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Retail Jobs in Cape Town, South Africa (Now Hiring) — 89 open

Pro Coffee Gear logoPro Coffee Gear

Head of Customer Success

Cape Town, Western Cape, South Africa · Remote Solely

Senior

Job Title: Head of Customer Success Location: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experien…

Skills: Customer Success Leadership, E-commerce Operations, Shopify, QuickBooks, KPI Tracking

Gazer logoGazer

Sales manager

Cape Town, Western Cape, South Africa · On-site

Mid level

Gazer is a system that eliminates crime. We unite people and technology into a collective security network, where everyone is responsible for everyone else. Our devices are not just hardware they are part of a new realit…

Skills: Sales Management, Presentation Skills, Relationship Building, Analytical Thinking, Trade Marketing

Liquid Thought logoLiquid Thought

Digital Mid-Senior Project Manager

Cape Town, Western Cape, South Africa · On-site

Senior

Senior Project Manager The Senior Project Manager is responsible for leading the full project lifecycle, from strategic planning and scoping to execution and closure. They provide overall leadership, governance, and acco…

Skills: Project Planning, Agile Methodology, Stakeholder Management, Budget Management, Risk Management

Liquid Thought logoLiquid Thought

Customer Experience Manager (CX/UX)

Cape Town, Western Cape, South Africa · On-site

Senior

Customer Experience Manager (CX/UX) Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks …

Skills: Customer Journey Mapping, Digital Strategy, Data Analytics, UX/UI Design, Stakeholder Management

takealot.com logotakealot.com

CRM Executive (Lifecycle & Automation)

Cape Town, Western Cape, South Africa · On-site

Mid level$231M raised

takealot.com, South Africa's leading online retailer, is looking for a highly talented CRM Executive: Lifecycle & Automation to join our Marketing team in Cape Town. This position reports to the CRM Lifecycle & Automatio…

Skills: CRM Lifecycle Management, Marketing Automation, Email Marketing, Customer Journey Mapping, A/B Testing

Mr D logoMr D

Python Software Engineer

Cape Town, Western Cape, South Africa · Hybrid

Senior

Mr D, a division of the Takealot Group is looking for a Mid-level and Senior Software Engineer to shape the Future of South African Ecommerce 🚀 Are you ready to make a real impact in one of South Africa’s most dynamic t…

Skills: Python, Unix/Linux, Distributed Systems, API Design, Event Streaming

Bash logoBash

Customer Support Ops Manager

Cape Town, Western Cape, South Africa · Hybrid

Senior

WHO WE ARE AT BASH We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers. We believe that by being Bold, Accountable, Simple and Human…

Skills: Customer Support Management, Team Leadership, Freshdesk, CRM Management, Written Communication

takealot.com logotakealot.com

Progress Specialist

Cape Town, Western Cape, South Africa · On-site

Senior$231M raised

Purpose of the Role The Continuous Improvement & Progress Specialist is responsible for driving operational excellence and sustained customer experience improvement across all Takealot Group support functions — Takealot.…

Skills: Continuous Improvement, SOP Management, Ticket Mining, Knowledge Management, Zendesk Administration

Pick n Pay logoPick n Pay

Manager Bakery

Cape Town, Western Cape, South Africa · On-site

Mid level

It's fun to work in a company where people truly BELIEVE in what they're doing! The purpose of the Bakery Manager role is to drive commercial performance, operational excellence, and product quality within the bakery dep…

Skills: Commercial Acumen, Financial Acumen, Operational Planning, People Leadership, Coaching

Levi Strauss & Co. logoLevi Strauss & Co.

Merchant, Sub-Saharan Africa Wholesale

Cape Town, Western Cape, South Africa · On-site

Senior$551M raised

Merchant Full time | Cape Town, South Africa You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered…

Skills: Product Merchandising, Market Analysis, Assortment Planning, Product Lifecycle Management, Pricing Architecture

Concentrix logoConcentrix

Associate Director

Cape Town, Western Cape, South Africa · On-site

Senior$2.1B raised

Job Title: Associate Director Job Description We’re on the hunt to find the type of leader we’d all come to if the world was ending, could this be you? If you’re a confident decision maker who is driven by results, whils…

Skills: Operational Performance, P&L Management, Stakeholder Management, Sales Strategy, Customer Experience Design

Ackermans logoAckermans

Website Photographer

Cape Town, Western Cape, South Africa · On-site

Entry level

JOB PURPOSE To ensure that selected monthly product photographs are taken in accordance to the agreed setout process and within agreed timelines for the website & social media purposes (ad hoc/tactical) and promotional m…

Skills: Website Photography, Photoshop, Sample Management, Studio Set Up, Visual Merchandising

Pick n Pay logoPick n Pay

Co-Ordinator Gen Merch

Cape Town, Western Cape, South Africa · On-site

Senior

It's fun to work in a company where people truly BELIEVE in what they're doing! We are looking for an experienced and self-motivated General Merchandise Specialist to join our team! As a General Merchandise Coordinator, …

Skills: Leading Teams, Customer Centric, Judgement and Decision making, Innovation, Sound Administration

Pick n Pay logoPick n Pay

Co-Ordinator Gen Merch

Cape Town, Western Cape, South Africa · On-site

Senior

It's fun to work in a company where people truly BELIEVE in what they're doing! We are looking for an experienced and self-motivated General Merchandise Specialist to join our team! As a General Merchandise Coordinator, …

Skills: Leading Teams, Customer Centric, Judgement and Decision making, Innovation, Sound Administration

Absolute Pets Pty Ltd logoAbsolute Pets Pty Ltd

Finance Clerk

Cape Town, Western Cape, South Africa · On-site

Mid level

Absolute Pets is a growing Pet Care Retailer and is looking for a Finance Clerk, with a focus on being an all-rounder within the finance team. Key Responsibilities: Creditors Processing and Reconciliation: Process suppli…

Skills: Creditors Processing, Account Reconciliation, Bookkeeping, Microsoft Excel, VLOOKUP

Old Mutual South Africa logoOld Mutual South Africa

OMF Financial Consultant (Claremont)

Cape Town, Western Cape, South Africa · On-site

Entry level

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role is responsible for providing exceptional customer service and …

Skills: Ability To Sell, Communication, Company Policies, Credit Policies, Customer Centric Selling

Pick n Pay logoPick n Pay

Assistant Financial Controller

Cape Town, Western Cape, South Africa · On-site

Mid level

It's fun to work in a company where people truly BELIEVE in what they're doing! The Assistant Financial Controller is responsible for providing direct support to the Group Accountant and Group Financial Manager, in meeti…

Skills: Financial Reporting, Statutory Accounting, JSE Listing Requirements, Microsoft Excel, SAP

A.P. Moller - Maersk logoA.P. Moller - Maersk

Integrated Business Development Manager – Retail/Lifestyle/Technology

Cape Town, Western Cape, South Africa · On-site

Mid level

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? As an Integrated Business Development Manager, you will drive new business growth, deve…

Skills: Business Development, Account Strategy, Sales Pipeline Management, Prospecting, Solution-Based Selling

Ackermans logoAckermans

Accountant: Reporting & Reconciliations

Cape Town, Western Cape, South Africa · On-site

Mid level

We've got an exciting, brand new opportunity at Ackermans as Accountant: Reporting & Reconciliations. Part of the Retail Reporting team, this role will report to the Finance Manager and be responsible for ensuring accura…

Skills: Financial Reconciliations, Fixed Asset Management, Financial Reporting, Balance Sheet Control, Intercompany Management

HireHawk Recruitment Services logoHireHawk Recruitment Services

Accountant (Remote) | South Africa

Cape Town, Western Cape, South Africa · Remote Solely

$2k–$2k/mo

Mid level

Job Type: Full-time, long-term contractorWorkplace: RemoteSchedule: Full-time, Monday to Friday 7:00 am - 4:00 pm or 8:00 am - 5:00 pm PSTCompensation: $1,500 - $1,600/month HireHawk connects skilled professionals with m…

Skills: QuickBooks Online, QuickBooks Desktop, Accounts Payable, Accounts Receivable, Bank Reconciliation

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Showing 1–20 of 89

Pro Coffee Gear logo

Head of Customer Success

Pro Coffee Gear

Cape Town, Western Cape, South Africa • Remote Solely

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Senior

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  • Full-time
  • Remote-first Environment, Flexible Work Environment, Collaborative Culture
  • Posted 3h ago
  • ~40 hrs/week
  • Remote in Cape Town, Western Cape, South Africa, Copenhagen, Capital Region of Denmark, Denmark

Responsibilities

Lead the global customer experience function by defining scalable success strategies and managing a high-performing team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics management.

Requirements

Requires at least 5 years of experience in client-facing operations with 2 years in leadership and a background in e-commerce. Proficiency in Shopify and QuickBooks is strongly preferred, along with strong communication and analytical skills.

Full job description

Job Title: Head of Customer Success

Location: Remote (Global)
Company: Pro Coffee Gear

Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities

Customer Success Leadership

  • Own the end-to-end customer experience and define scalable customer success strategies to support growth.
  • Establish and track KPIs, processes, and team goals aligned with business objectives.
  • Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.

Sales Enablement & Channel Coordination

  • Enable the consultative sales process through client communications across email, SMS, and social platforms.
  • Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
  • Support third-party and social commerce sales channels in coordination with marketing and sales teams.

Post-Sales Operations & Aftersales Support

  • Manage client onboarding and equipment setup, coordinating installations with technical service partners.
  • Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.

Shipping, Damage, and Returns Management

  • Lead customer communications related to logistics, damages, and return claims.
  • Work with logistics teams to ensure fast, clear resolutions and optimize related processes.

Process Improvement

  • Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
  • Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.

Qualifications

  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.

What We Offer

  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative, passionate culture driven by innovation and a love for coffee.

Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.

Related keywords

Customer SuccessE-commerceShopifyQuickBooksKPIsAftersalesClient OnboardingLogisticsSpecialty CoffeeProfessional Coffee EquipmentProcess AutomationConsultative SalesGlobal TeamRemote WorkCustomer Experience

About Pro Coffee Gear

LinkedInVisit site

Pro Coffee Gear is a best-in-class coffee machine supplier for home and commercial use located in Austin, Texas.

Industry
Retail Office Equipment
Company size
11-50 employees
Founded
2020
Headquarters
Austin, Texas
LinkedIn followers
5,615

We are a leading supplier of premium coffee equipment and accessories for cafes, roasters, coffee carts, home baristas and other commercial coffee operations. We offer a wide selection of new, used, and professionally renewed espresso machines, grinders, brewers, water filtration, and barista tools — all backed by expert support and industry-leading warranties. With transparent pricing, personalized guidance, and technical support, we help you find the right gear to elevate your coffee program and brewing experience. Based in Texas, we serve coffee lovers nationwide online and at our warehouse location.

Offices: Austin, Texas, US

Commercial Espresso MachinesProsumer Espresso MachinesCommercial Espresso GrindersHome Espresso GrindersCafe EquipmentCoffee Cart Coffee EquipmentWater FiltrationCoffee Equipment AccessoriesCoffee Equipment FinancingFree Shipping
View all jobs at Pro Coffee Gear

Frequently asked questions

How many Retail jobs are open in Cape Town, South Africa right now?

There are currently 89 open retail positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Retail roles in Cape Town, South Africa?

Companies currently hiring include Pick n Pay, takealot.com, Silvertree Capital, HireHawk Recruitment Services, Absolute Pets Pty Ltd, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Retail jobs in Cape Town, South Africa?

Yes — 17 of the 89 open retail positions offer remote or hybrid work (7 remote, 10 hybrid).

How do I apply for Retail jobs in Cape Town, South Africa?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Retail jobs in other cities

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Other jobs in Cape Town, South Africa

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