Vienna, Austria · Hybrid
$2k/mo
Die Herausforderung Customer Experience wird bei woom GROSS geschrieben: Wir möchten unsere (kleinen und großen) Kund*innen nicht nur zufriedenstellen, sondern begeistern! Du möchtest Teil einer herausragenden Kund*innen…
Skills: Customer Experience, Complaint Management, Technical Support, Returns Processing, German Language
Vienna, Austria · Hybrid
Your opportunity: Ready for your next big ride? As our Senior Manager Global CX, you will act as an inspirational people leader and strategic architect—empowering a passionate, global team to reach their full potential, …
Skills: CX Strategy, People Leadership, Omni-channel Support, KPI Implementation, Quality Assurance
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Manage the entire order, delivery, and complaint process for direct customers and dealers via email and phone. Actively contribute to the improvement of customer experience processes and handle warranty and return cases.
Requires a communicative, organized person with excellent German and very good English skills. Interest in digital topics and a service-oriented mindset are essential, while bicycle knowledge is a plus.
Die Herausforderung
Customer Experience wird bei woom GROSS geschrieben: Wir möchten unsere (kleinen und großen) Kundinnen nicht nur zufriedenstellen, sondern begeistern!
Du möchtest Teil einer herausragenden Kundinnen-Experience sein? Dann bewirb dich jetzt und starte in unserem Customer Experience Team durch!
Deine Mission
Das bist Du
Das sind wir
Unsere nachhaltigen und leichten Fahrräder haben Preise gewonnen und Kundinnen weltweit glücklich gemacht! Wir sind ein internationales, multikulturelles Team mit mehr als 15 Nationalitäten. Mit über 170 Mitarbeiterinnen kann es herausfordernd sein, die Startup-Atmosphäre aufrechtzuerhalten, daher legen wir viel Wert auf eine freundliche Arbeitsatmosphäre und ein umfassendes Onboarding.
Für diese Position bieten wir ein Bruttomonatsgehalt ab 2.400 EUR auf Vollzeitbasis. Selbstverständlich berücksichtigen wir deine individuellen Qualifikationen und Erfahrungen und sind bereit, eine entsprechende Überzahlung zu leisten. Details besprechen wir gerne in einem persönlichen Gespräch.
Wir setzen auf Vielfalt und feiern sie. Chancengleichheit für alle und eine antidiskriminierende Personalpolitik sind uns besonders wichtig. Wenn du überzeugt bist, einen wertvollen Beitrag zu unserem Team leisten zu können und die Stellenanzeige nicht zu 100% auf dich passt, melde dich trotzdem sehr gerne.
We exist to encourage kids to love riding their bikes and make the world a little bit better along the way.
woom is an international manufacturer of bikes for children and teenagers with its headquarters in Klosterneuburg, outside of Vienna. The company was founded in 2013 by Christian Bezdeka and Marcus Ihlenfeld in a garage in Vienna. After a long and fruitless search for the perfect bike for their children, the two bike-loving fathers decided to take matters into their own hands and design a bike themselves: zooming in on a low weight, timeless designs, high-quality components, and child-specific geometry. In just a few years woom went from little-known brand to market leader, with woom bikes now being sold in 30 countries around the world, including Austria, Germany and Switzerland, the US and Asia. Every third children's bicycle purchased new in Austria is a woom bike. In 2021 the 500,000th woom bike rolled off the production line. Beyond the woom GO lineup, the fleet includes the woom WOW for the littlest riders, the woom EXPLORE for all-round adventures, and our specialized OFF (carbon fork) and OFF AIR (suspension) mountain bikes. For a powered boost, the woom UP e-MTB delivers a natural-feeling drive system. There are numerous pieces of woom equipment and accessories that make cycling even more enjoyable. Over the years, woom has received multiple prestigious design awards for its bikes and other products. In 2020, woom sold almost 230,000 bikes despite all the supply chain shortages caused by the COVID-19 pandemic. The number of bikes sold was up by over 60% compared to 2019. In the autumn of 2020, woom took on investors for the first time ever, with venture capital group Bregal and Runtastic founder Florian Gschwandtner amongst those being welcomed on board. Since 2021, the final assembly of woom ORIGINAL bikes for the European market is carried out at a SPRICK CYCLE factory in Poland. As of May 2022, woom employs more than 200 staff members in Austria and 60+ in the USA, and the team is expected to grow to around 300 employees by early 2023.
Offices: Muthgasse 109 A, Vienna, 1190, AT
We exist to encourage kids to love riding their bikes and make the world a little bit better along the way.
woom is an international manufacturer of bikes for children and teenagers with its headquarters in Klosterneuburg, outside of Vienna. The company was founded in 2013 by Christian Bezdeka and Marcus Ihlenfeld in a garage in Vienna. After a long and fruitless search for the perfect bike for their children, the two bike-loving fathers decided to take matters into their own hands and design a bike themselves: zooming in on a low weight, timeless designs, high-quality components, and child-specific geometry. In just a few years woom went from little-known brand to market leader, with woom bikes now being sold in 30 countries around the world, including Austria, Germany and Switzerland, the US and Asia. Every third children's bicycle purchased new in Austria is a woom bike. In 2021 the 500,000th woom bike rolled off the production line. Beyond the woom GO lineup, the fleet includes the woom WOW for the littlest riders, the woom EXPLORE for all-round adventures, and our specialized OFF (carbon fork) and OFF AIR (suspension) mountain bikes. For a powered boost, the woom UP e-MTB delivers a natural-feeling drive system. There are numerous pieces of woom equipment and accessories that make cycling even more enjoyable. Over the years, woom has received multiple prestigious design awards for its bikes and other products. In 2020, woom sold almost 230,000 bikes despite all the supply chain shortages caused by the COVID-19 pandemic. The number of bikes sold was up by over 60% compared to 2019. In the autumn of 2020, woom took on investors for the first time ever, with venture capital group Bregal and Runtastic founder Florian Gschwandtner amongst those being welcomed on board. Since 2021, the final assembly of woom ORIGINAL bikes for the European market is carried out at a SPRICK CYCLE factory in Poland. As of May 2022, woom employs more than 200 staff members in Austria and 60+ in the USA, and the team is expected to grow to around 300 employees by early 2023.
Offices: Muthgasse 109 A, Vienna, 1190, AT
