Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer exp…
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Skills: AI Tooling, Full-stack Development, Agentic Coding, API Integration, SDK Development
Own the architecture for a high-scale, real-time data platform and lead the evolution of an AI-native platform. Mentor engineers and partner with product teams to translate business needs into scalable backend solutions.
Requirements
Requires a BS in Computer Science and 8+ years of software engineering experience, with at least 5 years in data platforms. Must be proficient in backend languages and actively use AI coding tools in daily workflows.
Full job description
Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
We are looking for a Tech Lead who leads through technical excellence, not management authority. You will define backend architecture, elevate the engineering team in Beijing, and drive Conviva's AI-native platform evolution.
Join us at the frontier of the agent analytics revolution, where we are defining the future of AI-native platforms. We offer a high-impact role where strategy meets technical craft, empowering you to shape our architecture while leveraging an AI-first development culture. This is a rare opportunity to join a team that prioritizes building and moving fast, backed by competitive compensation, equity, and comprehensive benefits.
What Success Looks Like
Own architecture for Conviva's high-scale, real-time data platform.
Lead design reviews and drive key decisions on distributed systems, OLAP, and streaming infrastructure (ClickHouse, Kafka, Druid).
This role operates in an AI-assisted engineering environment. We expect active, fluent use of AI coding and agentic tools as part of normal engineering workflow — not as a productivity bonus, but as a baseline. Use AI coding tools (e.g., Claude Code, Cursor, Copilot) as a standard part of your workflow — for prototyping, code review acceleration, design exploration, and technical documentation.
Integrate AI/agentic capabilities: LLM pipelines, agent observability, intelligent data modeling.
Mentor engineers through code reviews, design pairing, and knowledge sharing.
Set the technical bar—your code, architecture decisions, and engineering habits are what others build toward.
Identify and grow future tech leads; champion code quality, testing, and CI/CD discipline.
Partner with Product and cross-regional engineering teams to translate business needs into scalable solutions.
Drive end-to-end delivery: design → development → testing → production monitoring.
Communicate technical tradeoffs clearly to senior stakeholders in English.
Who You Are
BS in Computer Science or equivalent; MS/PhD a plus.
8+ years of software engineering, with 5+ years in data platforms or high-scale backend systems.
Hands-on experience with big data platform stacks, including but not limited to Spark, ClickHouse, Druid, and Kafka.
Demonstrated understanding and practical experience with AI Agent systems, including LLM pipelines, agent observability, or intelligent data modeling.
Leads through technical influence—trusted for solving hard problems, not for holding a title.
Track record of mentoring engineers and making them measurably more competitive.
Proficient in either of the programming languages: Python, Go, Java, Scala, or Rust.
Actively uses AI coding tools (Cursor, Claude Code, GitHub Copilot) in daily engineering work.
Thrives in ambiguity; communicates clearly across distributed teams in multiple time zones.
Excellent English communication skills, both verbal and written.
Bonus Points
Experience with LLM application backends, agentic systems, RAG, or LLM-ops tooling.
Familiarity with agent frameworks (LangChain, LangGraph, CrewAI) and production deployment patterns.
To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.ai.
Conviva reveals how customers interact with AI agents, apps, and websites— uncovering patterns for high-impact outcomes.
Industry
Software Development
Company size
201-500 employees
Founded
2006
Headquarters
Foster City, CA
LinkedIn followers
104,169
Total funding
$110M
Conviva transforms every digital interaction, across apps, websites, and AI agents, into outcome-based intelligence that reveals how experiences truly perform and drive results. Powered by full-census client-side telemetry and a patented stateful analytics engine, Conviva continuously analyzes every session and conversation to expose behavioral patterns, connect them to outcomes, and surface opportunities for growth and improvement in real time. The result is a single, objective view of the digital experience from the consumer’s perspective, empowering product, marketing, and engineering teams to build more adaptive, measurable, and outcome-driven businesses in the Agentic era.
Offices: 989 E. Hillsdale Blvd, Suite 400, Foster City, CA 94404, US · Room 1601, Floor 16, Building C, Tower 2, Wangjing SOHO, Chaoyang District Beijing, CN · No.28, 1st Floor, FERNS ICON, Outer Ring Road, Doddanekkundi, Bengaluru 560037, IN
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