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Full-time
Free parking, Contributory pension scheme, Perks at work, Employee assistance programme, 28 days holiday
Posted 11d ago
~39 hrs/week
Responsibilities
The Trade Operations Coordinator is responsible for accurately processing customer orders and ensuring they are fulfilled and delivered in line with service levels. They act as a central coordinator between commercial, warehouse, transport, and inventory teams to ensure smooth operational flow.
Requirements
The ideal candidate should have experience in logistics, supply chain, or warehouse administration environments. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are essential for success in this role.
Full job description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Trade Operations Coodinator
This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.
Location: Birmingham (Central Logistics Centre) Hours: 39 hours per week 5 days from 7 Salary: £29,000 + Benefits
Initially will be required to travel / stay over at our Nottingham site for training
About Us
At Alliance Healthcare, part of Cencora, we play a critical role in delivering healthcare and wellbeing products across Europe. Our wholesale distribution network helps ensure products reach customers efficiently, reliably and on time.
We are looking for an organised and detail-focused Customer & Logistics Coordinator to support our specialist TradeCo operation within the Health & Beauty business.
The Role
TradeCo supports large-scale customers who require bulk delivery services. Customer relationships and commercial negotiations are managed by our Trading Account Managers (TAMs), who work directly with customers to agree pricing, volumes and commercial terms.
As Customer & Logistics Coordinator, your primary responsibility is to ensure customer orders are accurately processed, assembled and delivered in line with agreed service levels.
To achieve this, you'll work closely with multiple teams including Commercial, Warehouse Operations, Inventory, Transport and Customer Finance. While you'll collaborate with a wide range of stakeholders, you won't be responsible for managing those functions directly. Instead, you'll act as the central coordinator, ensuring the right information reaches the right teams at the right time and that orders continue to move smoothly through the fulfilment process.
This role is ideal for someone who enjoys organisation, problem solving and operational coordination. Success comes from attention to detail, managing priorities effectively and anticipating potential issues before they impact fulfilment or delivery performance.
Key Responsibilities
Order Fulfilment Coordination
Process customer orders accurately and efficiently.
Ensure product, quantity, pricing and delivery information is correctly recorded.
Maintain visibility of all active orders and their progress through the fulfilment process.
Monitor expected supplier deliveries required to fulfil customer orders.
Work closely with Trading Account Managers to understand order priorities, deadlines and operational requirements.
Escalate fulfilment risks and exceptions promptly to relevant stakeholders.
Logistics & Delivery Coordination
Coordinate delivery bookings with customers and transport providers.
Support the planning and execution of customer deliveries.
Monitor delivery progress and communicate exceptions where necessary.
Liaise with warehouse and transport teams to help ensure orders are delivered on time and in full.
Coordinate resolution of delivery and fulfilment-related issues with the appropriate operational teams.
Operational Control
Maintain operational trackers, records and reporting.
Monitor customer credit availability and escalate potential issues.
Support inventory management activities and stock reconciliation processes.
Ensure documentation and records are maintained in accordance with company procedures.
Support compliance with operational and regulatory requirements.
Continuous Improvement
Identify opportunities to improve operational processes and ways of working.
Work collaboratively across departments to improve efficiency and service performance.
Support implementation of process improvements within the TradeCo operation.
Contribute positively to a culture of continuous improvement and operational excellence.
.
Knowledge, Skills and Experience Required:
We're looking for someone who enjoys coordinating multiple activities, working across teams and ensuring operational processes run smoothly.
Experience in logistics, fulfilment, supply chain, distribution, warehouse administration or operational support environments.
Excellent organisational and prioritisation skills.
Strong attention to detail and a high level of accuracy.
Good problem-solving skills and a proactive approach.
Confidence working with a variety of stakeholders across different functions.
The ability to manage several tasks simultaneously in a fast-moving environment.
Good Microsoft Office skills, particularly Excel and Outlook.
The ability to work independently while contributing effectively within a team.
Desirable
Experience using Warehouse Management Systems (WMS).
Understanding of inventory control and stock management processes.
Experience within healthcare, pharmaceutical, logistics or distribution sectors.
Why Join Us?
This role offers a unique opportunity to sit at the centre of a specialist trading operation, coordinating activity across commercial, warehouse, transport and support teams to ensure customer orders are delivered successfully.
You'll gain exposure to multiple areas of the business while developing valuable operational, logistics and stakeholder coordination experience within a global healthcare organisation.
Benefits:
The benefits in this role include:
Free Parking
Contributory Pension Scheme
Perks at Work (Discounts on top brands)
Employee Assistance Programme
28 days’ holiday increasing with service length.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
On August 30, 2023, AmerisourceBergen became Cencora.
Cencora is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We partner with pharmaceutical innovators across the value chain to facilitate and optimize market access to therapies. Care providers depend on us for the secure, reliable delivery of pharmaceuticals, healthcare products, and solutions. Previously known as AmerisourceBergen, our new name, Cencora, unites our 46,000+ team members under one identity in pursuit of a shared purpose: We are united in our responsibility to create healthier futures. : We are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #11 on the Fortune 500 and #24 on the Global Fortune 500 with more than $200 billion in annual revenue.
Offices: 1 West First Avenue, Conshohocken, PA 19428-2050, US
Pharmaceutical distribution and supply chain managementPharmaceutical services and product commercializationHealthcare logisticsProvider efficiency technologiesand Consulting and business coachingData IntegrationHealth CareConsultingLogisticsEnterprise Software
How many Manufacturing jobs are open in Birmingham, United Kingdom right now?
There are currently 175 open manufacturing positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Birmingham, United Kingdom?
Companies currently hiring include Arvato Systems, Smiths Detection, Artifex, LLOYD'S REGISTER QUALITY ASSURANCE LIMITED, Thermo Fisher Scientific, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Birmingham, United Kingdom?
Yes — 38 of the 175 open manufacturing positions offer remote or hybrid work (9 remote, 29 hybrid).
How do I apply for Manufacturing jobs in Birmingham, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.