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Skills: Field Service Operations, Customer Relationship Management, Revenue Planning, Performance Management, KPI Analysis
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Etch/BE-Cleans Process Engineering Technician (Nights)
Beaverton, Oregon, United States · On-site
$28/hr–$35/hr
Mid level$3.0B raised
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Skills: Plasma etch, Wet etch, Equipment maintenance, Process optimization, Data collection
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$81k–$138k/yr
Full-time
bachelor degree, postgraduate degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401(K) With Company Matching, Employee Stock Purchase Program (ESPP)
Posted 9d ago
~40 hrs/week
Responsibilities
Lead field service operations and maintain strong customer relationships to meet operational goals and improve tool performance. Manage the CSE team through performance reviews and coordinate with business units to achieve financial and revenue targets.
Requirements
Requires a Bachelor's degree with at least 5 years of related industry experience and leadership experience, or a Graduate degree with at least 2 years of management experience. Must be able to manage technical teams and handle customer-facing operational reviews.
Full job description
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Company Overview KLA is a global leader in the semiconductor manufacturing ecosystem, enabling the production of virtually every electronic device used today. From laptops and smartphones to advanced automotive systems and immersive technologies, our innovations support the devices that power modern life. KLA develops industry leading systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Innovation is at the core of what we do, with approximately 15% of revenue reinvested into research and development. Our teams of physicists, engineers, and data scientists collaborate with the world’s leading technology companies to solve complex challenges and accelerate the delivery of next generation of electronic devices. At KLA, you will work on meaningful problems in a dynamic and fast paced environment where two days are the same.
Job Description and Preferred Qualifications
Customer Service
Build and maintain strong customer relationships at all organizational levels while leading field service operations
Drive coordination of service activities to meet customer operational goals
Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues
Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items
Business and Finance
Support quarterly and annual revenue planning to achieve operational and financial targets
Collaborate with customers to promote continuous improvement programs and product enhancements
Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements
Develop and implement operational plans to improve customer satisfaction and grow service market share
Partner with account teams to support regional business objectives and strengthen customer engagement
Administrative and General
Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals
Evaluate operational processes and customer workflows to identify improvement opportunities and training needs
Build a strong understanding of the equipment base at customer sites installed
Ensure accurate records, systems, and performance metrics are maintained
Track equipment status, warranties, contracts, and customer performance metrics
Establish strong collaboration with business units, product support teams, and sales organizations
Minimum Qualifications
Bachelor’s degree with management or leadership experience and minimum 5 years in a related industry, OR
Graduate degree with minimum 2 years management experience in a related industry
Base Pay Range: $81,300.00 - $138,200.00 AnnuallyPrimary Location: USA-OR-Hillsboro-Beaverton-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.comor at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
Visit us at: www.kla.com
Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.
Offices: 3 Technology Dr, Milpitas, California 95035, US
Semiconductor Process ControlInspection and MetrologyLEDNanotechnologyAIand PackagingTest and MeasurementElectronicsEnvironmental ConsultingRecreation
How many Manufacturing jobs are open in Beaverton, OR right now?
There are currently 220 open manufacturing positions in Beaverton, OR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Beaverton, OR?
Companies currently hiring include Nike, Analog Devices, KLA, Vanguard EMS, Ralliant, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Beaverton, OR?
Yes — 14 of the 220 open manufacturing positions offer remote or hybrid work (4 remote, 10 hybrid).
How do I apply for Manufacturing jobs in Beaverton, OR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.