Job Title - IVD Clinical Support / Application Specialist (CSA) Department - IVD – Applications / Technical Support Location - Mumbai / Pune Reporting To - Regional Service Manager Job Purpose The IVD Clinical Support / …
Skills: IVD Analyzers, Clinical Support, Assay Validation, Troubleshooting, Customer Training
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Full-time
bachelor degree, postgraduate degree
Posted 25d ago
Apply by Sep 4
~40 hrs/week
Responsibilities
The role involves providing pre-sales and post-sales application support, including analyzer installation, assay validation, and troubleshooting for IVD equipment. Additionally, the specialist will conduct customer training and provide technical expertise to support sales teams and ensure high customer satisfaction.
Requirements
Candidates must hold a Bachelor’s or Master’s degree in Medical Laboratory Technology, Biotechnology, or a related life science field. A minimum of 2 to 6 years of hands-on experience with IVD analyzers and assays is required.
Full job description
Job Title - IVD Clinical Support / Application Specialist (CSA)
Department - IVD – Applications / Technical Support
Location - Mumbai / Pune
Reporting To - Regional Service Manager
Job Purpose
The IVD Clinical Support / Application Specialist (CSA) is responsible for providing pre‑sales and post‑sales application support, clinical training, validations, and troubleshooting for IVD analyzers and assays. The role ensures correct product usage, customer satisfaction, and effective adoption of IVD solutions in laboratories.
Key Responsibilities
Application & Technical Support
Provide on‑site and remote application support for IVD analyzers (Hematology, Biochemistry, Immunology, etc., as applicable).
Perform analyzer installation support, assay validation, correlation, and verification as per protocols.
Support customers in troubleshooting assay- and application-related issues.
Ensure compliance with IFU, regulatory, and quality standards.
Training & Knowledge Transfer
Conduct customer training programs for lab technicians, pathologists, and service engineers.
Deliver internal training for service and sales teams on applications and clinical value.
Prepare and maintain training materials, SOPs, and user guides.
Pre‑Sales & Business Support
Support the sales team through product demos, technical presentations, and clinical discussions.
Assist in product evaluations, tenders, and field trials.
Provide clinical input for tenders, product comparisons, and validations.
Field & Customer Engagement
Ensure high customer satisfaction through timely and accurate resolution of application concerns.
Act as a technical interface between customers, service, sales, and factory teams.
Participate in key account support, reference site development, and customer escalations.
Documentation & Reporting
Maintain detailed application visit reports, validation records, and training documentation.
Provide regular feedback on product performance, field issues, and improvement opportunities.
Support post‑market surveillance activities as required.
Qualifications & Experience
Education
Bachelor’s or Master’s degree in Medical Laboratory Technology (MLT), Pathology, Biotechnology, Life Sciences, or equivalent.
Experience
2–6 years of experience in IVD application support, clinical labs, or diagnostic companies.
Hands-on experience with IVD analyzers and assays is mandatory.
Exposure to customer training, validations, and field support preferred.
Key Skills & Competencies
Strong clinical and application knowledge in IVD
Excellent presentation, communication, and training skills
Ability to handle customer escalations professionally
Willingness to travel extensively as per business needs
A leading global provider of medical devices and solutions
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1991
Headquarters
Shenzhen, GuangDong
LinkedIn followers
457,627
Founded in 1991, Mindray is one of the leading global providers of medical devices and solutions. Firmly committed to our mission of “advance medical technologies to make healthcare more accessible”, we are dedicated to innovation in the fields of Patient Monitoring & Life Support, In-Vitro Diagnostics, and Medical Imaging System.
Mindray possesses a sound global R&D, marketing and service network. Inspired by the needs of our customers, we adopt advanced technologies and transform them into accessible innovation, bringing healthcare within reach. While improving the quality of care, we help reduce its cost, making it more accessible to a larger part of humanity.
Today, Mindray’s products and services can be found in healthcare facilities in over 190 countries and regions.
How many Science & Research jobs are open in Mumbai City, India right now?
There are currently 234 open science & research positions in Mumbai City, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Mumbai City, India?
Companies currently hiring include SUN PHARMA, Thermo Fisher Scientific, Accenture, Morgan Stanley, Barclays Corporate Banking, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Science & Research jobs in Mumbai City, India?
Yes — 60 of the 234 open science & research positions offer remote or hybrid work (14 remote, 46 hybrid).
How do I apply for Science & Research jobs in Mumbai City, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.