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Full-time
bachelor degree, postgraduate degree
Posted 11d ago
~40 hrs/week
Responsibilities
The role leads efforts in product quality and customer service by resolving technical issues and developing solutions for improved service. Responsibilities include managing material claims, facilitating corrective actions, and maintaining technical communication across manufacturing, supply chain, and sales departments.
Requirements
Candidates must hold a bachelor's degree in material science or a related engineering field. The position requires between 2 to 7 years of experience in technical service, quality, manufacturing, or product development depending on the degree level.
Full job description
Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.
This role is eligible for a hybrid work schedule.
Relocation will not be offered for this position.
Purpose
The Technical Service Engineer II/Lead leads efforts in two key focus areas for the Metallus Incorporated, quality of our products and service to our customers, by providing technical service geared at resolving customer issues and developing solutions for improved service. Technical service responsibilities include technical interaction with the customer, providing timely resolution of complaints, seeking out new opportunities and assuring Metallus product meets our customer’s needs. This role may travel 25% of the time.
Responsibilities
Solves technical problems with timely resolution of material claims and complaints and ensures complete documentation into our Global Quality Tracking System.
Works together with Manufacturing, Met QA, Supply Chain, and Sales to serve as the facilitator of corrective action responses to customer claims.
Manages communication from the front-end group back to the appropriate mill-based contact to drive improved adherence to customer specifications.
Leverages relationships with manufacturing, supply chain and sales/marketing to develop foundational knowledge of the technical requirements for customer products and processes.
Participates in non-claim related customer calls, and communication of technical developments in partnership with the sales and application development engineers.
Technical/Functional Skills
Intermediate knowledge of ferrous metallurgy, steel making and processing
Intermediate knowledge of Metallus manufacturing facilities and capabilities
Strong communication skills applied toward managing cross-functional activities to serve customers
Demonstrated ability to interface with customers, peers and associates
Requires computer skills in Microsoft and Metallus systems and databases
Ability to multitask and manage numerous claims/issues
Ability to facilitate meetings and present results to groups of associates
Intermediate metallurgical knowledge of heat treat, forming processes and microstructures
Minimum Qualifications
Bachelor's degree in material science or related engineering field with 2 years of experience in technical service, quality, manufacturing, or product development
Preferred Qualifications
Bachelor's degree in material science or related engineering field with 7 years of experience in technical service, quality, manufacturing, or product development; OR
Master's degree in material science or related engineering field with 5 years of experience in technical service, quality, manufacturing, or product development
The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.
Meet Metallus. New name. New look. Same high-quality, high-performance metals. For over a century, customers across the industrial, automotive, aerospace & defense, and energy markets have counted on our clean steel for their complex applications. We’re building on that legacy as we evolve into Metallus – and we’re excited to continue innovating alongside our customers. Together, we’ll explore new possibilities for metal and see what else it can do
Offices: 1835 Dueber Ave SW, Canton, Ohio 44706, US
How many Manufacturing jobs are open in Canton, OH right now?
There are currently 139 open manufacturing positions in Canton, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Canton, OH?
Companies currently hiring include Metallus Inc., Nidec Corporation Global, Case Farms, Inc., Hendrickson, IES Holdings, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Canton, OH?
Yes — 6 of the 139 open manufacturing positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Manufacturing jobs in Canton, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.