Company Description At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor …
Skills: 2nd Level Support, Root Cause Analysis, Technical Troubleshooting, System Performance Analysis, Log File Interpretation
Minimum qualifications: PhD degree in Computer Science, a related field, or equivalent practical experience. Experience with the domain area of Generative AI or Large Language Models. Experience designing, implementing, …
Skills: Generative AI, Large Language Models, Graph Mining, Algorithm Optimization, C++
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice an…
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Documentation & Training Officer (m/w/d) - Quality Assurance - Befristung
Vienna, Austria · On-site
Entry level
Werden Sie Teil einer lebenswichtigen Kette und tragen Sie zu unserem gemeinsamen Ziel bei, das Leben von Menschen zu verbessern. Octapharma ist einer der weltweit größten Hersteller von Arzneimitteln auf Basis von Human…
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Skills: Computational Fluid Dynamics, Data Analysis, Descriptive Statistics, Excel, Process Simulation
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Customer Care Specialist (m/w/d) - zunächst befristet als Elternkarenz-Vertretung
Vienna, Austria · On-site
Mid level
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Quality Coordinator (w/m/d), befristet auf 1 Jahr, On Site, mit Nachtschicht
Vienna, Austria · On-site
Mid level$2.5B raised
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice an…
Skills: Quality Management, GMP, Process Observation, Documentation Review, Sample Testing
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Senior Regulatory Start Up Associate - Germany / Austria
Vienna, Austria · On-site
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Research Scientific Associate Director - Process Development
Vienna, Austria · On-site
$110k/yr
Senior+$2.5B raised
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice an…
Skills: Process Development, Plasma-Derived Therapies, CMC Clinical Development, Quality By Design, Tech Transfer
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$53k/yr
Full-time
bachelor degree
Professional and Personal Development, Flexible Working Hours, Work From Home Option, Workation, Fresh Fruit and Drinks, Subsidized Canteen
Posted 30d ago
~40 hrs/week
Responsibilities
Provide second-level technical support by analyzing system data and logs to resolve complex technical issues and system aborts. Collaborate with engineering teams to drive issue resolution and participate in on-call rotations.
Requirements
Requires a technical degree in Engineering, Physics, Computer Science, or a related field with experience in technical support or troubleshooting. Candidates should possess strong analytical skills and the ability to work in an international, customer-focused environment.
Full job description
Company Description
At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology. Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible. By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale — driving progress on a global level.
Job Description
You are passionate about solving complex technical challenges and supporting customers in a high-tech environment. As a Technical Support Engineer, you will analyze system performance, investigate technical issues, and work closely with engineering teams to deliver effective solutions.
Your responsibilities:
Provide 2nd Level Support for complex technical issues and customer escalations
Analyze system data, logs, and performance metrics to identify root causes
Troubleshoot and resolve technical problems and system aborts
Create, maintain, and track support tickets
Collaborate with hardware, software, and engineering teams to drive issue resolution
Participate in on-call support and tool operation when required
Support process improvements, documentation, and training initiatives
Qualifications
Technical degree in Engineering, Physics, Mechatronics, Computer Science, or a related field
Strong analytical and problem-solving skills
Experience in technical support, troubleshooting, or a similar engineering role
Ability to interpret technical data, log files, and system performance indicators
Structured, independent, and customer-focused working style
Excellent communication skills and very good English proficiency
Willingness to participate in an on-call rotation
Ideally, experience in the semiconductor, high-tech, or manufacturing industry
Familiarity with ticketing systems and root cause analysis methodologies is an advantage
Experience working in international and cross-functional teams is a plus
Additional Information
What you can look forward to:
Career & Development: Exciting opportunities to grow professionally and personally - in an international environment
Team Culture: Dynamic, collegial and open to new ideas - together we are writing the future
Flexibility: Flexible working hours, the option to work from home and workation
Catering: Fresh fruit and drinks right in the office and a subsidized canteen within walking distance
Mobility: Very good public transport connections and discounted parking with direct access from the office to the garage
Opportunity to travel: you may occasionally travel to our customers in Asia and the USA
Health & well-being: Company doctor and psychologist - support for your health
Bonus program: All employees benefit from our success - together we achieve more
Job bike: Environmentally friendly commuting and staying fit - with us you can lease your bike at a reasonable price
Events & team building: Summer party, business run, cool team events - we celebrate our successes together
Employee discounts: From car washes to wellness days - benefit from many discounts
With us you will receive an attractive annual gross salary from 53.000,- € (plus bonus, KV Metallgewerbe). Depending on your experience, this can also be higher.
No matter where you are from, how you live, what you believe in - we look forward to receiving your application! What counts for us is the person, not the label. That's why we welcome your unique perspective.
We are committed to equal opportunities and want all applications to be assessed with an open mind. You are welcome to remove your personal information such as age, origin etc. from your CV. We don't need a photo either. This way we can concentrate on the essentials: your qualifications and experience!
Department: Service
Office Location: Dresdner Straße 47, 1200 Vienna
Related keywords
SemiconductorNanofabricationMask WritersMechatronicsPhysicsComputer ScienceRoot Cause AnalysisTicketing Systems2nd Level SupportSystem PerformanceHigh-Tech ManufacturingTechnical Support Engineering
IMS Nanofabrication GmbH is an Austrian business and the global technology leader for multi-beam mask writers. Our customers are the largest chip manufacturers in the world, who rely on IMS' technology to produce current and future chip generations.
Our innovative multi-beam writers play a key role in chip manufacturing and provide significant added value to the semiconductor industry. They are continually customized and refined by an interdisciplinary team, in line with the latest market demands.
Over the last ten years, we have perfected our electron-based multi-beam technology. The first generation of systems (MBMW-101 – 1st generation Multi-Beam Mask Writer) is successfully operating all over the world. The 2nd generation Multi-Beam Mask Writer, MBMW-201 has entered the mask writer market in Q1 2019 for the 5nm technology node.
At IMS, our know-how is shaped by a diverse team of experts from a multitude of disciplines, such as physics, electronics, development, project management, supply chain management, production, service and administration.
“Our multi-beam technology is the key to the evolution of the semiconductor industry.” Dr. Elmar Platzgummer, CEO
Get started with one of Austria's most innovative companies.
Are you looking for new challenges in a globally acting high-tech company? Would you like to work in a multi-disciplinary and international team?
As the “hidden champion” of the semiconductor industry, IMS specializes in innovation for the nanotechnology sector. This technology is of high strategic importance for the world’s leading chip manufacturers and a pivotal tool for the production of today’s and tomorrow’s chip generations.
Offices: Wolfholzgasse 20–24, Brunn am Gebirge, Niederösterreich 2345, AT · Dresdner Straße 47, Wien, Wien 1200, AT · Rennweg 83, Brunn am Gebirge, Niederösterreich 2345, AT · No. 8, Daye 1st Road, Southern Taiwan Science Park, Xinshi Dist., Tainan City 741, Taiwan R.O.C, TW · B2334, 27, Dongtan Cheomdansaneop 1-ro, Hwaseong-si, Korea 18469, KR
semiconductor industryNanotechnologiesMask Writerand Elektron Beam LithographyElectronicsInformation TechnologySemiconductorNanotechnologyManufacturing
How many Science & Research jobs are open in Vienna, Austria right now?
There are currently 159 open science & research positions in Vienna, Austria listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Vienna, Austria?
Companies currently hiring include Takeda, Octapharma Germany, LSU Department of Chemistry, MSD, Allergan, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Science & Research jobs in Vienna, Austria?
Yes — 72 of the 159 open science & research positions offer remote or hybrid work (16 remote, 56 hybrid).
How do I apply for Science & Research jobs in Vienna, Austria?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.