Kingston, Ontario, Canada · On-site
The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body o…
Skills: Supervision, Customer Service, Conflict Management, Time Management, Problem Solving
Kingston, Ontario, Canada · On-site
The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body o…
Skills: Customer Focus, Health and Safety Standards, Communication, Cultural Sensitivity, Teamwork
Kingston, Ontario, Canada · On-site
The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body o…
Skills: Customer Service, Communication, Point of Sale (POS) Systems, Teamwork, Professionalism
Kingston, Ontario, Canada · On-site
The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body o…
Skills: Communication, Organization, Cultural Sensitivity, Professionalism, Problem Solving
Kingston, Ontario, Canada · On-site
$16/hr–$19/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of a…
Skills: Collaboration, Reliability, Enthusiasm, Customer Service, Communication
Kingston, Ontario, Canada · On-site
$16/hr–$19/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of a…
Skills: Collaboration, Reliability, Enthusiasm, Customer Service, Hard Working
Kingston, Ontario, Canada · On-site
$17/hr–$18/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's larges…
Skills: Customer Service, Inventory Management, Merchandising, Attention To Detail, Teamwork
Kingston, Ontario, Canada · On-site
$17/hr–$21/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of a…
Skills: Customer Service, Cash Handling, Communication Skills, Transaction Processing, Adaptability
Kingston, Ontario, Canada · On-site
Reporting to the Store Manager, the Educator is our greatest brand ambassador and a key role within our organization. The Educator is exceptional at creating intentional customer experiences and creating community by dev…
Skills: Customer Service, Cannabis Knowledge, Sales, Inventory Management, Relationship Building
Kingston, Ontario, Canada · On-site
Company Description Take your career to new heights at Structube! STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environment…
Skills: Retail Sales, Customer Advice, After-sales Follow-up, Inventory Management, Visual Merchandising
Kingston, Ontario, Canada · On-site
Position: Temporary Part Time Floor Leader Weekly: 20-29 hours Interview Plan Floor Leader As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includ…
Skills: Sales Leadership, Customer Experience, Cash Handling, Staff Coaching, Inventory Management
Kingston, Ontario, Canada · On-site
Position: Temporary Part Time Floor Leader Weekly: 20-29 hours Interview Plan Floor Leader As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includ…
Skills: Sales Coaching, Customer Experience, Cash Handling, Store Operations, Team Leadership
Kingston, Ontario, Canada · On-site
Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed fo…
Skills: Customer Service, Retail Sales, Cash Handling, Merchandising, Relationship Building
Kingston, Ontario, Canada · On-site
$17/hr–$25/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of a…
Skills: Customer Service, Inventory Management, Merchandising, Health and Safety Compliance, Attention to Detail
Kingston, Ontario, Canada · On-site
$17/hr–$18/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's larges…
Skills: Customer Service, Inventory Management, Stocking, Attention To Detail, Time Management
Kingston, Ontario, Canada · On-site
$17/hr–$20/hr
Job Description Are you looking for an exciting, fast-paced, and social experience? Here’s your chance to do just that, in a role with unlimited career growth and opportunities! We’re hiring part-time Baristas to be the …
Skills: POS Operation, Cash Handling, Beverage Preparation, Food Preparation, Customer Service
Kingston, Ontario, Canada · On-site
$46k–$54k/yr
Company Description RW&CO is a work-from-anywhere fashion brand for style-savvy men and women. Prioritizing fit, fabric quality and versatility, we build collections that help customers look put together anywhere, whethe…
Skills: Team Management, Customer Experience, KPI Monitoring, Talent Development, Inventory Management
Kingston, Ontario, Canada · On-site
About Us Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by…
Skills: Customer Service, Cash Handling, Stocking, Communication Skills, Interpersonal Skills
Kingston, Ontario, Canada · On-site
$17/hr–$30/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's larges…
Skills: Leadership, Coaching, Merchandising, Operational Standards, Financial Management
Kingston, Ontario, Canada · On-site
$17/hr–$18/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Customer Service, Prescription Dispensing, Data Entry, Third Party Billing, Organization Skills
Kingston, Ontario, Canada • On-site
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Oversee the general operations of the Common Ground coffee shop and act as the Manager-On-Duty during shifts. Responsibilities include training staff, monitoring performance, and ensuring professional resolution of customer complaints.
Candidates must demonstrate strong time management, organizational, and interpersonal skills. The ability to remain calm in fast-paced environments and motivate a team to achieve goals is required.
Job Summary
Common Ground is a student run coffee shop that offers a variety of hot and cold drinks, bagels and cream cheese, delicious sandwiches and fresh baked goods. Common Ground prides itself on using fair-trade, organic coffee and a variety of local products, offered at a low price, made for a student budget. As a Supervisor at Common Ground, you will oversee the general operation of the service and act as a support for staff while on shift. You will act as a representative of Common Ground Coffeehouse and the AMS for the duration of your term.
Competencies
Accountability
Communication
Cultural Sensitivity
Problem Solving
Conflict Management
Time Management
Client/Customer Focus
Job Duties
Exhibit working knowledge of Health and Safety Standards with respect to commercial food preparation. Constantly train and monitor staff to ensure their compliance with these standards.
Attend at least 2-3 promotional events and/or staff socials per term to help support upper management and facilitate a healthy team environment.
Act as a Manager-On-Duty while on shift, overseeing the general operations of the service and fulfilling all management duties associated with this.
Exhibit a working knowledge of service staff portfolios
Monitor employee performance to ensure it is being performed to established standards to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintain a calm demeanor during periods of high volume or unusual events to set a positive example for your team
Respect and adhere to all company policies, procedures and ethical standards
Strive to foster a warm, comfortable and respectful atmosphere for all
Complete all assigned tasks efficiently and attentively
Always serve as a representative of the AMS and its mission statement
Maintain timely communication with your direct supervisor
Attend and fully participate in all in person and virtual meetings
Complete other duties as assigned
Job Requirements
Demonstrated time management skills
Ability to thrive in a fast-paced environment
Ability to supervise and motivate a team to achieve and exceed their goals
Ability to remain calm and poised in urgent situations
Work Conditions
Interaction with coworkers, management, and the Queen’s community at large
Flexible hours including nights, weekends and holidays
Extended periods of standing and other physically demanding conditions
Possess strong organizational, interpersonal and customer service skills
To serve and represent the diversity of students at Queen’s
Representing over 18,000 Queen's students, the Alma Mater Society is the oldest student government in Canada. Mission: "To serve and represent the diversity of students at Queen's University" The AMS oversees the day-to-day operations of 11 student-run services, 700+ student staff, 200+ student volunteers, a number of student government committees aimed at promoting student interests, and over 350 clubs. Monitored by Director of Marketing and Director of Communications, Monday - Friday, 9-5pm.
Offices: Queen's University, John Deutsch University Centre, Kingston, CA
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