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Operations Team Lead
Shah Alam, Selangor, Malaysia · On-site
Mid level
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Full-time
associate degree, bachelor degree
Personalized Onboarding Experience, Learning And Growth Opportunities Through Hi University, Internal Career Mobility, Long-term Cooperation Prospects, Professional Development In An International Company, Flexible And Friendly Multicultural Environment
Posted 49d ago
~40 hrs/week
Responsibilities
Manage daily customer service operations including order entry and delivery tracking via SAP. Handle customer inquiries, resolve issues in collaboration with internal teams, and assist with system upgrades and reporting.
Requirements
Requires a Diploma or Degree, preferably in supply chain management, customer service, or business administration. Candidates should be fresh graduates or have up to 2 years of experience with strong communication skills and a customer-centric mindset.
Full job description
Why join theCustomer Servicedepartment?
Hager Group is a leading supplier of solutions and services for electrical installations in residential, commercial and industrial buildings. Hager brand, with products ranging from energy distribution through cable management and wiring accessories to building automation and security systems, represents the core business of our company. This allows us to combine all the skills necessary for the development of innovative products, systems and services required for building automation.
We are currently looking to recruit a JuniorCustomer Service Executive to be based out of our office in Shah Alam, Malaysia. This is a key role within the Customer Service Team that focuses on the day to day operations of Hager Malaysia.
As a Junior Customer Service Executive (m/f/d) you will report to Customer Care Leader based in Shah Alam for a Permanent contract.
Key Responsibilities
Customer Service Daily Operations
Customer Purchase/Sales order entry into SAP system
Management of Order through to Delivery via SAP system?
Assist on Quality Inspection Management (QIM) processing – manage Goods Return & Unsold return request from customer
Liaise with Hager 3PL for regular and special shipment requirements by customer.
Customer Inquiries & Satisfaction
Timely response to customer inquiries via emails & phone.
Provide solutions and proactively solve customer issues.
Collaborate with Hager Sales/Finance/Technical team to resolve customer issues.
Reports
Prepare daily reports for daily operations task
Assist on ad-hoc & weekly reports.
System upgrades & issues
Assist to conduct UAT testing during system upgrade.
Collaborate with IT team on solving IT issues.
Suggest ideas and solutions that can be implemented for smoother CS processes and operations
Qualifications, Skills & Experience
Diploma / Degree (preferably in supply chain management, customer service, business administration)
Fresh graduate to less than 2 years experience are encourage to apply.
Proven any of experience in handling customers & distributors with excellent communication and interpersonal skills.
Ability to stay calm and to solve issues with strong customer centricity mindset.
Proactive and adaptive mindset to work with internal and external stakeholders.
Possess good written and oral presentation skills.
Ability to work in diverse cultural and multi lingual environments.
Willingness to travel as and when required.
What we offer?
Personalized onboarding experience program designed to make your first days smooth
Opportunities to learn and grow through Hager Group's awarded Hi University.
Internal career opportunities, over 25% of our recruitments are through internal mobility
Long-term cooperation prospects.
Opportunities for learning and development – through working in an international team of professionals, training, and supporting internal promotions.
Opportunity for professional development in an international company.
Flexible and friendly multicultural environment.
competetive package of compensation
What are the recruitment stages?
Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
You will be invited for a first interview with the hiring manager & the recruiter
A second Interview will be then organized with the N+1 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us!
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Blieskastel, Saarland
LinkedIn followers
133,503
Hager is a leading provider of intelligent, high-quality electrotechnical products, systems and solutions for residential, commercial and industrial buildings with a yearly turnover of 3 billion euros. Shaping the electrical world for over 70 years, our 12,800 employees are building better tomorrows, together.
Components and solutions are produced at 23 locations around the globe and are distributed to customers in more than 100 countries. Hager is an international family-owned company headquartered in Germany.
Offices: Zum Gunterstal, Blieskastel, Saarland 66440, DE · 132 Boulevard de l'Europe, Obernai, Grand Est 67210, FR
Energy distributionCable managementMeter board systemsWiring accessoriesBuilding automationWireless securitySecurity technologyAlarm systemsIndustry solutionsDoor entry phone and door opening systems
How many Manufacturing jobs are open in Shah Alam, Malaysia right now?
There are currently 220 open manufacturing positions in Shah Alam, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Shah Alam, Malaysia?
Companies currently hiring include Ichor Systems, Inc., MVC Resources, Renesas Electronics, Airbus Defence and Space, Carlsberg Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Shah Alam, Malaysia?
Yes — 12 of the 220 open manufacturing positions offer remote or hybrid work (0 remote, 12 hybrid).
How do I apply for Manufacturing jobs in Shah Alam, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.