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Customer Service Rep(03997) - 824 Washington Street
Weymouth, Massachusetts, United States · On-site
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$71k–$116k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, Retirement package
Posted 18h ago
~40 hrs/week
Responsibilities
Manage the daily operations of a mid-to-large retail bank branch while guiding the sales efforts of the platform team to meet goals. Focus on building commercial relationships through business development and ensuring strict adherence to bank policies and compliance regulations.
Requirements
Requires 3-5 years of management experience, preferably in retail banking, with a proven track record of sales and leadership success. A bachelor's degree is preferred, along with strong communication skills and business acumen.
Full job description
Hiring Range: $70,798 - $116,311
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.
Responsible for the overall management of a mid-to-large-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff.
With a focus on building commercial relationships, conducts business development activities to include personal visits and outbound teleservicing as components, several of which may be joint with partners from the business banking unit.
Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like.
Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self.
Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.
Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff.
Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines.
Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff.
Expected to have / gain full understanding of the teller function.
Balancing policy and procedure with appropriate judgement, and with minimal direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc.
Qualifications:
Strong problem resolution skills and leadership ability
Leads by example and inspire confidence, respect, loyalty and ensures a positive team environment among staff.
Basic business acumen and professionalism is a must.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Demonstrated ability to generate sales excitement.
Ability to build relationships and strong alliances across the organization is crucial.
Ability to develop branch staff through observational coaching sessions, joint sales calls, where applicable, defined sales activities, etc.
Must have the ability to quickly adapt and be a change agent.
Must be able to quickly learn all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division’s management team.
Must understand the “big picture” in banking – e.g., answers to questions like: How does a bank make money? What makes a product profitable?
Bachelor’s degree preferred, or equivalent combination of training and/ or experience.
3-5 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment.
Must have a history of solid sales, service, and management successes.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.
Founded in 1818, Boston-based Eastern Bank is Greater Boston’s
leading local bank and the largest bank-owned independent
investment advisor in Massachusetts with approximately 110 locations
serving communities in eastern Massachusetts, southern and coastal
New Hampshire, Rhode Island and Connecticut. Eastern provides a full
range of banking and wealth management solutions for consumers and
businesses of all sizes including through its Cambridge Trust Wealth
Management and Private Banking divisions, and takes pride in its
outspoken advocacy and community support that includes more than
$240 million in charitable giving since 1994. An inclusive company,
Eastern is comprised of deeply committed professionals who value
relationships with their customers, colleagues and communities.
Member FDIC, Equal Housing Lender
Investments are not FDIC Insured • May Lose Value • Not Bank
Guaranteed • Not a Deposit • Not Insured By Any Government Agency
Offices: 125 High St, Boston, Massachusetts 02110, US
How many Retail jobs are open in Weymouth, MA right now?
There are currently 71 open retail positions in Weymouth, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Weymouth, MA?
Companies currently hiring include BJ's Wholesale Club, Lowe's Companies, Inc., CVS Health, AutoZone, Domino's, among others. Browse the listings above to see every active employer.
How do I apply for Retail jobs in Weymouth, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.