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Full-time
high school
Posted 24d ago
~40 hrs/week
Responsibilities
Responsible for processing financial transactions and providing an excellent member experience through expert problem resolution. The role involves proactively offering products and services to help members achieve financial success while adhering to security guidelines.
Requirements
Requires a high school diploma or GED and at least one year of experience in retail, customer service, or a financial institution. Candidates must possess strong communication skills, proficiency in PC software, and the ability to type 45 words per minute.
Full job description
Description
Job Summary Overview
The position is responsible for providing an excellent member experience by showing care, delivering service with energy, and taking ownership of being an expert in problem resolution.
Essential Job Functions
Processes transactions, including cash handling.
Maintains in-depth knowledge of products, services, and partnerships.
Identifies and offers products and services that are in the member’s best interest (there is a minimum goal of successful referrals required per month).
Emphasizes the features of products to highlight how they solve member problems to achieve sales goals.
Develops and maintains interpersonal skills to work with a wide variety of people each day and build relationships to achieve sales goals.
Displays confidence and strong self-assuredness to succeed in speaking with members and making a sale to achieve sales goals.
Conveys clearly the benefits of a product to members to achieve sales goals.
Uses consultative sales techniques to proactively offer products and services that are in the member's best interest/help them achieve financial success.
Completes account maintenance requests.
Educates members on self-service options (online/mobile banking, ATMs, etc.).
Serves as Lobby Director and welcomes every member into the branch and actively guides them through their service experience.
Adheres to security guidelines (BSA, CIP, CTR, SAR).
Improves continuously through applying feedback.
Performs other job-related duties as assigned.
Requirements
Position Required Qualifications
Minimum Education and Experience
High School diploma or GED and one (1) year experience in retail, customer service or a financial institution.
Knowledge, Skills, and Abilities
Knowledge of PC software applications in Windows and Word. Ability to type 45 words per minute. Ability to read, write, speak, and use proper grammar in English. Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals. Ability to write simple business correspondence. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively to members regarding sensitive inquiries or complaints. Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations. Ability to calculate rates, ratios, and percentages.
Licenses, Training, and Certifications Required
None.
Preferred Qualifications
None.
Hybrid Work Environment and Physical Demands
Occasionally required to stand, walk, climb or balance; stop, kneel, crouch or crawl.
Regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.
Regularly lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception, ability to adjust focus.
The noise level in the work environment is usually moderate.
Must be able to travel independently to departments and branch locations.
NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated work space.
Related keywords
TellerBilingualCash HandlingRetail BankingFinancial InstitutionBSACIPCTRSARConsultative SalesMember ExperienceAccount MaintenanceOnline BankingMobile BankingATMLobby Director
Arizona Financial provides consumer and small business banking services to more than 145,000 members throughout Arizona.
We make banking as easy and convenient as the big banks, with branches throughout the Valley, great mobile apps, 24/7 live customer service, and access to over 30,000 ATMs nationwide.
Our team of local experts understand our marketplace and as an SBA Preferred Lending Partner, we make fast decisions to keep your business moving forward.
Arizona Financial Credit Union is committed to strengthening the economies of the counties we serve. We’re proud to provide our services to individuals and businesses that participate in the economies of 10 counties: Coconino, Gila, La Paz, Maricopa, Mohave, Navajo, Pima, Pinal, Yavapai and Yuma counties.
Offices: 333 N 44th St, Phoenix, Arizona 85008, US
Based on 561 listings with disclosed salaries, most retail jobs in Arizona pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in Arizona right now?
There are currently 10,768 open retail positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Arizona?
Companies currently hiring include Domino's, Kroger, Costco Wholesale, Circle K, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Arizona?
Yes — 170 of the 10768 open retail positions offer remote or hybrid work (56 remote, 114 hybrid).
How do I apply for Retail jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.