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The Sous Chef, Operations assists in designing and preparing meals for airline customers while ensuring food safety and sanitation standards. They lead food production efforts, manage kitchen staff, and optimize labor and material resources to meet customer requirements.
Requires a minimum of 1-3 years as a Chef/Sous Chef and 7 years as a cook, preferably with high-volume catering experience. An Associate degree in Culinary Arts or a professional certification is preferred, along with ServSafe certification.
We’re looking for motivated, engaged people to help make everyone’s journeys better.
• Reporting to the Executive Sous Chef or the Executive Chef for the unit, the Sous Chef, Operations assists the Executive Sous Chef Operations or the Executive Chef in designing and preparing meals for airline customers.Annual Hiring Range:
$ 68,000 - 73,000
Benefits:
Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Main Duties and Responsibilities:
Responsible for ensuring food specifications and labor objectives meet all Company and customer requirements
Supervises department for quality and quantity; ensures items are produced and dated according to specification, and coding system is adhered to correctly (i.e. - FDA, USDA, HAACP and other governmental regulations)
Keeps account of attendance, sets up paperwork, sets up each shift and assigns employees to specified sections (schedule optimization)
Orders raw material from storeroom and produces extra meals at last minute as needed
Prepares daily production sheet and assigns tasks to employees; works with and directs employees through the use of the production sheet and passenger counts
Responsible for all food items after requisitioning them from the storeroom; training and recurrent training of all employees on proper procedures of preparation
Ensures safety procedures are adhered to; maintain cleanliness through shift to ensure quality product
Manages daily production of hot and/or cold kitchens for quality and consistency
Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
Monitors daily manpower planning and schedules employees.
Responsible for employee retention and reducing employee turnover.
Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
Employee must complete all company required training including but not limited to ServSafe
Compliance with all company required policies, procedures and processes including but not limited to required training
Qualifications
Education:
Associates degree in the Culinary Arts or a Culinary Arts certification preferred.
Work Experience:
Minimum 1-3 years of experience as a Chef and/or Sous Chef required.
Minimum 7 years of experience as a cook required.
Previous supervisory experience working in a high volume, manufacturing, food production, restaurant or catering environment preferred.
In-flight catering experience or experience in a high-volume food service environment preferred.
Job Skills:
Ability to cook meals according to detailed specifications.
Ability to work in a fast paced, deadline driven environment.
Must have strong and effective leadership skills, and the ability to successfully manage a team of cooks.
Current or previous labor relations experience is a plus, but not required.
Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
Ability to train others required.
Must have the ability to give negative and positive feedback to employees on a daily basis.
Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
Strong organizational, analytical, communication and leadership skills required.
Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
Experience with menu design a plus.
Basic computer skills required. Working knowledge of Microsoft Office products preferred.
Technical Skills: (Certificates, Licenses and Registration)
ServSafe Certified is preferred.
Language / Communication Skills:
Must have excellent written and oral communication skills.
Bi-lingual in Spanish is a plus.
Job Dimensions
Geographic Responsibility: USA
Type of Employment: Full-Time
Travel %: Yes – Up to 25%
Exemption Classification: Exempt
Internal Relationships: all production areas
External Relationships: airline customers
Work Environment / Requirements of the Job:
Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
In a normal production kitchen facility, there may be physical discomfort due to temperature and noise.
Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
A rotating schedule of over 55 hours per week is typical.
Budget / Revenue Responsibility: N/A
Organization Structure
Direct Line Manager (Title): Executive Sous Chef, Operations or Executive Chef, Operations
Number of Direct Reports: Up to 40, varies by unit (Head Cook, Specialty Cook, Assistant Cook in Hot Kitchen)
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: Up to 40, varies by unit
Gate Group Competencies Required to be Successful in the Job:
Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We anticipate that this job will close on:
07/28/2026If you want to be part of a team that helps make travel and culinary memories, join us!
Creating culinary connections
Shaping the future of Inflight Hospitality. At gategroup, we are the global leader in airline catering, retail-on-board, and hospitality services, enhancing the passenger experience at 35,000 feet and beyond. Headquartered in Zurich, Switzerland, our footprint spans over 200 operating units across 60+ countries and territories, making us the most extensive catering network in the aviation industry. Every day, we proudly serve millions of travelers, partnering with the world’s top airlines to deliver memorable culinary moments and seamless retail experiences. Driven by innovation, advanced technology, and operational excellence, our teams design and deliver premium food and service solutions tailored to the dynamic needs of modern air travel. From gourmet meals to intelligent retail programs, our mission is simple: To elevate every journey.
Offices: Sägereistrasse 20, Glattbrugg, Zürich 8152, CH
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