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Design and optimize lifecycle CRM journeys to drive retention, engagement, and customer lifetime value. Implement behavior-triggered campaigns and conduct A/B testing to improve customer experiences at scale.
Requires at least 3 years of experience in CRM or retention marketing within a B2C or e-commerce environment. Candidates must be proficient in marketing automation tools and possess strong analytical skills.
At Journi, we’re on a mission to build the world’s most-downloaded printing app.
With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories.
We’re on the lookout for an enthusiastic Customer Engagement & Retention Manager who will evolve our lifecycle management capabilities, driving retention, engagement, and customer lifetime value through more personalized, behavior-driven, and data-informed customer experiences at scale.
Design, build, and optimize lifecycle CRM journeys — from onboarding to repurchase, re-engagement, and channel preference flows
Improve segmentation to make communication more relevant, based on behavior, lifecycle stage, purchase history, and acquisition source
Shift campaigns from generic, one-size-fits-all to dynamic and behavior-triggered
Build contextual CRM touch points like in-app banners, embedded messaging, and behavioral shop personalization
Run A/B tests to boost retention and engagement, and turn results into concrete improvements
Define how personalization impact gets measured and what initiatives are main revenue drivers
Work functionally to strengthen the CRM data foundation for smarter segmentation and personalization
Support execution of global sales CRM campaigns, particularly during peak seasons
Minimum 3 years in CRM, lifecycle, or retention marketing, ideally in a B2C app, subscription, or e-commerce/D2C environment
Hands-on experience with a CRM and marketing automation platform (e.g. Braze, Iterable, Klaviyo, Salesforce Marketing Cloud, or similar)
Track record designing and running behavior-triggered, segmented lifecycle campaigns (onboarding, activation, retention, reactivation, upsell)
Experience with A/B testing and content-driven optimization along the customer journey
Comfort working with data: campaign performance analytics, defining segmentation logic, behavioural data exploration
Strong team and cross-functional collaborator, working well in a fast-paced open feedback environment
Analytical mindset paired with strong execution — can easily move from strategy to hands-on campaign build
Excellent written and oral communication in English (native/C2 level)
You have the right to work in the EU/Austria and are based in Vienna or open to relocating
Experience with consumer apps and embedded/in-product messaging (in-app banners, behavioral shop personalization, dynamic content)
Experience building or scaling a personalization framework from a lower-maturity baseline
Exposure to global or multi-market CRM campaigns
SQL or similar query skills for self-serve segmentation/analysis
German language (C1 level or higher). Other European languages are also a plus.
A fair annual gross salary starting at EUR 50.000. Our final offer depends on your experience and qualifications.
Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)
Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)
Daily fuel: breakfast, Italian-style coffee, tea, and fresh daily lunches in our in-house eatery, with options for most dietary preferences
Go places: we reimburse your public transport card for Vienna
Team first: join our yearly team-building Journi to exciting destinations
Mac your life easier: with a company MacBook, also available for personal use
Boost your German: weekly in-house lessons in small groups
Special treatment: enjoy a premium membership on all Journi products
📫 What to expect after you apply
Intro call with the Talent Acquisition team (30 min)
Skill assessment through a challenge
Technical Interview with Hiring Manager and Key Stakeholders (1.5hrs)
Final interview with the Leadership team (1 h)
Please include your CV and cover letter with your application.
Home to your memories.
Journi is a tech company, changing the multi-billion euro personalized print industry. Its mission is to turn your photos into printed memories in the most customer-centric way: Making the creation process feeling as easy as taking photos and the results looking like made by a designer. To make this happen the company is leveraging the combination of massive amounts of data, modern AI and customer friendly UX. Furthermore the company’s production is 100% sustainable. At Journi we believe in innovation, collaboration and a future where digital and print go hand in hand to preserve lasting memories. We want to become the leading destination to share and print your moments. We have already inspired more than 10 million users around the globe and established Journi as a key player in a booming market, however, we have only scratched the surface of our potential. We are a startup and the creators of the most successful photo and print apps on the market. The Journi apps are downloaded and used by millions of users worldwide. We have been featured by Apple and Google over 20k times and have been covered by Forbes, the L.A. Times, TNW, Techcrunch and many more. At Journi, we look for exceptionally motivated people to become a member of our innovative team of 60+ people from all around the world. People who are passionate about solving challenges and making decisions that impact the success of the company. If you think this could be you, why not send us your application? ;) Check out open roles here: https://www.journiapp.com/careers Imprint: https://www.journiapp.com/legal
Offices: Goldschlagstraße 172/4/2/2+3, Vienna, Vienna 1140, AT
There are currently 244 open marketing positions in Vienna, Austria listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include WPP, LOOP®, Bitpanda, fonio.ai, Journi, among others. Browse the listings above to see every active employer.
Yes — 154 of the 244 open marketing positions offer remote or hybrid work (9 remote, 145 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
