for improving how our team delivers them.
You’re driven by impact - you focus on what moves the needle for customers and the business.
You value collaboration - you build strong cross-functional relationships and communicate with intent.
Job responsibilities
Own and lead one of our largest, high-value enterprise accounts, driving deep adoption, renewal success, and long-term growth.
Build and maintain strategic relationships across multiple business units, agencies, and departments.
Design and execute scalable onboarding and training programs, tailoring bespoke approaches where needed for enterprise clients.
Drive adoption and engagement using data-led insights to inform strategy and client actions.
Lead renewal strategy, reduce churn, and increase customer satisfaction (NPS/CSAT).
Identify and support expansion opportunities in partnership with Account Managers.
Collaborate with Product, Engineering, and Creative to advocate for customer needs and influence roadmap priorities.
Contribute to internal enablement, playbooks, and scalable customer success initiatives.
Actively engage in the Pencil Community, supporting and celebrating customer success with GenAI.
Our benefits
25 days PTO plus public holidays, although we operate a Flexible Time Off scheme
Health insurance / private medical cover
Monthly stipend towards wellness, fitness, and learning and development
Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy
On-site access to our customer’s New York office for collaboration and partnership.
Marketing's AI Operating System. Part of The Brandtech Group.
Industry
Advertising Services
Company size
51-200 employees
Founded
2018
Headquarters
London, England
LinkedIn followers
17,819
Total funding
$4M
Pencil is Marketing's AI Operating System.
We help enterprise brands aggregate AI models, enforce governance, and scale creative and media, safely.
From insight to production to distribution, we unify the entire marketing workflow in one platform.
Most enterprise teams are stuck in pilot purgatory, testing AI tools that never scale, stitching together fragmented workflows, and watching budgets disappear into non-working spend. We built Pencil to end that.
We aggregate the best AI models from every provider –OpenAI, Google, Adobe, and more– into a single governed platform. This is what we call the Open Garden: you're never locked into one vendor's roadmap. You get the best model for every use case, today and tomorrow.
Our platform unifies the entire marketing workflow –from insight and creative concept through production, governance, and media distribution. Enterprise teams can design, orchestrate, and scale creative systems that hold up in production, across markets and languages, without sacrificing brand control.
Act 1 is efficiency. Reduce creative production costs by up to 50%, automate localization, and free up budget buried in agency fees and manual process.
Act 2 is growth. Reinvest those savings into media performance –more variants, better ROAS, faster iteration.
We believe AI should be a tool for the humans behind great marketing, not a replacement for them. The right tool changes what's possible.
SOC2 certified. No-Train policy. IP indemnification. Built for the security, scale, and governance that global brands actually need.
Trusted by Diageo, Unilever, Indeed, and L'Oréal.
Gartner Cool Vendor 2025.
Founded in 2018. Part of The Brandtech Group since 2023.
Offices: 151 Rosebery Avenue, London, England EC1R 4AB, GB · 03-01, 39 Hong Kong Street, Singapore, Singapore 059678, SG · Los Angeles, CA 90036, US · 578 Broadway, New York, NY 10012, US
How many Software jobs are open in Buenos Aires, Argentina right now?
There are currently 558 open software positions in Buenos Aires, Argentina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Buenos Aires, Argentina?
Companies currently hiring include Mercado Libre, JPMorganChase, Accenture, Delivery Hero, Despegar, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Buenos Aires, Argentina?
Yes — 397 of the 558 open software positions offer remote or hybrid work (130 remote, 267 hybrid).
How do I apply for Software jobs in Buenos Aires, Argentina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.