Customer Service Representative for AAA Harrisburg
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Entry level
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Customer Service Representative for AAA Harrisburg
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Full-time
high school
Generous PTO, Personal day, Paid holidays, Medical benefits, Dental benefits, Vision benefits
Posted 15d ago
~40 hrs/week
Responsibilities
The Member Specialist will support membership sales, renewals, and account maintenance while providing various services like processing maps and PennDOT transactions. They are responsible for greeting members with professionalism and referring them to additional AAA products and services.
Requirements
Candidates must have a high school diploma or equivalent and possess or be willing to obtain a Notary Public commission. Strong communication skills and the ability to pass a PA State Police background clearance are required.
Full job description
AAA Member Specialist – Start Here. Grow Here. Make Someone’s Day Here.
Starting at $17.65 per hour!
At AAA Central Penn, we’re all about making life easier for our members—and creating a workplace where you can grow, connect, and actually enjoy the people you work with. We take service seriously, but we don’t take ourselves too seriously. If you can bring positive energy, solve problems on the fly, and make someone’s day better before your coffee needs a refill, you’ll fit right in.
Here, you’ll do meaningful work without feeling stuck in a “same thing, different day” routine. One moment you may be helping a member plan their next road trip, and the next you’re supporting the community, learning a new service, or celebrating a team win. It’s customer service with variety, purpose, and a team that knows work is better when people feel included and appreciated.
If you’re looking for a role that helps you build real-world skills, meet new people, and be part of a company with a trusted name, this could be a great next step. Think of it as a place to start strong, learn a lot, and be part of something that matters to people.
Perks & Benefits You’ll Actually Use
Generous, front-loaded PTO — because life happens before your PTO balance catches up.
1 personal day to use when you need a reset, a recharge, or just a day to binge your favorite show in your pajamas all day with a big ol' box of Peanut Butter Captain Crunch. The roof of your mouth can take one for the team.
8 paid holidays, including Christmas Eve and New Year’s Eve.
Medical, Dental, and Vision benefits to help you take care of yourself on and off the clock.
Health Savings Account with a AAA contribution, plus Flexible Spending Accounts for added support where it counts.
401(k) with up to a 6% company match, fully vested with your first contribution — future you will appreciate this one.
Company-paid Life Insurance and Long-Term Disability for added peace of mind.
Earn up to 3 extra PTO days by volunteering and getting involved with AAA Cares — doing good can come with extra time off.
Tuition Reimbursement to support your growth, goals, and next big career move.
Free AAA Premier Membership — because working here should come with a few excellent travel and roadside perks.
Discounts on travel, branch services, car batteries, and more — the kind of extras that make everyday life a little easier.
What You’ll Be Doing
As a Member Specialist, you’ll be the welcoming face in our Harrisburg branch. Daily responsibilities include:
Supporting membership sales, renewals, and account maintenance.
Processing maps, EZPass, TripTiks, merchandise sales, and similar services.
Guiding members toward our travel and insurance agents.
Becoming a Notary Public (we’ll help you with the required steps).
Performing PennDOT title and license transactions.
Taking passport photos and handling International Driver’s Permits.
Referring members to additional AAA services and products.
Maintaining our high service standards.
Greeting and assisting members with professionalism and warmth.
Like I said earlier, there's a variety of things and stuff.
What You Bring
High school diploma or equivalent.
Customer service or sales experience preferred.
Already a Notary Public in PA or willing to obtain within 12 months.
Ability to pass and maintain PA State Police background clearance for PennDOT work.
Strong communication skills across in‑person, phone, chat, and email channels.
Active listening skills and the ability to make sound decisions.
Flexibility to adapt to changing situations.
Comfort using various computer systems.
About AAA Central Penn
For more than a century, AAA has been known for reliability and exceptional service. With over 60 million members nationwide, we continue to support travelers and communities with roadside assistance, travel services, financial products, and insurance. Join us and become part of a trusted legacy.
Work Culture
We value community, inclusivity, and authenticity. Our culture is built on connection and belonging, and you’ll find opportunities throughout the year to engage, celebrate, and make a difference.
Employee Engagement
Birthday and anniversary recognition
Quarterly and annual awards
Contests, trivia, and team activities
Company‑wide events
Opportunities to join committees focused on wellness, safety, and engagement
You’ll be part of a team that values contribution and celebrates individuals.
AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V
AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties. As North America’s largest motoring and leisure travel organization, AAA provides more than 62 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers.
Offices: 2301 Paxton Church Road, Harrisburg, PA 17110, US · 4680 East Trindle Road, Camp Hill, PA 17011, US · 804 Estelle Dr, Lancaster, Pennsylvania 17601, US · 727 S Broad St, Lititz, Pennsylvania 17543, US · 984 Isabel Dr, Lebanon, Pennsylvania 17042, US
Travel ServicesFinancial ServicesInsurance AgencyRoadside AssistanceShopping Deals & DiscountsTransportation Safety & AdvocacyDriving SchoolSenior Driver Trainingand Public & Government Highway Affairs
How many Retail jobs are open in Harrisburg, PA right now?
There are currently 359 open retail positions in Harrisburg, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Harrisburg, PA?
Companies currently hiring include CVS Health, Bass Pro Shops, AutoZone, Lowe's Companies, Inc., Sheetz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Harrisburg, PA?
Yes — 5 of the 359 open retail positions offer remote or hybrid work (4 remote, 1 hybrid).
How do I apply for Retail jobs in Harrisburg, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.