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Full-time
bachelor degree
Posted 15d ago
~40 hrs/week
Responsibilities
Responsible for the end-to-end setup and launch of merchant online stores, including configuration of storefronts, products, payments, and shipping. Provides ongoing technical support and training to ensure merchants can effectively operate and scale their businesses on the Salla platform.
Requirements
Requires a bachelor's degree in Business, IT, Marketing, or a related field with 1-3 years of experience in onboarding or customer success within e-commerce or SaaS. Candidates must be fluent in both Arabic and English with strong technical troubleshooting and interpersonal skills.
Full job description
Salla is one of the leading e-commerce platforms in the MENA region, empowering merchants of all sizes to build, manage, and grow their online businesses. Our all-in-one platform provides everything entrepreneurs need to launch, operate, and scale their online stores.
As a Merchant Onboarding Specialist, you will be responsible for preparing and launching merchants' online stores, ensuring all technical and commercial aspects are configured effectively. You will set up store configurations, customize storefronts, upload products, configure payment and shipping methods, and ensure each store is fully ready for launch. By delivering a seamless onboarding experience, you will help merchants start selling confidently on Salla.
Key Responsibilities:
Online Store Setup:
Customize templates and interfaces to align with the brand’s identity.
Accurately list and categorize products on the platform, including adding images, descriptions, and pricing.
Configure and update shipping and payment details based on the store’s needs.
Integration with Payment and Shipping Systems:
Ensure seamless integration of various payment gateways with the online store.
Set up both local and international shipping options smoothly, and regularly test the purchasing process to ensure proper functionality.
User Experience Optimization:
Ensure a seamless browsing and purchasing experience on the platform.
Conduct A/B testing for the user interface and implement improvements for faster page loading.
Provide solutions to user experience issues and ensure customer satisfaction.
Ongoing Technical Support:
Provide continuous technical support to resolve any issues related to the online store.
Collaboration with Other Teams:
Coordinate with specialized teams to meet merchant needs.
Work closely with technical support and development teams to resolve any store-related technical issues.
Keeping Up with Technology Trends:
Stay up to date with the latest e-commerce technologies and site optimization tools.
Suggest innovative solutions to improve online store performance.
Deliver full training to merchants on how to use the platform effectively.
Bachelor’s degree in Business Administration, E-commerce, Information Technology, Marketing, or a related field.
1–3 years of experience in Merchant Onboarding, Customer Success, Account Management, Technical Support, or Customer Support, preferably within the e-commerce or SaaS industry.
Hands-on experience setting up, configuring, or managing online stores using e-commerce platforms is a plus.
Fluent in Arabic and English, with excellent verbal and written communication skills.
Strong problem-solving, analytical, and troubleshooting skills, with the ability to identify merchants needs and recommend effective solutions.
Ability to work in a fast-paced, dynamic, and changing environment while managing multiple priorities.
Ability to perform effectively under pressure and resolve merchants' issues in a timely manner.
Strong interpersonal and relationship management skills, with experience supporting or working directly with merchants.
The future of commerce: smarter & easier | مستقبل التجارة؛ لتجارة ذكية وسهلة
Industry
Information Technology & Services
Company size
201-500 employees
Headquarters
Makkah, Saudi Arabia
LinkedIn followers
154,054
Total funding
$141M
Salla is the leading commerce platform in the GCC, built in Saudi Arabia to support businesses and entrepreneurs across every stage of growth. We provide the tools, services, and ecosystem merchants need to build stores, run operations, and reach customers with confidence.
By focusing on simplicity, reliability, and deep local understanding, Salla helps businesses grow into lasting brands and delivers better commerce experiences for merchants and shoppers alike.
في سلة، نعيد تعريف تجربة التجارة في منطقتنا.
منصة متكاملة وذكية تأسست في المملكة العربية السعودية لتمكين روّاد الأعمال والمتاجر من النمو بثقة. نقدّم الأدوات والخدمات والبنية التحتية التي تساعد التجار على بناء متاجرهم، تشغيل أعمالهم، والوصول إلى عملائهم بسهولة واحترافية، مع فهم عميق للسوق المحلي والاهتمام بالتجربة، نؤمن أن مستقبل التجارة يبدأ هنا.
Offices: Abdullah ibn Abbas Street, Makkah, Saudi Arabia 34341, SA
How many Retail jobs are open in Jeddah, Saudi Arabia right now?
There are currently 54 open retail positions in Jeddah, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Jeddah, Saudi Arabia?
Companies currently hiring include Nahdi Medical Co., Buccellati, Madi International, Ninja 🥷🏽 نينجا, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Jeddah, Saudi Arabia?
Yes — 2 of the 54 open retail positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Retail jobs in Jeddah, Saudi Arabia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.