Krakow, Lesser Poland Voivodeship, Poland · Hybrid
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to m…
Skills: Process Optimization, Contract Lifecycle Management, Shared Services Management, Lean Methodology, Six Sigma
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to m…
Skills: Customer Service, Technical Troubleshooting, User Access Management, Role-Based Access Control, Technical Documentation
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Company Description IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to …
Skills: Python, Azure, Terraform, Helm Charts, CI/CD
Krakow, Lesser Poland Voivodeship, Poland • Hybrid
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Oversees centralized functions for contract management, invoicing, and shared workflows to ensure operational consistency and scalability. Drives the contract-to-cash lifecycle by optimizing processes and reducing friction between commercial and operational teams.
Requires a Bachelor's degree and 8+ years of experience in contract, revenue, or shared services operations. Must have a proven track record in leading global teams and implementing process improvements using Lean or Six Sigma.
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
The Director of Global Customer & Shared Services Operations oversees the centralized functions that support how the Laboratory Service business manages contracts, invoicing, shared workflows, and cross-account operational capabilities. The leader is essential to ensure that customer agreements are executed accurately, shared processes are standardized, scalable, and digitally enabled, and that the organization maintains Lean, continuous improvement operations. The role is critical in driving operational consistency, reducing friction between commercial and operational teams, and improving the customer experience across the entire contract-to-cash lifecycle. The Director will be a driver behind building, maintaining, and tracking cross-functional dependencies, achieving requirement alignment, and resolving program roadblocks.
More information about PerkinElmer and our business : PerkinElmer | Science with Purpose
More information about our OneSource services: OneSource Laboratory Solutions | PerkinElmer
Identify and execute opportunities to improve, automate, and standardize business transactional processes globally.
Design and manage shared operational workflows that support multiple accounts, including onboarding, account maintenance, reporting, service configuration and renewal.
Drive standardization across teams to reduce variability, improve service delivery consistency and scalability.
Establish SLAs, KPIs, and communication frameworks to ensure transparency and accountability, and use these operating metrics to identify challenges and opportunities within the team.
Embed a Lean culture and continuous process improvement across the Operations organization.
Lead root cause analysis into non-consistent outcomes and implement targeted results.
Oversee end-to-end contract administration, including intake, review workflows, approvals, amendments, renewals, and repository management.
Partner with Legal, Sales, Finance, and Operations to ensure contract terms are operationally executable and aligned with business policies.
Maintain contract governance frameworks, audit readiness, data controls, and compliance with regulatory and internal requirements.
Drive customer satisfaction by controlling and improving the services delivered to customers.
Lead centralized invoicing processes, ensuring accuracy, timeliness, and alignment with contract terms.
Support the Procure-to-Pay (PtP) team in invoice review, open payments, and proposals, while providing guidance in the debit memo and chargeback creation process.
Drive focus on open purchase order items and enforce accountability to vendors.
Document and challenge cost avoidance initiatives and tracking, identifying opportunities to increase the value proposition of the Global Shared Service through restructuring and centralization.
Partner with Finance and Revenue Cycle teams to resolve discrepancies, improve cash flow, and reduce billing related customer escalations.
Collaborate with technology teams to deploy workflow automation, contract lifecycle management tools, billing platforms, and shared service dashboards.
Serve as a key knowledge driver for workflow tools including SFDC, ServiceMax & SAP.
Ensure data accuracy, system alignment, and visibility across the contract-to-cash ecosystem.
Lead teams comfortably through process and system transformations as a champion of Change Leadership.
Bachelor’s degree in Business, Operations, Finance, or a related field.
8+ years of experience in contract operations, revenue operations, shared services, or commercial operations.
Strong understanding of contract lifecycle management, billing processes, and cross functional workflow design.
Proven ability to lead teams and manage complex, multi stakeholder processes.
Experience leading global departments and developing team members.
Experience supporting enterprise or multi-site customer accounts.
Background in process improvement (Lean, Six Sigma).
Operational Rigor: Skilled at building repeatable, scalable processes and creating strategy and input for standard process design.
Cross-Functional Influence: Able to align Sales, Finance, Legal, and Operations around shared goals and build relationships across organizational levels.
Customer-Centric Mindset: Focused on reducing friction and improving the customer experience.
Analytical Thinking: Uses data to diagnose issues, drive improvements, and challenge the status quo.
Talent Development: Acts as a mentor to foster employee growth, developing stretch assignments in line with employee goals and career development.
Private healthcare including dental care
Life and long-term disability insurance,
MyBenefit Cafeteria system,
Multisport Card,
Social Fund Subsidies,
Home Office allowance,
Tuition reimbursement,
Referral awards,
Internal career development opportunities in multiple business areas,
Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.
We are strongly committed to the development of your career and giving you opportunities to learn and grow.
We make a difference for you while you make a difference in the world!
For 85 years, we have pushed the boundaries of science with a clear purpose – to help our customers achieve theirs.
For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Science with Purpose. Learn more at www.perkinelmer.com.
Offices: 710 Bridgeport Avenue, Shelton, CT 06484, US
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