TWA Hotel The Gift Shop Senior Attendant will be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The position serves as the lead team member on shift, s…
Skills: Customer Service, Team Leadership, Cash Handling, Inventory Management, Communication Skills
TWA Hotel The Gift Shop Senior Attendant will be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The position serves as the lead team member on shift, s…
Skills: Customer Service, Team Leadership, Cash Handling, Inventory Management, Communication Skills
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Skills: Store Management, Delivery Operations, Inventory Management, Staff Supervision, Customer Service
Job Description ABOUT THE JOB Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "…
Skills: Store Management, Delivery Operations, Inventory Management, Staff Supervision, Customer Service
Customer Service Rep(03511) - 153 East 116th Street
New York, New York, United States · On-site
Entry level$1.3B raised
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Job Description The General Manager is responsible for every facet of store operations. This position is reserved for those candidates who have either come through the Company ranks in the CSR, Delivery Driver or Assista…
Skills: Store Operations, Management, Staff Supervision, Operational Results, Scheduling
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Job Description ABOUT THE JOB Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "…
Skills: Delivery, Customer Service, Team Management, Inventory Management, Food Safety
Job Description ABOUT THE JOB Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "…
Skills: Store Management, Inventory Management, Delivery Operations, Staff Supervision, Customer Service
Job Description The General Manager is responsible for every facet of store operations. This position is reserved for those candidates who have either come through the Company ranks in the CSR, Delivery Driver or Assista…
Skills: Store Operations, Management, Staff Supervision, Operational Results, Scheduling
Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. C…
Job Description General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take…
Job Description General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take…
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$24/hr–$25/hr
Full-time
high school
Hotel Discounts, Weekly Pay, Paid Time Off, Retirement Options, Referral Bonuses, Career Advancement
Posted 26d ago
~40 hrs/week
Responsibilities
The Senior Retail Associate leads shift operations at the gift shop, ensuring a positive guest experience and supporting the manager with daily tasks. Responsibilities include managing the team, processing transactions, and maintaining merchandise displays.
Requirements
Candidates must have a high school diploma and at least 2 years of related work experience, with supervisory experience preferred. Strong communication skills and a flexible schedule for days, nights, and weekends are required.
Full job description
TWA Hotel
The Gift Shop Senior Attendantwill be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The position serves as the lead team member on shift, supporting the Captain (Manager)with daily operations and acting as the manager-on-duty in their absence. The ideal candidate for this role has great communication skills with a positive demeanor and the ability to multi-task and work well with others.
Primary Responsibilities:
Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.
Display merchandise in a neat, eye-appealing manner.
Restock items as necessary, check expiration dates, and discard expired items.
Keep storeroom neat and clean.
Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required.
Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.
Follow checklist for opening and closing shop.
Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.
Report accidents, injuries, and unsafe work conditions to captain (manager).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period.
Oversee daily floor operations, ensuring the shop runs smoothly and service standards are consistently met throughout the shift.
Assist with daily management of gift shop team, including assigning tasks, providing direction and support and addressing day-to-day employee questions or issues as they arise.
Support the creation and adjustment of staff schedules to ensure adequate coverage based on the demands of the hotel.
Serve as the acting point of contact during the Captain (Manager)'s scheduled days off and vacation.
Help train and onboard new gift shop team members and model best practices in guest service and shop operations.
Additional duties as assigned by Captain (Manager).
Qualifications:
High School Diploma/G.E.D. equivalent
At least 2 years of related work experience; key-holder or supervisory experience preferred.
Previous customer service experience preferred.
Excellent administrative, interpersonal, organization, written and verbal communication skills
Organizational skills and attention to detail
Excellent communication skills both written and oral.
Ability to multi-task and work in a fast-paced environment
An aptitude for self-motivation
A can-do attitude and a hands-on approach
Demonstrated ability to lead, motivate and support a small team, and to make sound operational decisions independently when needed.
A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you?
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Related keywords
RetailHospitalityGuest ExperienceMerchandisingCash DrawerLoss PreventionStaff ManagementPoint of SaleTWA HotelMCRKey-holderCustomer Relations
3rd largest hotel owner-operator in the United States.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
2006
Headquarters
New York, New York
LinkedIn followers
16,612
Total funding
$448M
MCR is the 3rd largest hotel owner-operator in the United States. The firm, which has offices in New York City; London; Dallas; Chicago; and Richmond, Virginia, has invested in and developed 189 hotel properties operated under 31 brands. Today, MCR offers more than 25,000 guestrooms in 150 hotels in 37 states and 107 cities.
MCR has developed 17 hotels, including the TWA Hotel at JFK Airport, the Gramercy Park Hotel in New York and the BT Tower in London.
MCR has also made a series of investments in hotel software companies such as Stayntouch, a cloud-based property management system, and Optii, a hotel operations software solution.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies — and was ranked by Newsweek as one of America's Greatest Workplaces and America's Greatest Workplaces for Women in 2025.
Consistently recognized for excellence in service and operations, MCR is a repeat recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owners, as well as the Hilton Legacy Award for Top Performer.
MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA. MCR’s hotels are frequently featured in the Travel + Leisure World’s Best Hotels and the Condé Nast Traveler Readers’ Choice Awards.
Offices: 1 World Trade Center, Floor 86, New York, New York 10007, US · 3200 Olympus Blvd, Suite 400, Dallas, Texas 75019, US
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