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$20/hr–$21/hr
Full-time
high school
Competitive benefits package
Posted 17d ago
~40 hrs/week
Responsibilities
The Member Service Associate provides professional financial services, processes transactions, and manages a cash drawer while building member relationships. They also act as a first line of defense against fraud and promote the credit union's digital resources and products.
Requirements
Candidates must have a High School Diploma or GED and possess excellent interpersonal and communication skills. The role requires the ability to stand for long periods, lift at least 10 pounds, and maintain flexibility to work at various branch locations.
Full job description
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day.
This role will be assigned to our Schenectady - State Street; however, you will support the branches within our Northwest Region #2; which includes our Union Street, Glenville, Schenectady - Albany Street, Amsterdam, and both our Niskayuna Branch locations.
WHAT YOU’LL DO
Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
Accurately process financial service transactions while maintaining a cash drawer.
Act as a first line of defense in detecting and reporting fraud or irregular activities.
Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
Respond to general member inquiries related to general information, products/services, lending, etc.
Problem-solve and resolve member issues in a timely manner.
Promote awareness and education of self-service resources, including all digital channel offerings.
Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
Achievement of goals and objectives provided by management.
Ensure compliance with all applicable policies, procedures, and regulatory guidelines.
LET’S TALK IF YOU
Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
Have excellent interpersonal skills.
Are flexible to work out of any location at any time, as business needs dictate.
Have the ability to lift at least 10 pounds and stand for long periods of time.
TO THRIVE AT BROADVIEW YOU NEED
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
To be able to operate in a rapidly changing dynamic environment.
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.
Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com
Broadview Federal Credit Union is a financial service provider that serves nearly 500,000 people. It was formed when two longstanding credit unions headquartered in New York State, SEFCU and CAP COM, merged. Broadview is ranked among the largest credit unions in New York and in the top 30 nationwide. With $8 billion in assets, Broadview invests significant resources in services that directly benefit members, employees, and the communities it serves. Federally Insured by NCUA.
Offices: 4 Winners Circle, Albany, New York 12205, US
How many Retail jobs are open in Schenectady, NY right now?
There are currently 72 open retail positions in Schenectady, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Schenectady, NY?
Companies currently hiring include CVS Health, Lowe's Companies, Inc., Ulta Beauty, Visionworks of America, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Schenectady, NY?
Yes — 1 of the 72 open retail positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Retail jobs in Schenectady, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.