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Benefits: Gym Membership Opportunity for advancement Training & development Employee discounts Member Services Representative Position Summary The Member Services Representative (MSR) serves as the first and last point o…
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Part-time
high school
Gym Membership, Opportunity for advancement, Training & development, Employee discounts
Posted 2d ago
~40 hrs/week
Responsibilities
The Member Services Representative acts as the primary point of contact for members, managing front desk operations and ensuring a positive club experience. Responsibilities include greeting guests, processing payments, promoting retail products, and maintaining facility presentation.
Requirements
Candidates must have a high school diploma or GED and be at least 18 years old. A current Child and Infant CPR Certification is required or must be obtained within a designated timeframe.
Full job description
Benefits:
Gym Membership
Opportunity for advancement
Training & development
Employee discounts
Member Services Representative
Position Summary
The Member Services Representative (MSR) serves as the first and last point of contact for members and guests, playing a critical role in creating a welcoming, positive, and professional club experience. As the face of the organization, the MSR is responsible for delivering exceptional customer service, supporting member needs, and fostering an environment that promotes member satisfaction and retention.
This position requires strong communication skills, a customer-focused mindset, and the ability to maintain a friendly and professional atmosphere while assisting members, guests, and fellow team members.
Key Responsibilities
Member & Guest Experience
Greet all members and guests in a friendly, professional, and welcoming manner.
Ensure members and guests feel valued and appreciated upon arrival and departure.
Check in members and guests accurately and efficiently in accordance with company policies and procedures.
Communicate club events, promotions, and important announcements to members and guests.
Maintain a positive atmosphere that enhances the overall member experience.
Address member inquiries, concerns, and requests promptly, or escalate them to management when appropriate.
Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.
Front Desk Operations
Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
Facilitate member communications and account notifications through club management software.
Process payments for club amenities and services in accordance with company procedures.
Schedule member services, including tanning, hydro-massage, and other available amenities.
Maintain an accurate understanding of club programs, services, operating hours, and schedules.
Support daily front desk operations while ensuring compliance with company policies and procedures.
Retail Sales & Administrative Support
Promote and sell retail products and club services to members and guests.
Assist with administrative and operational projects as assigned by club management.
Maintain accurate records and documentation as required.
Support club initiatives designed to improve member engagement and satisfaction.
Facility Presentation & Team Support
Maintain a clean, organized, and professional front desk and work area.
Contribute to the overall cleanliness and presentation of the club environment.
Assist with club events, promotions, decorations, and special projects as needed.
Collaborate with team members to ensure a positive and supportive workplace culture.
Follow all company policies, procedures, and standards outlined in the Team Member Handbook.
Qualifications
High school diploma or equivalent (GED) required.
Minimum age of 18 years.
Previous customer service, hospitality, retail, or front desk experience preferred.
Strong interpersonal, communication, and problem-solving skills.
Ability to multitask and work effectively in a fast-paced environment.
Demonstrated commitment to providing exceptional customer service.
Experience working with children preferred.
Ability to maintain a professional appearance and demeanor at all times.
Certifications
Current Child and Infant CPR Certification required or ability to obtain certification within a designated timeframe.
Additional certifications as required by applicable state or local regulations.
Physical Requirements
Ability to lift up to 10 pounds occasionally.
Ability to stand for extended periods of time.
Frequent bending, squatting, reaching, and movement throughout the facility.
Ability to climb ladders or safely assist with club decorations, displays, and promotional materials when needed.
Employment Eligibility
All applicants must possess a high school diploma or equivalent (GED) and be at least 18 years of age.
Applicants must be legally authorized to work in the United States and must maintain eligibility throughout their employment. Proof of employment authorization and all documentation required for employment verification must be provided upon hire. Employees are responsible for notifying the company immediately if their work authorization status changes.
Equal Employment Opportunity
Fitness Ventures LLC is committed to fostering an inclusive, diverse, and respectful workplace. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other protected characteristic under applicable federal, state, or local laws.
We believe that diverse perspectives strengthen our organization and contribute to a culture where employees and members alike can thrive.
Related keywords
Customer ServiceHospitalityRetailFront DeskChild and Infant CPR CertificationClub Management SoftwareMember RetentionPayment ProcessingAdministrative SupportFitness Industry
The Largest Crunch Fitness Franchise Operator In the Country
115 Locations. 30 States. Expanding & Thriving.
Industry
Wellness and Fitness Services
Company size
5,001-10,000 employees
Founded
2016
Headquarters
Altamonte Springs, FL
LinkedIn followers
13,363
Founded in 2016 by Brian Hibbard, Fitness Ventures is the largest and fastest-growing franchise platform within the Crunch Fitness system. The company operates 115 locations across 30 states, with several more in development. With a unique operating and development strategy and a keen focus on execution, Fitness Ventures LLC operates some of the highest-volume Crunch locations in the system and boasts industry-leading financial returns. More at www.fitnessventuresllc.com
In August of 2024, Meaningful Partners became partner and majority owner of Fitness Ventures. Founded in 2016, Meaningful Partners is a lower middle-market private equity firm which invests in high growth consumer companies that have earned customer trust and loyalty, demonstrated a commitment to all stakeholders, and led by management teams empowering positive purpose and performance.
Offices: 999 Douglas Avenue, Suite 3328, Altamonte Springs, FL 32714, US
The Largest Crunch Fitness Franchise Operator In the Country
115 Locations. 30 States. Expanding & Thriving.
Industry
Wellness and Fitness Services
Company size
5,001-10,000 employees
Founded
2016
Headquarters
Altamonte Springs, FL
LinkedIn followers
13,363
Founded in 2016 by Brian Hibbard, Fitness Ventures is the largest and fastest-growing franchise platform within the Crunch Fitness system. The company operates 115 locations across 30 states, with several more in development. With a unique operating and development strategy and a keen focus on execution, Fitness Ventures LLC operates some of the highest-volume Crunch locations in the system and boasts industry-leading financial returns. More at www.fitnessventuresllc.com
In August of 2024, Meaningful Partners became partner and majority owner of Fitness Ventures. Founded in 2016, Meaningful Partners is a lower middle-market private equity firm which invests in high growth consumer companies that have earned customer trust and loyalty, demonstrated a commitment to all stakeholders, and led by management teams empowering positive purpose and performance.
Offices: 999 Douglas Avenue, Suite 3328, Altamonte Springs, FL 32714, US