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Atlanta, Georgia, United States · Hybrid
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Atlanta, Georgia, United States · Hybrid
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Atlanta, Georgia, United States · On-site
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Atlanta, Georgia, United States · On-site
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Atlanta, Georgia, United States · Remote OK
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Atlanta, Georgia, United States · On-site
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Atlanta, Georgia, United States · On-site
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Success Manager is responsible for driving customer retention, adoption, and expansion of ClickDimensions products throughout the client lifecycle. They act as strategic advisors, conducting regular success checkpoints and QBRs to align product value with client business goals.
Candidates should have 2+ years of experience in marketing automation or client-facing account management. A bachelor's degree is strongly preferred, along with a strong aptitude for data analysis and relationship building.
Associate - Customer Success Manager
Location: Atlanta, GA (Peachtree Dunwoody Rd) — Hybrid
Compensation: $50,000–$60,000 base + 30% variable (OTE $65,000–$78,000), based on experience
Who We Are
Are you passionate about marketing, technology and helping businesses connect with the right people at the right time? As The Marketing Cloud for Microsoft Dynamics™, ClickDimensions exists to make revenue technology simple, affordable and accessible so every company can drive growth through better customer engagement.
We believe that growth creates opportunity for the individuals, companies and communities we serve.
Customer Success Team
At ClickDimensions, Customer Success sits at the heart of how we help customers grow with confidence — the connective tissue between our customers, our product, and the rest of the business. We believe healthy customers are growing customers, and getting there means understanding what success looks like for each customer, building trusted relationships across their organization, and partnering closely across Sales, Onboarding, Product, Support, and the Renewals team to advocate for what customers need.
What We Are Looking For
We're looking for someone with a couple of years of customer-facing experience who's ready to challenge themselves and keen to keep learning. You're still early in your Customer Success journey, comfortable operating in a fast-moving environment, and curious about using AI and automation to work smarter and deliver value faster.
The opportunity for career growth, genuine personal impact and being a master of your own professional destiny awaits the right candidate. If you're hungry for a role and organization that allows you to bring your whole self to work, rewards initiative and has a bias for action – we may be for you.
If you enjoy solving problems, telling meaningful stories with data, and turning satisfied customers into advocates, this role offers a strong foundation in Customer Success.
Your Day to Day
Responsible for helping define the content and processes for Customer Success now and through future growth
Work cross-functionally with Sales, Onboarding, Product, Support, and the Renewals team to ensure a seamless, consistent customer experience
Partner with an Onboarding Specialist to ensure a smooth handoff of the client through the initial setup of ClickDimensions
Serve as the marketing automation and best practices consultant for new customers by guiding them through ClickDimensions Success Planning, understanding their goals and aligning ClickDimensions with those goals
Define and agree upon success criteria with the customer, and map the customer's journey toward them
Proactively monitor client accounts based on their defined success plans, tracking product adoption, feature usage, and health score trends, and provide guidance/advice based on marketing best practices as needed
Deliver training, enablement, and support escalation coordination to drive adoption and reduce time-to-value
Prepare and conduct regular success checkpoints, and lead the product/adoption portion of QBRs (quarterly business reviews) with key client contacts to ensure adoption of and success with ClickDimensions, provide recommendations for improvement, and realign on customer goals
Actively manage a book of customers efficiently, remaining organized and prioritizing customer escalations appropriately
Identify at-risk accounts from a product/usage standpoint and own resolution of that risk; flag commercial risk to the Renewals/Account Management team promptly
Partner with the Renewals team throughout the customer lifecycle — sharing health and adoption insight ahead of renewal, surfacing cross-sell opportunities (without owning deal-closing), and participating in joint account planning
Serve as a strategic advisor to ClickDimensions clients on product usage and marketing outcomes
Serve as the voice of the customer internally — sharing insights that help shape Product priorities and long-term roadmap — and identify advocacy and reference opportunities
Use existing systems, data, and emerging technologies — including AI — to spot trends, anomalies, and opportunities to enhance customer value
What You Bring to ClickDimensions
2–4 years of customer-facing experience in customer success, onboarding, account coordination, customer support, or a related client-facing role
Clear understanding of, or strong aptitude for learning, marketing and sales processes and best practices
Ability to own and manage a book of customer accounts and relationships with growing autonomy
Comfortable presenting and running online customer meetings across levels of an organization
Strong self-directed work ethic and a genuine eagerness to learn and take on new challenges
Able to interpret and use data (adoption, usage, health scoring) to shape recommendations
Excellent written and verbal communication skills
Ability to build trusted relationships, including cross-functionally with commercial/renewal partners
Curiosity about new ways of working, including using AI and automation to work more efficiently and deliver value faster
Familiarity with tools such as a CRM (e.g., Salesforce), health-scoring or customer success platforms, and reporting tools (e.g., Power BI/Tableau) a plus
Bachelor's Degree in a relevant field of study strongly preferred
Marketing automation experience or client-side marketing experience a plus
ClickDimensions is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ClickDimensions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ClickDimensions will not tolerate discrimination or harassment based on any of these characteristics.
Built to grow your business.
Click is the only complete marketing technology solution that is natively integrated with Microsoft Dynamics CRM. Our top-rated marketing automation platform and communication tools create a unified and seamless user experience, ensuring your Sales, Marketing and IT teams are fully aligned and able to work together easily and productively. Providing email, marketing automation, journey builders, web intelligence, lead scoring, web forms, landing pages, SMS messaging, event management, surveys, social media tools and much more, Click offers a comprehensive solution to meet the needs of businesses and organizations of all sizes. We’re backed by Volaris Group, a “buy-and-hold” private equity company that runs over 200 software companies in 50 countries. Volaris only invests in software companies that have significant long-term growth potential. Drive Your Marketing Success with Click - Automate your Customer Journey - Design Brand Accurate Emails - Write Smart Copy with AI Assist - Add Forms and Build Landing Pages - Send Email and SMS Messages - Improve Sales Engagement and Processes - Report on ROI with Dashboard Analytics Click – Built to Grow your Business.
Offices: 5901 Peachtree Dunwoody Road, Suite C370, Atlanta, GA 30328, US
Based on 437 listings with disclosed salaries, most marketing jobs in Atlanta, GA pay between $50k–$163k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 1,061 open marketing positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Publicis Groupe Holdings B.V., The Home Depot, Newell Brands, The Coca-Cola Company, Signal Tru Brand, among others. Browse the listings above to see every active employer.
Yes — 405 of the 1061 open marketing positions offer remote or hybrid work (115 remote, 290 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
