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$33/hr–$40/hr
Full-time
associate degree
Posted 22d ago
~40 hrs/week
Responsibilities
The Field Service Engineer provides technical expertise to install, maintain, and repair Mycronic products at customer sites. This includes troubleshooting hardware and software failures, conducting preventative maintenance, and supporting sales demonstrations.
Requirements
Candidates need an associate degree or equivalent technical training, along with at least three years of experience in surface mount technology, electronics, or robotics. A valid driver's license and a dependable vehicle are required for significant travel.
Full job description
Field Service Engineer
Do you want to be part of an organization on the cutting edge of technology?
We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.
Position Overview
Under the direction of the Sr. Manager, National Service and Aftermarket, the Field Service Engineer is responsible for providing technical expertise to customers; including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage, install and/or resolve system software and hardware failures, product performance issues and user quality improvements. The Field Service Engineer will assist sales representatives when they meet with clients to assist in sales demonstrations and answer customers' questions regarding the technical capabilities of products or services. Travel is required to perform the activities of this role and is anticipated but not limited to 50-75%. This role is located in Harrisburg, PA, but we are open to candidates in the greater Baltimore area.
Key Responsibilities
Troubleshoots, diagnoses, and repairs Mycronic products on customer premises, at company facility, and via telephone
Provides training to customers and participates in the set-up and demonstration of new products
Assists in the preparation of system orders
Provides pre- and post-sales support for all Mycronic services and products
Provides meeting and trade show support; including setting up equipment and installing temporary cabling as needed
Conducts pre-site inspection, preventative maintenance and customer care support for service contracts
Maintains accurate records to reflect the support and repair history of equipment serviced or repaired
Submits all necessary paperwork, including travel itineraries, trip reports, activity reports, weekly expense and service reports accurately and in a timely manner
Maintains all assigned assets (laptop/computer, phone, tools, and repair parts, etc.)
Returns defective parts replaced during repair in a timely manner to designated depots
Establishes and maintains open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues (i.e. installations, upgrades, persistent problems)
Escalates support issues to management when customer satisfaction is jeopardized
Develops and maintains the knowledge and skills required to produce the highest levels of customer service support
Becomes familiar with Mycronic equipment applications and products through structured corporate training programs, on the job training, study of Mycronic marketing materials, sales brochures and available self-study programs
Works closely with customers, sales representatives, product engineers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction
Establishes a communication schedule with service managers and administrators to exchange information on daily and weekly activities
Meets all assigned targets and goals set by corporate, regional and area managers
Other duties as assigned yet not limited to the performance of functions related to the service processes of the company
Experience and Qualifications
Associate's degree (A.A.) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
Three years related experience with surface mount technology, electronics and/or robotics
Valid driver's license; dependable vehicle
Mechanical assembly and basic maintenance experience preferred
Proven mechanical, electrical and computer competency
Experience or training/certification in computers and Microsoft Windows environments
Compensation
Pay range is commensurate with experience and qualifications. Expected pay range is between $33.65-$40.86.
Working Conditions / Physical & Mental Demands
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Standard office environment. Significant computer work should be expected.
Travel Requirements: Up to 75% travel.
A Culture Of Collaboration And Personal Growth
At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.
Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.
Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet – every day.
Click to learn more about Mycronic and what it's like to work with us
Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.
Appliances, Electrical, and Electronics Manufacturing
Company size
1,001-5,000 employees
Headquarters
Täby, Stockholm
LinkedIn followers
18,134
Total funding
$180M
Mycronic has been a trusted partner to electronics and display manufacturers worldwide for more than 50 years. Today we are at the forefront of innovation in the SMT, semiconductor and automotive industries use our innovative products, services and solutions to create tomorrow’s electronics – from advanced displays to life-saving medical implants and the next generation of satellites.
Although headquartered in Sweden, our four divisions: Pattern Generators, PCB Assembly Solutions, Assembly Solutions High Volume and Global Technologies makes us a global organization; with subsidiaries, agents and distributors in more than 50 countries. This enables us to combine deep market insight with fast, reliable support, helping our customers achieve efficient production.
At Mycronic, diversity is more than a value — it’s our strength. Being a company built on passion, collaboration and outside-the-box thinking, a diverse workforce and inclusive culture fuels innovation and strengthens our connection to customers and the various in which we operate. Quite simply, our diversity is our competitive edge.
Electronics touch every corner of our lives. Through our technological expertise, innovative spirit and passionate teamwork, we help make the world smarter, brighter and more sustainable, for people everywhere, every day. Together with our customers, we are committed to extending the frontiers of of electronics technology. Because with each breakthrough, the impossible becomes possible. Our mission is clear: to bring tomorrow’s electronics to life.
Offices: Nytorpsvägen 9, Täby, Stockholm 18371, SE · High Tech Campus 10, Eindhoven, North Brabant 5656, NL · Shanghai P.R. China, Putuo District 200062, CN · Shenzhen, Guangdong Province 518000, CN · 1, Rue de Traversière, Rungis Cedex, Rungis Cedex 1 94513 , FR
How much do Manufacturing jobs in Pennsylvania pay?
Based on 1477 listings with disclosed salaries, most manufacturing jobs in Pennsylvania pay between $65k–$151k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Pennsylvania right now?
There are currently 11,048 open manufacturing positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Pennsylvania?
Companies currently hiring include Eurofins Viracor, Westinghouse Electric Company, Niagara Bottling, Globus Medical, Mission Critical Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Pennsylvania?
Yes — 902 of the 11048 open manufacturing positions offer remote or hybrid work (209 remote, 693 hybrid).
How do I apply for Manufacturing jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.